Reviews (51)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants report this app enhances customer experiences and boosts order value with AI-powered upsell and cross-sell features. It's praised for customization options on checkout and post-purchase pages, making stores look professional and increasing conversion rates. Key features include cart upsells, cross-sells, and urgency creation. Merchants appreciate the user-friendly interface, smooth onboarding, and responsive customer support, which contribute to its effectiveness and ease of use.
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this is the so bad app you pay more for nothing just for nothing there is no cancelation button in the app do you imagine and afership tracking app i had pro plan and app said me that i cant downgrade this is joke i think if you install this you are not free to choose plan they preapare plan for you and dont accept cancel
the minumum star is 1 if there is 0 ...........
Dear Customer,
Thank you for reaching out to us.
We prioritize cancellation requests and for your convenience this option is available directly within the app where merchants can easily submit cancellation or downgrade requests from the Billing section, in line with Shopify’s billing policy. All merchants are free to choose, upgrade, downgrade, or cancel plans based on their business requirements. Please note that while upgrades take effect immediately & downgrades are applied at the end of the current billing cycle.
Upon reviewing your account, we see that you contacted our support team on December 26th and your plan was canceled on the same day. As the invoice had not yet been generated through Shopify billing we requested some time for the refund process to complete. Subsequently, on December 30th, the refund was successfully processed to your original payment method as requested.
You were initially subscribed to our $1 promotional plan for November 2025, which allowed flexibility to downgrade at any point within the billing cycle to a plan better suited to your needs thereby avoiding charges for a subscription you no longer required. For future reference, we recommend reviewing the feature and pricing comparison available within the app and we truly appreciate the feedback you’ve shared.
As mentioned above your refund has already been processed and we have addressed your query accordingly.
If you need any further information about our available plans or require assistance in the future, please feel free to reach out we’d be happy to help.
Kind regards,
Harsh Saxena
Team AfterShip
False advertising - If I could give zero stars I would. I set up the free plan thinking it was free until I got 50 orders per month or extra $200 in sales FROM THE APP as it advertises. I spent the time setting everything up and didn't realise it had been deactivated after a couple of weeks (not sure exactly when as I wasn't notified) even though I had generated no income from the app, or reached 50 orders per month in that time. I contacted support to help but they told me it's only a free trial for 14 days regardless of number of orders and revenue. I pointed out the 50 orders/$200 in sales and the advertising on this page, but they refused the free plan and only said they could extend the free trial for another few weeks. Then I'd have to choose a paid plan even if I didn't have 50 orders per month or an extra $200 in income from the app. This is NOT the definition of a free plan at all so don't waste your time installing and setting it up.
Dear Customer,
We apologize for the inconvenience and can assure you that the information available on the Shopify page and on our website is correct.
We do have a Free plan with the limit of 50 Orders or $200.
The reason you were unable to see the details in the app before was because you had opted for a Trial plan on 11-Dec-23 which expired on 25-Dec-23 and no plans were selected thereafter.
We have added the Free Plan that you had requested and you will be able to use it as per the 50 order or $200 limit now onwards.
We hope to improve our service and support and will always try to ensure our merchants gets the best from AfterShip for their business.
Regards,
The AfterShip Team
Amazing customer service. The app has already increased AOV and I'm yet to try out everything. Had a technical issue but thats now been resolved without any fuss. Would recommend.
Got charged two months in a row after deleted the app. App did not work for us at all - even though Aftership tried set this up. Would not recommend
Thank you for providing us with your valuable feedback.
We are sorry to hear that our application did not meet your expectations and resulted in a negative experience for you. We truly value you as our customer and we sincerely apologize for any inconvenience caused.
To address your concerns, we are assigning a dedicated support team to your account. Please keep an eye on your inbox, as you will be contacted via email shortly.
We want to assure you that we are committed to providing a user-friendly application and a great support experience. Your satisfaction is our top priority and we will do our best to make things right.
Regards,
Team AfterShip.
The rep. did an excellent job. Answered my question quickly. But I had to uninstall the app because I thought I was getting the free version. I get about the most, 10 orders a month right now and I am no where near 200.00 in generated revenue. But I was told I had to go to a payment plan when I thought I was choosing the free plan after 14 days. I loved the program while I had it but can not afford it right now. That is why I chose the free plan.
Really nice app for upsell and cross sell in the cart, during checkout and post-checkout. One of the few apps taking advantage of the new Shopify Cart Customizations. Their customer support is also top notch. I have requested features that they have quickly built for our team such as the ability to add a message banner into the checkout page. Would highly recommend.
I use this app from Feb.12th and delete on Apr.7th, I send feedback and
pictures to them and after they send a email to ask my email address, nobody give me the answer about my questions for a week, whatever I say nobody give me the feedback.
I delete this app but still paying for them, the payment didn't not stop.
Dear Customer,
We apologize for the delayed response you received on email.
We understand that you were charged after you cancelled your subscription, and hope to address the issue.
You have upgraded the subscription twice after the billing cycle on 5-Apr & 7-Apr before you cancelled the subscription which is why these were added to your bill as per Shopify's App Charges policy.
Once an app is uninstalled or subscription cancelled, AfterShip complies with Shopify's terms and does not bill customers from the next billing cycle.
We have also responded to the email you have sent explaining the charges further.
Regards
Philips Tourangbam
AfterShip
Pooja was great and very helpful. She was able to resolve my issue quickly. Help and support is very effective. Would recommend this product.
Great and fast support, nearly instant reply with customizing the app to fit with our theme. Thanks for the help so far
Great customer service - super quick install. Couldn't be easier to intergrate with your new checkout experience. Would recommend.
