Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive SEO tools, including on-page and off-page optimization, keyword research, and content optimization. They praise its user-friendly interface, excellent customer service, and ability to improve website speed and visibility. The app's automation features, such as image compression and alt tag editing, are appreciated for saving time. Merchants also value the audit and SEO scan feature for identifying and fixing issues promptly. The app's affordability, integration with other apps, and regular updates to stay current with SEO trends are also highlighted.

November 17, 2021

VELOCIDADE DA MINHA LOJA FICOU HORRIVEL COM ESSE APP, NÃO INDICO NINGUEM AO MENOS SE QUEREM TER DORES DE CABEÇA

Loja Dom Figueiredo
Brazil
2 days using the app
Avada replied November 17, 2021

Hi,

I am sorry to hear your feedback. Did you check your site speed before and after installing our app? Because our SEO Suite app cannot lower your site speed, it even helps improve site loading speed by optimizing images, pre-loading the pages. Other functions of the app help to improve site ranking on Search result.

I wanted to reach out and assist you in finding out what is the actual factor that makes your site speed worse. And we can give the best advice on how to optimize it.

I sent you a follow-up email so kindly get back to me to sort out this problem for you.

Regards,
Rainy from AVADA

June 22, 2022

I uninstalled the theme because this app caused the theme to crash.
Numerous .aio files need to be removed and code modified after uninstallation.

ARCANA ARCHIVE
Japan
2 days using the app
Avada replied June 22, 2022

Hi,

This is Daisy, your account manager at AVADA. I am writing this email to follow up on your 1 star- experience with our SEO Suite app.

First of all, I am so sorry to hear that you can not use our app any more because of the crash. We never want this to happen to you and will do everything we can to bring everything back to its original version.

There is an function to auto remove code before uninstallation. Please click on this button to remove all app code before you uninstall the app (https://prnt.sc/CgHYCvXM6SJm)

We are working hard to reproduce the issue and really need your cooperation to figure out what was wrong.

At AVADA, we want nothing more than your success and satisfaction. Please check your mailbox for further update.

Thank you
Daisy

September 22, 2022

Unfortunately, I can't recommend it... First thing you will notice when entering the app is the amount of advertising even for subscribed users. Ads at the top of every page, additional ads on nearly all tabs plus a deals tab. I nearly uninstalled it just because of this! Dashboard gives an overview of your seo score, feature request, turn app on and off the app and of course an ad. Also estimated savings (hours/cost) which has to be the most pointless thing I have ever seen. Speed up tab, you can compress your images which shopify does natively anyways not sure why shopify users don't realise this and pay other apps to do it again. Site speed up, no idea what this does, no information is given. Instant page is pre-loading, most shopify themes will already do this, same goes for lazy loading. Minification will do very little unless you're using a poor quality theme and apps. Speed up optimisations generally slowed some pages down for us and made minimal difference to others. Also had several 'too many requests' errors under different tabs which had to be fixed by support. Meta tag templating is okay, but to be honest not the best way of doing SEO, doesn't beat creating unique content for each product. The meta tag rule templating is a slightly better way if you must go down this route. 404 redirecting to a single URL such as homepage is not a good way, Google would rather you create correct 301/2 redirects or leave it as a 404 if it's permanently unavailable. Also does not incorporate Shopify redirects like other SEO apps do. SEO checklist is poor and not specific enough to show which pages have an issue, some issues involve having to enable their optimisations and it constantly showed my sitemap is not submitted to Google which it certainly is. HTML sitemap, Don't like how this is done and it creates a sitemap for all page types. Site verifications are handy for some, but why add code to your site when you can simply add a txt file to your DNS settings. Google search console is limited and slow, seems pointless, might as well just go to the search console yourself. My biggest annoyance was SEO analysis for my products, collections and pages. I would prefer to edit them myself. But it gives no notification or scoring to show which products etc have issues. Unless you click on them one by one, edit and save. And if you have thousands of products how do you know which have been done and which haven't! Other apps do this much better where they show and score or you can mark them as completed. My advice would be to try other apps and see which one meets your needs, don't get pulled in by all these 'features' most of which you won't need and have been added for the sake of having 'more features' than other apps.

Gift Moments
United Kingdom
1 day using the app
Avada replied July 7, 2023

Hi,

Thank you so much for taking your time to leave us a feedback. Your insights, attention to detail, and constructive comments have been truly instrumental in guiding our efforts towards continuous improvement.

I would like to assure you that we have been diligently working on enhancing various aspects of our application based on the valuable input received. Your feedback has not only helped us identify areas for growth but has also motivated us to strive for excellence.

We genuinely believe that the recent updates and refinements we have implemented will greatly enhance your user experience, addressing the concerns you previously raised.

Once again, we sincerely appreciate your time, effort, and commitment in sharing your thoughts with us. We value your contribution and look forward to serving you better in the future.

Best regards,
Avada Support Team

April 5, 2023

dps q usei esse app aí ele removeu todas as avaliações da minha loja, as estrelas dos produtos e das coleções, o backup deles não funcionou além de ter piorado a velocidade da minha loja em até 10 pontos, conferi nos códigos e esse app instala uma porrada de script dentro da sua loja, recomendo usar outros, n sei se é padrão ou se fui azarado...enfim, não consegui recuperar as avaliações do ryviu, já reinstalei o app, refiz os códigos, terei q trocar

hibou
Brazil
About 22 hours using the app
Avada replied April 5, 2023

Olá,

Lamento ouvir seu feedback.

Descobrimos que há um código adicionado a eles, fazendo com que as avaliações não sejam exibidas. Podemos ajudá-lo totalmente a rastrear o código e orientá-lo na direção certa para corrigir.

