Reviews (78)
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Great app to implement a subscription offer for your customers. Easy to use and the support team is excellent!
Hi nulios,
Sorry for the inconvenience we brought you. And thank you for your approval. We will appreciate it if you could give us another chance. We will try our best to offer better service.
Have a nice day~
Regards
Ruby
Nona was very helpful. She even looked into my store and gave me new ideas on what I needed to add and improve on to be seen on different platforms. I am so happy I got up and got work done this morning.
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated, Nona
Great app and a great support. Wonderful using this app, it has given me more sales. Thank you so much.
We are very glad to know that you are happy with us. We are devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know.
Happy Life!
Nona❤️
The Rekaching Subscriptions App is great, but the 1-Star review is for the new owning-company "Seal Apps". Seal Apps also owns a different NOT-FREE Subscription App on the Shopify Platform, that is overpriced/expensive. So they bought this amazing FREE Rekaching App and needlessly shut it down to drive more users to pay for their service, which is a feature that should be free (PS - Shopify is launching a built-in Shopify Subscriptions App soon too they say). Now they are starting to disable services for existing Rakaching users like myself, which seems unfair and against Shopify App regulations/policies. Bottom line - you can install this App (Rekaching), but because Seal Apps has disabled it from working, it won't be functional for you. If you pick a service to give your subscription money to, please do me a favor & DO NOT pick any Seal Apps product. They do not deserve it after this.
Hi there,
Thank you for your continued interest in our app and for sharing your thoughts. We would like to address the viewpoint mentioned in your review regarding the Rekaching Subscriptions App: this app has always been owned by our company and was not acquired by Seal Apps.
However, due to adjustments in our company's direction and limitations in our team's resources, we've had to make a challenging decision to temporarily suspend operations for this app, leading to its removal from the Shopify App list. Contrary to certain speculations, our intention was not to restrict users to promote other paid services. In reality, the Rekaching Subscription App offers both free and paid versions. If profit were our primary goal, there were alternative approaches, such as limiting the free plan version and encouraging current users to upgrade to the paid plans. However, that was not our intent.
The decision to suspend operations was not aimed at directing users towards paid services. Instead, it arose from our recognition that our existing resources couldn't ensure the app's optimal functionality. Our fundamental goal was safeguarding the interests of Shopify store owners in making this challenging decision.
We genuinely regret receiving the one-star review and apologize for any inconvenience and dissatisfaction caused to you. We completely understand and empathize with your concerns.
We extend our sincere apologies for any inconvenience caused and appreciate your understanding during this transitional period. Your ongoing support means a lot to us.
Should you have further questions or suggestions, please don't hesitate to contact us. Your feedback is of utmost importance to us.
Thank you once more for your understanding and support.
All the best,
CW Subscription Team
I used this app to sell a monthly content product. The app settings are a bit daunting, but I had great customer support via email and zoom to get the app settings explained and set correctly.
Hi there,
Sorry for the inconvenience we brought you. And thank you for your approval. We will appreciate it if you could give us another chance. We will try our best to offer better service.
Have a nice day~
Regards
Ruby
Support with Nona is always fast and helpful. So far everything has gone super smooth and without issues
So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated, Nona
Excellent app, met our needs very well. We have had some teething problems to being with, a few niggles and glitches, but the support were on top of it in moments. They always get back to us and always find a solution. It has made our life a lot easier.
Thank you so much for leaving us a 5-star review! We're thrilled to hear that our app and services are meeting your needs and exceeding your expectations. Your support means everything to us.
All the best,
Claire ❤️
The app is great!! It is FREE and FREE, We like selling our products on subscription, We tested a lot subscription app until I meet Subscription Recurring Orders!!
Thank you so much for your high approval! If there is anything else we can do, please do not hesitate to contact us. We are delighted to lend our hands. Cheers, Nona
Super quick and helpful responses on the online chat for questions and support. Easy interface to use with flexible configuration options.
Wow! Thank you so much for your 5-star review! Should you need any help, feel free to contact us. We are glad to help. Regards, Nona
Le service client est super réactif en cas de questions. Merci beaucoup à eux, j'ai hâte de tester l'application !
Je suis ravi d'apprendre que vous êtes satisfait de notre service client ! Nous vous remercions pour vos impressions. Si vous avez besoin d'aide, faites-le nous savoir. Nous sommes toujours là pour vous aider. Très appréciée.
Nona❤️