Baback ‑ Exchanges & Returns

The premium return experience

Baback helps you manage your customer's return requests from start to finish. We collect the return requests, generate the return labels with your preferred carrier and track the package to the logistics provider.

In addition to helping you, we offer a home collection service. When a customer asks to return their order, they book a 30-minute slot on the platform. An agent collects the product, wraps it, prints the return label, and takes it to the carrier. The customer simply opens the door and gives the items to be returned to the delivery person. We take care of the rest.

Key features :

• Customisation of the return interface
• Integration with carriers
• Label generation
• Returns tracking
• Integration with your logistician
• Filtering of picking according to the order price
• Collection of parcels from the customer

Shipping methods supported :

• Traditional carriers: Colissimo, UPS, ...
• Collection at home: Pick-up of the parcel directly at the customer's home

Integration

You can simply add Baback to your shop. Install the application in your shop and your customers can take benefit from our service.

Requirements

We only work with shops based in France for the moment. You must have the address of your shop in France to use Baback.