Além disso, você verificou a velocidade do seu site antes e depois de instalar nosso aplicativo? Como nosso aplicativo SEO Suite não pode diminuir a velocidade do seu site, ele ainda ajuda a melhorar a velocidade de carregamento do site, otimizando as imagens e pré-carregando as páginas. Outras funções do aplicativo ajudam a melhorar a classificação do site no resultado da pesquisa.

Eu queria entrar em contato e ajudá-lo a descobrir qual é o fator real que piora a velocidade do seu site. E podemos dar os melhores conselhos sobre como otimizá-lo.

Enviei-lhe um e-mail de acompanhamento, por favor, volte para mim para resolver este problema para você.

Atenciosamente,
Equipe de Suporte Avada

October 5, 2022

Tried out the app and decided that it is not for me. Uninstalled the app and deleted some code based on the guide provided. However, there are still remaining files and code in the theme.liquid file that I have to restore the old code before the installation to clean them up.

Andatech
Australia
About 3 hours using the app
Avada replied October 5, 2022

Hi,
Thank you so much for your thoughtful feedback on our app as it helps us improve the app better for you and other users. On behalf of our team, I am sincerely sorry for the inconvenience you experienced when using our app!

There may have some pieces of code left on the site even you use the automatic option. In fact, after uninstalling almost all Shopify SEO apps, the code still remains on your website. That is because of how some features like meta tags or structured data from most SEO apps, which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed.

We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution.
Thank you so much for your generous support! I am looking forward to hearing from you soon.

Best regards,
Daisy

November 29, 2021

The only app that causes you trouble when you delete it and has many warning messages not to remove. seems like it could be resolved but they keep it on purpose to force you to use their app. cannot recommend

LINTRO
United Kingdom
About 1 hour using the app
Avada replied November 29, 2021

Hello,

I am Daisy from AVADA Team. I am writing this email to follow up on your experience with our SEO Suite app.

We’re sorry to hear you did not have a great experience. Since we haven't had a chance to communicate before, please let us check the issue for you.

I have just sent an email to your mailbox. Please help me check our message and solution.

Many thanks for your collaboration and we hope to sort it out for you soon

Best regards,
Daisy

February 22, 2022

eu baixei esse app para me ajudar, porém não gostei de sua utilização e o removi, mas ao remover ele ainda deixou as alterações que ele havia feito, agora meu site está ruim por causa dele e se eu tento excluir um arquivo do código ele da error na página. Não baixem esse app!

Lemon Balm
Brazil
About 1 hour using the app
Avada replied February 22, 2022

Hello,

I am Daisy from AVADA Team. I am writing this email to follow up on your experience with our SEO Suite app.

We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you.

I have just sent an email to your mailbox. Please help me check our message and solution to remove the app code.

Many thanks for your collaboration and we hope to sort it out for you soon

Best regards,
Daisy

March 13, 2023

PESSIMO, QUERO CANCELAR JÁ OS 14 DIAS DE AVALIAÇAÕ. HORRIVEL

CANCELAR PLANO

CANCELARRRRRRRRRRRRRRRRRRRRR

Inova-se
Brazil
18 minutes using the app
Avada replied March 13, 2023

Hi,

First of all, we are sorry for any inconvenience that you have while using our app.

We notice that you installed the app 30 minutes ago and shortly left with your feedback. It seems like none of the features has been activated . It is a pity that we have not had a chance to support you before you uninstall the app.

I sent you a follow-up email, kindly check it and we can assist you better!

Thank you so much
Avada Support Team

June 18, 2022

It has broken my sitemap. And even after uninstalling the app, the code added by the app remain in the web. Be careful.

💮 Camisetas Guays
Spain
6 minutes using the app
Avada replied June 18, 2022

Hi,

This is Daisy from AVADA Team. Thank you for your feedback on our app!

We’re sorry to hear you did not have a great experience with our app. Since we haven't had a chance to communicate before, please let us check the issue for you.

1/ The app has broken your sitemap => Is that HMTL or XML sitemap?
Would you mind giving us a chance to communicate and take actions to investigate the issue and make sure things are back to its original version?

2/ After uninstalling the app, the code added by the app remain in the web

=> Already aware of this matter, we have added a function to auto remove code before uninstallation. Please click on this button to remove code before you uninstall the app
https://prnt.sc/CgHYCvXM6SJm

In case the code still remains, our support team is always available 24/7 to assist you on livechat

As we have not contacted before, I really hope that you can get back to us so that we can work together and solve all issues. Thank you so much for your cooperation!

Best regards,
Daisy

April 2, 2023

After deleting the App, i still find tons of files from Avada.. why cant you delete your whole app? It was not satisfiying for me.

vinplusde
Germany
1 minute using the app
Avada replied April 2, 2023

Hi,
Thank you so much for your thoughtful feedback on our app as it helps us improve the app better for you and other users. On behalf of our team, I am sincerely sorry for the inconvenience you experienced when using our app!

Before you uninstall the app, you can definitely remove all our app assets from your shop automatically here:
https://prnt.sc/1sfRxkFlfpYy

You can also manually remove app assets by following our instruction:
https://help.avada.app/seo/what-do-i-need-to-do-after-uninstalling-seo-app/

There are cases when most SEO apps are uninstalled, the app can't auto-remove its code snippet because it no longer has access to your theme files. Like other SEO apps, after being uninstalled, the code still remains on your website because of some features like meta tags or structured data which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed.

We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution.
Thank you so much for your generous support! I am looking forward to hearing from you soon.

Best regards,
Avada Support Team