Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive SEO tools, including on-page and off-page optimization, keyword research, and content optimization. They praise its user-friendly interface, excellent customer service, and ability to improve website speed and visibility. The app's automation features, such as image compression and alt tag editing, are appreciated for saving time. Merchants also value the audit and SEO scan feature for identifying and fixing issues promptly. The app's affordability, integration with other apps, and regular updates to stay current with SEO trends are also highlighted.

Edited March 7, 2022

We used this app and after 7 days our website speed dropped right down to 5, this has made it a lot worse. I wouldn't recommend this app. UPDATE ******* on the 07/03/22 Now my website has been effected by these guys, its all messed up, i'm going to need to pay a developer to fix this.

The Charming Jewellery Store
United Kingdom
About 1 year using the app
Avada replied March 4, 2022

Hi there,

Rainy here from AVADA. I am so sorry to hear your case. I believe that the app functions are not applied to your store properly. No worries at all, our technical team can check it and fix the speed for you. Kindly check my email so that we can provide instant support for your case.

Best,
Rainy

June 19, 2020

This app has quite simply ruined my SEO. Their customer support is worse than terrible as well. Since installing SEO Suite my website has dropped off page one of Google and is now on page two. This app might be free but when I factor in my loss of sales it has cost me a small fortune. I would not recommend this app to anyone.

Vapester Vaping
United Kingdom
10 months using the app
September 15, 2023

Najgorsza apka do seo. Unikajcie jej. Poziom SEO po jej działaniu spadł z 85% na 60%. Błędy do naprawienia tylko przez programistę. Zmiany w szablonie, sklep zwolnił z 87% na 47%. Mimo indeksacji blokuje meta tittle i description. Ogólnie więcej szkód niż pożytku.

MONAS-SHOP Home Garden Beauty Pets
Poland
33 minutes using the app
Edited October 19, 2023

Updated Review: This app is a complete mess right now. Our site speed goes down everyday, and their "tech support" blamed everything on Google and offered no solution. They flat out told us there's nothing they can do, but still expect us to pay every month for a service not provided .

Their app's codes are all over our website and it would be a nightmare to try to remove them. That is how they hold their customers hostage and make them pay every month even though this app does nothing to improve your site speed.

We also just found out that they reverted our account back to free plan for no reason and limited our access, WHILE WE'RE STILL SUBSCRIBED AND PAYING EVERY MONTH. That's just pure fraud.

Shopify online store owners DO NOT install this app. It's not what it used to be and looks like the people behind it have completely given up and just stealing customer's money right now.

AnimeGo Store
United States
8 months using the app
Edited October 27, 2023

Not happy with recent support for 1-2 weeks. Team trying to buy more time and juggling around. Hope to get resolution.

myaara.com
India
7 months using the app
Edited January 11, 2023

Emily is a very bad support person. Told her i had an issue, got told to ignore it. Told her the issues weren't there on another theme and can i not fix the issue, her response was what issue??
Told her i would remove avada SEO as Yoast support, supports. Got told sorry to hear that??
Asked to speak to a manager, got told we are all in a meeting....very bad support. I will be removing this app and going over to Yoast

My Temptations
Australia
7 months using the app
January 14, 2021

I have tried uninstalling this app twice from my store now and in both cases I had nothing but trouble. Even now I still have the remnants of this app cluttering up my theme with lots of code staying behind in my theme, which does not get removed upon uninstalling the app.

Screen Print Direct
United States
2 months using the app
Avada replied January 14, 2021

Hello,
I am Daisy from AVADA Team.

We have received your review about our SEO Suite app on Shopify store that said you had trouble when removing the code.

Firstly, I am truly sorry to hear that you have not had a great experience with our app. It should not have happened before!

Secondly, since we have not had a chance to communicate before, would you be willing to giving us an opportunity to connect with you and help you solve the raised issue?

I would love to ask for your permission to clear our your problem as follow:

There are 2 options to remove the app code:
Automatically or Manually (http://prntscr.com/wnv8b4)

There may have some pieces of code left on the site even you use the automatic option. In fact, after uninstalling almost all Shopify SEO apps, the code still remains on your website. That is because of how some features like meta tags or structured data from most SEO apps, which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed.

We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution.
Thank you so much for your generous support! I am looking forward to hearing from you soon.

Best regards,
Daisy

December 8, 2021

I'm getting the following error "Consecutive Sentences" in SEO Analysis. This is a 3K word Article. Tell me then,, why doesn't your stupid software HIGHLIGHT the error in question, if it knows exactly where these errors are located, OTHERWISE it wouldn't show this error, this is, oh i don't know to save your f***cking customer's time. DO you value your customer's time? I need the errors HIGHLIGHTED to fix them quickly

BITHAY® Wholesale
United States
About 2 months using the app
Avada replied December 8, 2021

Hi,

Rainy here from AVADA. I've checked your SEO product analysis and there is no problem with consecutive sentences, you can skip the error warning and rest assured about it!

I also shoot you a follow email, kindly check it so that we can assist you better.

Thank you,
Rainy

July 27, 2022

Everyones experiences are different and this app has a lot of positive reviews which is why I choose it. Yes my speed increased. However, my recommendation is to not touch this app. Firstly, you need SEO knowledge of what each of the functions do so you can understand and implement them yourself. Secondly we couldn't get the image optimisation to work properly and I couldn't get a straight answer as to why and this took well over a week. I was then told to ignore the message on my dashboard as at their end it was showing as working. Thirdly and most importantly it clashed with a number of my apps resulting in my website crashing and loosing sales. I got told it would be referred to the development team but they never got back to me instead support staff inserted code to counteract the crash which resulted in other apps crashing. Support were friendly but actual help was inconsistent. I then uninstalled and was still charged for another month which I now have to 'prove' before they will refund. This app has caused me more headaches and stress. In 5 years of having a Shopify Store this is the worst thing I ever did.

PoleGearNZ
New Zealand
About 1 month using the app
Avada replied July 27, 2022

Hi,

Thank you for your valuable feedback and I am so sorry for the experience you have had!

I can see you contacted our livechat several times and some issues happen, and we were trying to resolve it asap at the time you contacted.

To better assist you to solve all issues mentioned, I have sent a follow-up email. Please check your emailbox to for details.

Thank you so much!
Daisy from AVADA

October 21, 2022

This app can not handle the number of images it says it can and the support team has been totally inadequate in assisting with the problem. They say it is because of Shopify API limitations, if Shopify has limitations their app has the same limitations and they should not be making these false claims.

Beltsmart
United States
About 1 month using the app
Avada replied October 21, 2022

Dear Tony,

We're genuinely sorry that you are experiencing this unexpectedness with our app and we would like to apologize for any discomfort this brought you.

We want you to know that we're here to assist you.

We are investigating your site and working our best to find out the best solution to get the issue resolved and earn back your trust in our service.

We did send you a follow-up email about this, please kindly check that in your email inbox. I look forward to hearing from you soonest!