Baback ‑ Exchanges & Returns

All the post-purchase up to the WMS: returns, exchanges, vouch

From $55/month. 14-day free trial.

App highlights

  • Up-to-date tech: works with the latest themes

Key values section

Cost-effective loyalty Portail

Our plug & play interface significantly improves the post-purchase experience of your customers by providing real retention options

Logistics interface

The Baback interface allows you to benefit from a real Return Management logistics solution to better manage your returns.

Return transport contract

Our return transport contract ensures Baback's immediate profitability. Loyalty, profitability and a better experience: Baback

App details

Baback ‑ Exchanges & Returns

Baback ‑ Exchanges & Returns

The premium return experience

Baback helps you manage your customer's return requests from start to finish. We collect the return requests, generate the return labels with your preferred carrier and track the package to the logistics provider.

In addition to helping you, we offer a home collection service. When a customer asks to return their order, they book a 30-minute slot on the platform. An agent collects the product, wraps it, prints the return label, and takes it to the carrier. The customer simply opens the door and gives the items to be returned to the delivery person. We take care of the rest.

Key features :

  • Customisation of the return interface
  • Integration with carriers
  • Label generation
  • Returns tracking
  • Integration with your logistician
  • Filtering of picking according to the order price
  • Collection of parcels from the customer

Shipping methods supported :

  • Traditional carriers: Colissimo, UPS, ...
  • Collection at home: Pick-up of the parcel directly at the customer's home

Integration

You can simply add Baback to your shop. Install the application in your shop and your customers can take benefit from our service.

Requirements

We only work with shops based in France for the moment. You must have the address of your shop in France to use Baback.

Launch date

Baback ‑ Exchanges & Returns

Baback ‑ Exchanges & Returns

The premium return experience

Baback helps you manage your customer's return requests from start to finish. We collect the return requests, generate the return labels with your preferred carrier and track the package to the logistics provider.

In addition to helping you, we offer a home collection service. When a customer asks to return their order, they book a 30-minute slot on the platform. An agent collects the product, wraps it, prints the return label, and takes it to the carrier. The customer simply opens the door and gives the items to be returned to the delivery person. We take care of the rest.

Key features :

  • Customisation of the return interface
  • Integration with carriers
  • Label generation
  • Returns tracking
  • Integration with your logistician
  • Filtering of picking according to the order price
  • Collection of parcels from the customer

Shipping methods supported :

  • Traditional carriers: Colissimo, UPS, ...
  • Collection at home: Pick-up of the parcel directly at the customer's home

Integration

You can simply add Baback to your shop. Install the application in your shop and your customers can take benefit from our service.

Requirements

We only work with shops based in France for the moment. You must have the address of your shop in France to use Baback.

Launch date

Pricing 14-day free trial

$55/month

$249/month

$499/month

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 75% of ratings are 5 stars
  • 25% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Compagnie de Californie

    Location France

    Application facile d'utilisation et gain de temps et les responsables de Baback facile a contacter si besoin.

  • Easycook

    Location France

    Application installée dés l'ouverture de la boutique, pleinement satisfait de l'offre souscrite. Page logisticien très utile.

  • Fauna

    Location France
    Time spent using app 3 minutes

    Très bon application, enfin une application française qui facilite la gestion des retours pour faire gagner du temps à mes équipes et améliorer l'expérience client.

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