Avada SEO Image Optimizer
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (3,743)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this SEO app for boosting site speed and SEO rankings, noting increased organic traffic and better search engine visibility. It features user-friendly tools like real-time SEO audits, image optimization, and meta tag automation without needing coding skills. The app's ability to compress images and automate ALT tags enhances both SEO and accessibility. Customer support is also commended for their responsiveness and effective problem-solving.
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I really don't understand. I have already given them the source code of the website theme, but they keep asking to enter my store backend. I don't understand what they are trying to do. The after-sales customer service basically doesn't understand technology, and keeps asking me to wait. The problem was not solved until she got off work, and then she replied that she had already gone off work and she couldn't solve the problem. I really don't understand why I was treated like this after becoming a member. I'm really angry.
Hi Emily,
I’m truly sorry for the disappointing experience you had with our service. Your feedback is invaluable, and I’d like to address your concerns to ensure we can make things right moving forward.
Regarding the request for backend access, I understand how this may have seemed unnecessary given that you had already provided the theme source code. To clarify, every theme is unique, and we often need to test our solutions directly on your store’s setup to ensure seamless compatibility without causing any unintended issues. We acknowledge that this wasn’t communicated clearly, and we’ll improve how we explain such requests in the future. I also appreciate your cooperation in sharing the source code with us and recognize that the agent you worked with could have handled this more flexibly. She should have collaborated with our technical support team to explore alternative solutions instead of insisting on backend access.
Melody, the agent who assisted you, is new to our team and has taken full responsibility for not fully addressing your concerns. We’re actively enhancing her training to ensure she can provide the level of support you expect and deserve.
I also want to apologize for the delay caused during the shift transition. While it’s true that shift handovers can sometimes result in slight disruptions, we have clear procedures in place to assign pending issues to the next available agent. This ensures that all customer concerns are continuously handled without interruption. Unfortunately, Melody did not clarify this process, which likely added to your frustration, and for that, I’m deeply sorry.
Lastly, I regret that the service you received did not meet your expectations, especially as a valued paid customer. I understand that paying for a service comes with higher expectations, and I’m sorry we fell short in this instance.
Thank you for your patience and for bringing these issues to our attention. I'd love to work with you regarding your pending request. Please reply to my email. I’ll personally ensure your concerns are resolved promptly.
Best regards,
Esther
Customer Success Lead
I recently had the pleasure of working with the Avada SEO team to optimize my online store, and I couldn’t be more satisfied with the results. From the very beginning, their team showed a deep understanding of SEO and tailored their approach to the specific needs of my business.
They helped improve our website’s search visibility, resulting in increased organic traffic and better rankings. Not only were they professional and efficient, but they also took the time to explain the process, making it easy for me to understand the changes being made. Their communication was top-notch, always responsive and transparent.
Thanks to their expertise, our site’s performance has dramatically improved, and we’ve seen a noticeable uptick in customer engagement and conversions. If you're looking for a knowledgeable and dedicated SEO team, I highly recommend Avada – they truly deliver outstanding results!
Thank you, Avada SEO team, for your incredible support!
Thank you for your wonderful feedback! We're thrilled our team could help improve your store’s performance and SEO. We're here whenever you need us!
First of all, their capabilities far exceed the introduction. Not only do they realize the functions introduced, but they also have a dedicated service team that is always online to answer questions and can directly connect with technical personnel to give responses in the fastest time. It is such an excellent team.
I commented specifically because there was no additional charge but the problem was solved quickly. Thank them very much.
Must recommend.
Thank you for your wonderful review! We're glad our team could resolve your issue quickly and efficiently. We're always here to support you whenever you need it!
This app is fantastic! It offers numerous features that significantly enhance website SEO. I’ve had a wonderful experience with the Avada team—they’ve been incredibly helpful. Whenever I reached out, they promptly resolved all of my issues. The customer service is top-notch, backed by a knowledgeable technical team. Thank you all for your dedication and hard work!
Thank you so much for your kind words, Marwa Jewels! We're thrilled to hear that you're enjoying the features and that our team could assist you so effectively. We’re here for you anytime!
Thanks Lydia for your help. much appriciated
So far, its been a great help and the team an even better help, Special thanks to Ricky. If you looking looking for an app that automates SEO tasks and instructs and guides you how to improve your SEO score and more. This is the App for you
Hands down the best SEO tool for Shopify stores.
Customer service is unmatched, especially compared to other apps. The support team will help you with any site issues via chat + their dashboard is super user friendly & has everything you need to optimize.
Penelope & Toby have been great in helping optimize our store. Thanks so much
I've been using Avada for my website and have seen a noticeable improvement in search rankings. Thanks to Tony's expertise, he managed to fix errors on my website, and the SEO features are robust and easy to use. Highly recommend it.
We're so glad to hear that Avada has helped improve your search rankings! Tony appreciates your kind words about his expertise. It's great to know you find the SEO features user-friendly and effective. Thank you for the high recommendation! 🌟
Fantastic Support and Effective App!
I've been using the Avada SEO Suite app for my Shopify store, and it's been a game-changer. The app itself is incredibly user-friendly and has helped improve my store's SEO performance significantly.
What really stood out to me was the exceptional customer service. I encountered a minor issue, and Lydia and Maison were both incredibly helpful. They resolved my problem within just a few minutes, which was impressive. Their quick and efficient support made all the difference.
Highly recommend this app to anyone looking to enhance their SEO on Shopify!
This a so good app that even you can ASK any time solution of your problem THAT HELPS VERY MUCH ,definetly i was searching for, thanks again for providing this knd of app to help us...