Rewind Backups

I do not recommend this app. It no longer backs up inventory tracking quantities, so when you restore listings in Shopify, all items are returned as untracked inventory.

Rewind informed me that due to Shopify’s API limitations, they’re unable to properly track inventory quantities within listings. This means that if you need to restore products you accidentally deleted, you still have to manually re-enable inventory tracking for each item and physically recount and re-enter all stock quantities.

Given the high price point, the app doesn’t offer nearly enough time savings or functionality to justify the cost.

Bad app. They more than doubled the price without any warning !!! Shady Shady way of running a business. Was difficult to unsubscribe. Not any guide on their site how to do it. No humans at their chat service. Regrets to have subscribed for more than a year with this company. With the help of Shopify AI I could finally cancel the subscription uninstalling this app.

I am so angry and annoyed at this back app.
I had to restore all my collections and when I did I noticed all the manual sort orders were not there any longer for over 1500 products - reason - just as other poor reviews of this app state they said "due to Shopify’s API limitations not sharing this information".

This app KNOWS of the the things which Shopify is not sharing with it as when there is an issue - you are clearly told this when you have an issue restoring. But only then!

There needs to be a much better upfront list of what is not backed up as this app is putting you in a complete false sense of security with its fancy weekly emails which lead you to believe everything is being backed up.

Well.. the reality is you'll only learn of what is not being backed up when you try and restore.

I regret using the app now as the very first time I have needed to use ti - the money invested in having it has not paid off. So I feel it's a waste of time. I could have manually backed up the elements this site is not backing up - if I has been told about them.

Very poor on the part of this site.
In this situation both Shopify and Rewind Backups were equally useless.

Please be aware to quiz this app on what is not being backed up and don't be fooled by all the glossy sales copy from them.

Annoyed they increased the price more than double without warning. You just have to discover it on your bill.

Terrible experience with Rewind

I’ve had this app for over 4 years and honestly, it’s been nothing but disappointing.

In all that time, I only needed to use it once—and it failed completely. Their response? An apology and two months of free credit, which didn’t come close to covering the huge amount of work we lost.

To make matters worse, they quietly increased the subscription from $3 to $19 without ever notifying us. We ended up paying this massive price hike without even knowing.

On top of that, the app is full of bugs. Just yesterday, our store (surface-2-air-sports.myshopify.com) couldn’t even connect because of an ERR_BLOCKED_BY_RESPONSE error.

Bottom line: Do not waste your money on Rewind. It’s unreliable, overpriced, and not worth the risk.

I would strongly caution anyone considering this app. After years of paying for their service, I discovered I had been overcharged more than 50% above the publicly listed plan price for nearly 80 months. The company never informed me of this “silent” price change, and when I raised the issue, they insisted it was correct — despite their own archived website and Shopify App Store listings proving otherwise.

To make matters worse, they recently announced yet another price increase, even though the first one was never communicated transparently. Their explanations shifted, citing plans that simply never existed, which only undermines confidence further.

This kind of billing practice feels dishonest and predatory, especially toward long-time customers who trusted them. After this experience, my trust in this company is completely gone. There are other backup apps available on Shopify that offer the same features at the advertised prices — I’d recommend exploring those instead.

The only time I ever needed to revert to a back-up due to a coding mix-up, I learned it was not automatic and I needed to contact someone to do it. With response times taking 2 days each time, it was quite frustrating. You can imagine, when you need to revert your website due to a coding error, you want it to revert asap. I ended up just hiring a coder to fix it. That said, I decided to continue using the app as a fail-safe, just in case. However, with their recent announcement that they are taking a *100%* price increase (yes, 100%) next month, I am moving on to another backup app. I get the cost of business is going up, but for an app with no COGs, no Tariffs, etc, a 100% increase is ridiculous. Bye bye.

company violates shopify subscription policy, and makes cancellation nearly impossible. Had to reinstall and go through a process that was not previously available to "uninstall". I have sent countless emails requesting cancellations and they still charge our account. I also had to reinstall the app just to leave this review, and now will uninstall.

Don't use this app. It's fine in case of a data crash, but if you want to export your data with less than 6 months of subscription, they flatly refuse. If you want to temporarily stop your activity while keeping your data, it will be impossible...

There are other better options. Some of our SKUs got corrupted due to an incorrect file upload. The back-up restore feature did not work.When we contacted support, there was no response. When they need to increase your plan and charge more money, they seem to have enough resources for that. This app has proved to be useless to us. Find someone else.