Awkward Styles Print on Demand , 25 reviews
I would give them a zero star review if I could. I've used multiple PoD companies in the past from the most popular to local companies in my area using Ship Station to connect to them. Someone told me to try Awkward Styles since it's one of the cheaper ones out there it could save a lot of money. I wish I just went with another provider. First, they can't print vibrant colors. Our shop has some neon colors inspired from some 80s designs. They don't even come out as pastel they come out as just the most boring tones of that color. Beyond that, their customer service is the worst I've ever experienced. They don't understand the problems they're talking about and they don't work hand-in-hand with the production team. This means that even if you claim your product was printed incorrectly the second time they send it to you it'll look exactly the same as the first time they sent it to you. So there are no improvements between prints. One of our clients ordered a tee with a maroon lettering. They ordered two adult tees and one child tee. The child tee was correct. It was maroon lettering and they kept it. The adult tees; however, both came out as a dark brown. So we requested a reprint, right? Things happen and that's understandable. So they reprinted it and they came out the same shade of brown. So I reached out to their customer support to reprint again and make sure they got the coloring right this time. Even requesting a picture before they ship to make sure everything is okay. They said they wouldn't send me a picture before shipping. They proceeded to ship it and then tell me that "they can't print the red color and this dark brown color was a close as they could get" despite the face that they sent this same client a shirt with the exact print we needed. Terrible customer service, terrible company, I highly suggest finding a different PoD company. This one is bad. We're in the process of switching to an alternative right now!
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you’ve experienced with our products and services. Your insights are valuable to us, and we appreciate the opportunity to address your concerns.
Upon reviewing your case, we noticed that our initial response did not adequately resolve the issue. We take full responsibility for the miscommunication and any inconvenience it may have caused.
One of our Merchant Support representatives will be in contact with you to see how we can enhance the quality of the products and reach the true color of them.
We highly value our partnership and want to ensure your complete satisfaction. Recognizing your dissatisfaction with the received shirts, our team issued a refund for the unsatisfactory items. You should see it reflected in your account.
Thank you for your understanding, and we look forward to the opportunity to regain your trust. If there’s anything more we can do for you, please don’t hesitate to reach out.
I AM UTTERLY SHOCKED AND DISSAPOINTED with my experience with this company. Since January, I have encountered numerous issues with undelivered orders, and despite their promises to resolve the situation, they have failed to take any meaningful action. I strongly advise against using their services and feel compelled to share my negative experience with others.
From the start, their delivery process has been a complete disaster. Multiple customers, including myself, have not received their orders. The most frustrating part is that their proposed solution is to provide a refund, but only in the form of store credit. This is unacceptable, as it shows a complete disregard for their customers' preferences and fails to address the inconvenience and frustration caused by their poor service.
To make matters worse, my attempts to seek assistance and resolve the issue have been met with constant disappointment. Despite my efforts to communicate through video calls, emails, and phone calls, their staff has been unresponsive and unhelpful. It is incredibly frustrating to receive empty promises and false assurances without any concrete action being taken to rectify the situation.
I cannot emphasize enough how strongly I discourage anyone from using this company. Their lack of accountability, poor customer service, and failure to deliver on their promises have left me with a negative impression that I will not soon forget. I intend to spread the word about my terrible experience to prevent others from facing similar frustrations and disappointments.
In conclusion, if you value reliable and efficient service, I implore you to steer clear of this company. Their track record of failed deliveries, refusal to provide proper refunds, and overall lack of concern for their customers' satisfaction make them an unreliable and untrustworthy option. Explore other alternatives that prioritize customer satisfaction and ensure a hassle-free shopping experience
Thank you for taking the time to share your feedback with us. We would like to begin by expressing our sincere apologies for the negative experience you encountered with our shipping service. After carefully examining our communication with you, we have identified that the issue you experienced stemmed from our shipping providers and the challenges they encountered with customs in the receiving country. Unfortunately, once a package is in the hands of the shipping carrier, we have limited control over its arrival.
We understand the frustration this situation has caused, and we want to assure you that we are constantly striving to improve the experience for our users and their customers. As part of our efforts, we have recently upgraded our international shipping to fully tracked services. This enhancement is aimed at reducing the number of issues like the one you encountered, and providing more visibility and reliability for our customers.
Regarding your concerns about refunds, we want to clarify that while refunds are issued as store credit by default, we do offer the option to withdraw the credit and have it transferred back to your bank account or the card on file. We apologize if this process was not clearly communicated to you, and we would be more than happy to guide you through the steps to initiate the refund withdrawal. Please reach out to one of our team members, and they will gladly assist you in resolving this matter.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your feedback. We value your patronage and hope that you will give us another opportunity to provide you with a positive experience in the future.
I'm very unhappy that I spent over 30.00 on a sweatshirt that was overpressed and you can see the faded and discoloration because of it. I reached out to request a reprint and was rejected. I have been consistently ordering from the company and have never issued a complaint. I take pride in giving my customers the best quality merchandise and I see this company does not feel the same. I have decided to cancel this app. Oh and by the way, the overpressed fade is still there even after the wash as I knew it would be.
Hi there, we really appreciate your feedback!
The Awkward Styles team would like to let you know that we are incredibly sorry to hear about the negative experience you had with us. One of our agents will be contacting you via email in regards to this so we can find a solution for your issue and hear your thoughts so we can keep improving our services for you and other merchants in the future.
I won't work with Awkward Styles again. I initially found them on Printify and had good results with them. But without the oversight of a third party, they aren't trustworthy or reliable. I mostly use Printify for the products in my store but there are a few products that Awkward Styles offers through its own app that they don't offer through Printify, so I added their app and those items to test them out. I'm glad I didn't add more than a few items because I've pulled all of them after a terrible experience trying to get truthful information about a manual order placed weeks ago. First, it was all printed and there were just a couple of steps before it shipped. Then they said only one item was printed. When I asked them to cancel they came back and it had suddenly and magically shipped. But two days later USPS still says they don't have it. And bonus--they shipped it Parcel Select, so it could be another two weeks before it arrives. Awkward Styles is either dishonest or incompetent. It's a shame because their printing is pretty good. But the setup and interface of the app leave much to be desired. I recommend using Printify. You'll still be able to offer Awkward Styles products if you choose (although I'll be removing those from my shop as well after my experience). But the app is easier to use, you get the oversight of Printify to help keep Awkward Styles honest and there are more products and providers. I'm really disappointed in this app and this company. I had really high hopes for it.
Thank you for taking the time to provide feedback about your experience with our company. We truly appreciate hearing from our customers and value all feedback, as it helps us to continually improve and provide the best possible service.
Please do not hesitate to reach out to us if you have any further questions or concerns. We are always here to help and are committed to providing you with great service.
Thank you again for your feedback.