Reviews (172)

Overall rating
4.4
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with Shopify, enhancing the shipping process by providing real-time rates and options for both domestic and international shipping. It's noted for its cost-effectiveness and efficiency, particularly benefiting small businesses and single parents. Key features include label printing and manifest creation, which simplify logistics. The app is reliable with minimal downtime, and the customer support is praised for being responsive and helpful, available even on weekends. Merchants describe it as essential for efficient shipping operations, highlighting its ease of use and comprehensive functionalities.

September 26, 2021

The app has massively saved us time, money, and general frustration with Australia Post. Their customer service is the best I've experienced, with helpful responses within a couple hours, and any app feature requests I've made have been implemented to a quality degree. Highly helpful staff and an effective app makes for an enjoyable experience.

Awesome Woodys
Australia
Over 4 years using the app
Edited January 25, 2022

I have had Addition help me twice now to add different shipping to my website. Both times he has been very helpful, patient and professional. I would definitely recommend him and give him 5 ***** as it is very difficult to find good service these days.

Nomad Designs Online
Australia
Over 4 years using the app
Edited March 24, 2019

Hands down the best support and app out there. This is a must have shipping app and honestly the best one out there. Addition support is always there to offer support and will sort out any issues you have. Nothing is too big or too small for him and the response rate is super fast. I would give him more then 5 stars if I could.

Wickitywick Candles
Australia
About 4 years using the app
Edited May 7, 2020

Found my old review from March 2016 and thought I should update it. I am still here 4 years later still using the same app. I think I have only needed support from Addition support a handful of times over the years. The shipping calculator has worked perfectly with no hiccups.
I have just updated my store to include eparcel and Addition support once again has been super helpful. He responds faster than any support I've ever used.
I haven't thought once about switching to a different app over the years and don't plan to now either! Thanks Addition support!! I promise to empty my email inbox to ease your OCD :)

MARCH 2016- I have only set up this app tonight so too soon to review how it is working with shipping costs, but the customer service I have received from Addition support is second to none. He replied to me within minutes late at night and has helped me with all my queries. I am hoping this app will help me to be able to easily ship worldwide without the hassle of manually entering in shipping costs!!

Diamondkicks
Australia
About 4 years using the app
January 24, 2019

This is an amazingly fantastic app. And the tech support is even better. I wish all apps were like this. I cannot recommend highly enough. Tech support didn't give up even after very difficult issues that we gave them. They persevered and won in the end. 100/100.
Also there are many extra features coming up. We can't wait to see them. They will make life a lot easier for us.

SUPERSAKE - Australias newest online retailer of Japanese sake
Australia
About 4 years using the app
January 28, 2020

Great App, does what I need it to and their customer service is awesome! They actually helped me out with something unrelated to their app because I contacted them thinking it was their area. It wasn't but they still helped me out. Awesome!

BioMagnetic Sport
Australia
Almost 4 years using the app
Edited January 26, 2022

Amazing app and even better service from support. They helped us out a lot by getting the shipping to do exactly what we needed it to do, he always replied within a few minutes and even spent his time over the weekend trying to get it sorted for us :)
We have been using this app for a few months now and I would definitely recommend it to everyone!

Catnets
Australia
Almost 4 years using the app
April 15, 2017

Great app. essential for anyone wishing to ship via AusPost.
The developer of the app. was very helpful in making some minor tweaks to suit our needs.

Pdtestme
Australia
Over 3 years using the app
February 27, 2023

"The Addition app is brilliant and very easy to use. Their support (shout out to Laura) has been incredible and couldn't ask for anything more! Couldn't recommend enough!"

True Nemesis
Australia
Over 3 years using the app
Edited August 7, 2021

This App is amazing! The support is even better. Seamless creation of shipments, labels and manifests. The automation feature which automatically creates shipments is a gamechanger and has saved me so much time. Any time I need support help I receive instant responses (even on Sundays!) and no request is too hard to solve. Highly recommend!

Pleasant State
Australia
Over 3 years using the app