Rewind Backups

I had an issue involving what I thought were some unauthorized changes to some of the listings on our store. After failing to find a solution that would help me in the app, I contacted the Rewind Backups support team and explained my situation. I wasn't sure exactly when or exactly what had been altered and I needed a complete snapshot of all the listings exported to me in a file from various dates. They informed me that they don't typically offer the service I needed, but understood my situation and would make an exception for me. This was on a SUNDAY! I cannot say enough about how absolutely amazing my experience has been working with this support team. I truly felt like they had my back 100%. They were quick to respond, very clear and concise in their emails, and free of the kind of up-sell nonsense I've become all too accustomed to when dealing with other support teams. Absolutely exceeded all expectations and I couldn't be happier!

I was so grateful to know that this app that I kept paying for but not really knowing what I needed it for was there when I found out why I needed it. Thanks to Brittany, I restored my website before my major mess up and carried on with my day.

Since we installed it, Rewind has become one of our most essential apps, and the support we’ve received where and when needed, recently from Brittney on the team, has been exceptional. We’re so happy with rewind, as our go-to backup and staging solution, we’ve taken out an annual subscription and highly recommend it.

Great team and very supportive in terms of support. I had a challenge to change ownership of the app and they were very responsive and I got it solved in a day.

Amazing team behind the product and I would recommend it to anyone looking for a backup tool solution for their shopify stores.

Great support who actioned my requests quickly. App works well and is a must have for any store.

Fortunately we haven't needed it much but the handful of times it was super easy to go back and restore a few products. returned within a few minutes and we were back and running as if nothing had happened.

Support is always quick to respond and very helpful!

Great support from Brittney and the team at Rewind regarding our account setup. Thank you

I’ve used this great product for many years and always impressed with excellent suppport team especially Brittney.

Straightforward integration and great support. I wanted to download a copy of my backup files and the support team helped me straight away.