Reviews (172)

Overall rating
4.4
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its efficiency in shipping processes, highlighting its real-time rates and automatic label printing. It's noted for effective international shipping and seamless Shopify integration. The customer support is particularly commended for its responsiveness and availability beyond typical business hours. Merchants appreciate the app's reliable performance and comprehensive features, making it a valuable tool for optimizing shipping operations.

March 16, 2022

App works great and integrates all our shipping rates directly from Australia post. Great customer support too!

Beeautify
Australia
About 1 month using the app
Edited April 28, 2020

I had some issues with this app initially however I received some help from the Addition Support and I couldn't be happier. Everything is working smoothly now and none of it would have been possible without the Addition team :) Not only did they respond to my query within the hour of me posting it, but they did it over the weekend (which is not something I would expect). They went above and beyond!

Aussie Hand Sanitisers
Australia
About 1 month using the app
April 3, 2019

We send bulk amounts of parcels out every month, This app has saved us time and time is money. Its a no brainer to get this app. And app support is one of the best we have come across.

Tackle Club
Australia
About 1 month using the app
August 16, 2021

We are delighted with the capabilities and the flexibility of this app. It compliments our business model perfectly. Even when we got a little confused their support was exceptional. Not only did they respond within minutes, they helped us slipstream the process even further. An incredibly sharp operation!

Ausport SuperStore
Australia
27 days using the app
January 1, 2018

Excellent app and amazing support. Any changes that you need made to individually fit your store are processed promptly!

Ethical Basics
Australia
27 days using the app
August 8, 2021

This app was by far the best solution for our business. We wanted to display accurate rates at checkout by integrating with the StarTrack API and this app did just that. We had a slightly more unique use-case and the Addition Support team was unbelievable! We even had a Zoom session discussing how we could make this app work for us. Highly recommend!

Elgee Industries
Australia
26 days using the app
Edited May 23, 2021

I had a problem due to information not being entered correctly by me. After contacting Addition, The support team emailed me back and was straight into fixing the problem. This has saved me so much time and taken the guess work out. Highly recommend this app. Customer service is exceptional. Thank you so much

drop bear storage
Australia
25 days using the app
April 24, 2018

Exactly what I am looking for. I chose Shopify for this app alone!
Addition support has been super helpful and response time is QUICK!
That app does what it says on the box, shipping with auspost is a pita without this app.

Aussie Swag Group
Australia
25 days using the app
August 7, 2014

Good app, easy to install, works well

YuiDan
Australia
24 days using the app
July 3, 2020

If I could rate this app a 6 out of 5 I would! Addition support provides the best support and setting up assistance we have had so far with any app installed on Shopify. Highly recommend this app to anyone.

Jay Lenos Garage Australia
Australia
24 days using the app