BSS B2B Quotes & Quick Order
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (143)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing Shopify's B2B capabilities, highlighting features like enhanced catalog viewing, quick reorder, net terms, and customer portals. They appreciate its user-friendly interface and robust functionality, which boosts operational efficiency and customer interactions. The responsive support team is also noted for their quick and effective issue resolution, making this a valuable tool for streamlining processes and enhancing customer experiences.
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Very fast response time during the hours of operation. Fast fix to multiple issues.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
We only recently started using this app, but the response time and service has been impeccable so far. I barely had time to go fetch a cup of coffee before Jolie made sure the problems I had sunk into the ground and disappeared.
The app itself is pretty straight forward and easy to get into. We have yet to launch, but I am not worried about solving any issues that may or may not arise in the future.
Thank you so much for your 5-star rating!
We are thrilled to hear that you are enjoying the app's quick response time and impeccable service. It's great to know that Jolie was able to resolve your issues efficiently. We're glad you find the app user-friendly and straightforward.
Thank you for your kind words!
I've had this app installed since Sept 21st, 2023. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download:
* You will always need to pay for a premium features, not just the lower scale one.
* You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services.
* There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond.
* There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups.
* Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone.
* In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly.
* I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching.
Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.
Hi there,
We have received your review and I am writing to sincerely apologize for any inconvenience you may have experienced with our app. We appreciate the opportunity to address the issues you've raised. I hope you can give us a chance to make everything clear.
We do provide multiple functions along with each plan and the higher plan you subscribe to, the more functionalities you have. Kindly understand that our pricing plans may not fully fit all users' needs and we are so sorry that the functions you need are on high plans. However, it's totally your decision to go with the app or not. We even provide 14-day free trial for our b2b apps so you can have some time to make your decision.
Also, each of our app provides different kinds of functionalities and we do have many clients that just need a few functions then they just need to use one or two apps. However, since you are looking for multiple features from multiple apps, you will need to install them all.
We've totally acknowledged the challenge that you've faced with this situation so our team has reached out with some workarounds and offers which can really help you here.
Looking forward to hearing from you soon again so that we can get the situation resolved and move on with this.
Thank you so much for your understanding!
The APP works well for our B2B business needs, but best of all, Emma's support. I have never seen such responsive customer service, giving very detailed guidance and supporting me with various questions and needs throughout whole day. Really appreciate Emma's great job!
Thank you for your wonderful 5 star rating!
We are so grateful that you have enjoyed using our APP and that you found our agent's customer service to be truly outstanding. We appreciate your feedback and we are so pleased that it has been such a positive experience for you.
Thank you again for your kind words!
B2B顧客向けのアプリを探しているときにトライアルで使用しましたが、結局、同社のB2B/Wholesale Solutionを導入しました。
Stephanie含めカスタマーサポートチームの対応は早く、とても丁寧でした。弊社のサイトの作りが少しユニークなところがあり、時間がかかりましたが、そのようなカスタマイズにも応じてくれました。とても感謝しています！！
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
I use this app to set up quick order forms for my customers. The support from the Emma and the development team is fast and they were easy to work with.
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
you cannot do anything with the free trial. thats a joke. looking for a replacement for app that we have but obviously this will not help us figure it out.
Hi there,
This is Jonas - Customer Support Lead from BSS Commerce. On behalf of the team, I'm so sorry for the inconvenience that you are facing with our app.
However, there seems to be some misunderstanding here regarding our app's trial period. Kindly understand that our trial will only be available if you subscribe for a plan. For example, if you subscribe for the Advanced Plan, you will have 14-day free trial and have access to features included in that plan.
In this case, hopefully you can give us another chance by re-installing the app so that we can help you with the setup and revise your experience with our app. Our team is eager to assist you much further to make use of the app for your business.
Looking forward to hearing from you again very soon!
Thank you for your rating! We appreciate you taking the time to leave feedback.
If you have any questions or need support, feel free to reach out – we’re always here to help!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!