Reviews (51)
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this is the so bad app you pay more for nothing just for nothing there is no cancelation button in the app do you imagine and afership tracking app i had pro plan and app said me that i cant downgrade this is joke i think if you install this you are not free to choose plan they preapare plan for you and dont accept cancel
the minumum star is 1 if there is 0 ...........
Dear Customer,
Thank you for reaching out to us.
We prioritize cancellation requests and for your convenience this option is available directly within the app where merchants can easily submit cancellation or downgrade requests from the Billing section, in line with Shopify’s billing policy. All merchants are free to choose, upgrade, downgrade, or cancel plans based on their business requirements. Please note that while upgrades take effect immediately & downgrades are applied at the end of the current billing cycle.
Upon reviewing your account, we see that you contacted our support team on December 26th and your plan was canceled on the same day. As the invoice had not yet been generated through Shopify billing we requested some time for the refund process to complete. Subsequently, on December 30th, the refund was successfully processed to your original payment method as requested.
You were initially subscribed to our $1 promotional plan for November 2025, which allowed flexibility to downgrade at any point within the billing cycle to a plan better suited to your needs thereby avoiding charges for a subscription you no longer required. For future reference, we recommend reviewing the feature and pricing comparison available within the app and we truly appreciate the feedback you’ve shared.
As mentioned above your refund has already been processed and we have addressed your query accordingly.
If you need any further information about our available plans or require assistance in the future, please feel free to reach out we’d be happy to help.
Kind regards,
Harsh Saxena
Team AfterShip
Amazing customer service. The app has already increased AOV and I'm yet to try out everything. Had a technical issue but thats now been resolved without any fuss. Would recommend.
Really great App with superb customization options and a very smooth onboarding process. Would recommend and am looking forward to seeing the results.
Help me with an issue i couldn't solve in a very quick fashion . they do great work highly recommended
Sadhan Did a great job of explaining the system
Pooja was great and very helpful. She was able to resolve my issue quickly. Help and support is very effective. Would recommend this product.
THIS APP is amazing it does a great job with making sure your products are being marketed properly, not only with cross sells and up sells but they also have a pop feature its a great app for increasing conversion rates! and the custumer service is amazing!
I love Automizely's platform / services. Their customer service is ON IT and super attentive and helpful. Aparna was my customer service agent and was a great advocate for the company while taking into consideration my needs as a customer. My business has generated a lot more buzz since using Automizely's features!! LOVE IT SO MUCH.
Great customer service - super quick install. Couldn't be easier to intergrate with your new checkout experience. Would recommend.
Super fast and easy to set up! Pooja was very helpful and quick at responding! Hoping this app really does help AOV!
