Avada SEO Image Optimizer
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (3,909)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly SEO tools, including image optimization, meta tag automation, and SEO audits that enhance site performance. Features like bulk editing, structured data support, and instant indexing are highlighted for improving online visibility and efficiency. The free plan offers substantial value, especially for smaller stores. Additionally, the customer support team is praised for their prompt and professional help, and educational resources aid in optimizing sites.
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Very good support
Tiana is so sweet!Avada has been a game-changer for my shops, and a big part of that is thanks to Ricky! The customer service is truly amazing – Tiana is always so friendly and quick to respond, making sure that all my stores run smoothly. No matter the issue, Tiana goes above and beyond to help out, ensuring a seamless experience every time.
Thank you for the wonderful feedback! We’re delighted that Ricky and Tiana could help make a big difference for your shops. We’re always here to ensure everything runs smoothly!
Helpfull support from Tiana
Appreciate your feedback! 💪 Tiana and the team are always happy to help.
Since integrating the AVADA SEO Suite into our Shopify store, our SEO scores and loading speed have improved noticeably. The app offers a wide range of functions - from automatic meta tags and structured data to image optimization and redirects. The integrated SEO scanner, which gives us clear recommendations for action, is particularly helpful. The user interface is intuitively designed so that even beginners can quickly get to grips with it. Support responds promptly and competently. For us, AVADA is a real game changer when it comes to SEO on Shopify.
Great app overall, SEO audits provide a friendly score which assists in selecting which pages/elements of pages need to be optimised. We have had many support sessions over the past few weeks whilst making changes to our store and the customer support has been excellent. Wait times have always been minimal and the issue/question has been sorted every time. Our most recent issue regarding .jpg to .webp conversion was sorted within 20 minutes by Ricky on live chat.
Thanks so much for the feedback! We're thrilled Ricky could help resolve your issue swiftly. We’re always here to support you!
Very nice support!
Excellent, easy to use. help center is amazing Emily is a great help 100% recommend
Thanks for your kind words! We’re thrilled that Emily could assist you so well. We’re always happy to help. 💯
Even though I am a novice to the SEO world, when I ran across an issue with how my website was loading, I reached out to support. Anivia and Kevin understood what I was asking about and they helped me rectify the situation. I'm very grateful to them. This app is very involved, but I feel confident in time my knowledge will increase using this app of how SEO should run on my website. Thank you Avada.
Thank you for your lovely feedback! We're glad Anivia and Kevin could assist you and make you feel more confident with SEO. We're here to support you on your SEO journey!
I really don't understand. I have already given them the source code of the website theme, but they keep asking to enter my store backend. I don't understand what they are trying to do. The after-sales customer service basically doesn't understand technology, and keeps asking me to wait. The problem was not solved until she got off work, and then she replied that she had already gone off work and she couldn't solve the problem. I really don't understand why I was treated like this after becoming a member. I'm really angry.
Hi Emily,
I’m truly sorry for the disappointing experience you had with our service. Your feedback is invaluable, and I’d like to address your concerns to ensure we can make things right moving forward.
Regarding the request for backend access, I understand how this may have seemed unnecessary given that you had already provided the theme source code. To clarify, every theme is unique, and we often need to test our solutions directly on your store’s setup to ensure seamless compatibility without causing any unintended issues. We acknowledge that this wasn’t communicated clearly, and we’ll improve how we explain such requests in the future. I also appreciate your cooperation in sharing the source code with us and recognize that the agent you worked with could have handled this more flexibly. She should have collaborated with our technical support team to explore alternative solutions instead of insisting on backend access.
Melody, the agent who assisted you, is new to our team and has taken full responsibility for not fully addressing your concerns. We’re actively enhancing her training to ensure she can provide the level of support you expect and deserve.
I also want to apologize for the delay caused during the shift transition. While it’s true that shift handovers can sometimes result in slight disruptions, we have clear procedures in place to assign pending issues to the next available agent. This ensures that all customer concerns are continuously handled without interruption. Unfortunately, Melody did not clarify this process, which likely added to your frustration, and for that, I’m deeply sorry.
Lastly, I regret that the service you received did not meet your expectations, especially as a valued paid customer. I understand that paying for a service comes with higher expectations, and I’m sorry we fell short in this instance.
Thank you for your patience and for bringing these issues to our attention. I'd love to work with you regarding your pending request. Please reply to my email. I’ll personally ensure your concerns are resolved promptly.
Best regards,
Esther
Customer Success Lead
Support is the most important part of any product and this company has great support. I worked with Mia then Ricky and they both rocked.
We’re thrilled that Mia and Ricky could deliver the support you needed! Your satisfaction means the world to us. Let us know if you ever need further assistance.