Reviews (628)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a “set it and forget it” safety net for automatically backing up products, themes, content, and orders. Many report successful restores after major issues, from single products to entire catalogs. They value quick setup, an intuitive dashboard, daily and manual backups, and reliable performance. Support is frequently praised as fast, patient, and proactive, especially during emergencies and complex restore requests.
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I cancelled this and I've still been charged. I will update my review if they fix it, otherwise be warned they've doubled the cost I originally agreed to and now I can't unsubscribe and stop paying.
Despite cancelling it weeks ago, I'm still being billed for it!
Thanks for the feedback, and for giving us the chance to sort this out with you directly. Everything's all settled now on our end. And we're always here if anything else comes up.
We lost our Website in Mar 26 while we were away. The 'bug' in the software was from Orderly emails. Rewind helped us recover our website from the backups taken by their product.
A couple of learning from this exercise might help our customers:-
1. The entire website is not backup probably because some of the linkages is in Shopify code rather than within the database.
2. This would mean what we had to do - manual fixes.
3. You can get a file from Rewind that has some technical data on it for your own backup, however, unless you have access to a Shopify type test environment and a strong programming background, its pointless.
In an environment where there are many vendors, Shopify and 3rd party Shopify approved vendors, what we have come to realise is that onus to fix the issue on a single suppier, is largely "absent". If the backup from Rewind does not work or fails to restore the site, the customer is on their own.
We appreciate you sharing your experience. Losing your store is stressful, and we're glad that Rewind's recovery brought your site back.
You're right that some items in Shopify, such as menu navigation, will require manual configuration if you want to restore them. To help clarify this, we have a Knowledge Base article on what Rewind backs up and restores for Shopify: https://help.rewind.com/hc/en-us/articles/27722238895003-What-does-Rewind-backup-for-Shopify
We hear your feedback about the export of your backup data, and we appreciate your open communication as you worked through your store recovery with our support team. If there's anything else we can help with, you can always reach us at help@rewind.com.
We thought this app will cost 9 USD a month... now we paid for long time around 40 to 50 USD
...
Used this for more than 3 years. Logged in today and noticed that our account was deactivated because we have not logged in for over 90 days. This is a back and restore app. So we will have a need to login to check only when there is a need for a restore.
However, the app did not stop collecting the charges for all these months. To add to the woes, the account restoration also did not work.
Thank you for taking the time to share this feedback.
We understand it can be frustrating when needing to re-authenticate your account. Accounts require re-authentication for security reasons after 90 days of inactivity. You can easily re-authenticate by clicking the confirmation link sent to your email. This is a standard practice to protect the integrity of your Rewind account. Rest assured, your backups have been running the entire time.
Our support team has reached out directly and remains available to help you. We appreciate your collaboration and the opportunity to sort this out together.
Restore was blocked for 4 days in our other store. Nobody available for help over the weekend. I also don't like you cannot restore specific items. You either restore ALL blog posts or none, ALL products or none, ALL collections or none and so. Switching to other app.
Thank you for sharing this feedback. We understand the frustration of a restore not performing as expected. To clarify on the restore options: Rewind offers both granular, item-level restores and account-level restores.
We've reached out regarding your other store, and our support team has fully restored your Shopify store content. We're here if there's anything else we can help with.
I am so angry and annoyed at this back app.
I had to restore all my collections and when I did I noticed all the manual sort orders were not there any longer for over 1500 products - reason - just as other poor reviews of this app state they said "due to Shopify’s API limitations not sharing this information".
This app KNOWS of the the things which Shopify is not sharing with it as when there is an issue - you are clearly told this when you have an issue restoring. But only then!
There needs to be a much better upfront list of what is not backed up as this app is putting you in a complete false sense of security with its fancy weekly emails which lead you to believe everything is being backed up.
Well.. the reality is you'll only learn of what is not being backed up when you try and restore.
I regret using the app now as the very first time I have needed to use ti - the money invested in having it has not paid off. So I feel it's a waste of time. I could have manually backed up the elements this site is not backing up - if I has been told about them.
Very poor on the part of this site.
In this situation both Shopify and Rewind Backups were equally useless.
Please be aware to quiz this app on what is not being backed up and don't be fooled by all the glossy sales copy from them.
Thank you so much for taking the time to share your feedback. Being trustworthy is one of our core values, and we never want our customers to feel misguided on what's supported and unsupported by our backups and/or restores. Although we do back up and restore Smart Collections, we cannot current see, back up, or reliably restore the manual sort order even though Smart Collections themselves will be successfully restored. If you'd like to discuss this further, please contact our support team at help@rewind.com.
Bad app. They more than doubled the price without any warning !!! Shady Shady way of running a business. Was difficult to unsubscribe. Not any guide on their site how to do it. No humans at their chat service. Regrets to have subscribed for more than a year with this company. With the help of Shopify AI I could finally cancel the subscription uninstalling this app.
Thank you for taking the time to share your feedback. We shared email communications about this update to keep our customers informed. This price change reflects added value through continued investments in our product reliability and security.
To cancel your subscription, log in to your Shopify admin --> select Apps in the sidebar menu --> find Rewind in the list of Apps --> scroll to the bottom of the page and click "Uninstall app". If you experience any issues while uninstalling, our support team is always here to help at help@rewind.com, and our Knowledge Base has detailed guides on how to cancel your subscription.
I do not recommend this app. It no longer backs up inventory tracking quantities, so when you restore listings in Shopify, all items are returned as untracked inventory.
Rewind informed me that due to Shopify’s API limitations, they’re unable to properly track inventory quantities within listings. This means that if you need to restore products you accidentally deleted, you still have to manually re-enable inventory tracking for each item and physically recount and re-enter all stock quantities.
Given the high price point, the app doesn’t offer nearly enough time savings or functionality to justify the cost.
We appreciate you reaching out and sharing your experience. We strive to be trustworthy and never want our valued customers to feel misled. There are certain things that Rewind cannot yet back up and/or restore, and you can find a list of what's currently supported by Rewind for Shopify here on our Knowledge Base: https://help.rewind.com/hc/en-us/articles/27722238895003-What-does-Rewind-backup-for-Shopify.
was free, they charged me 160 euros. not recommended
Thank you for sharing your feedback. Regarding the pricing update, we provided advanced notice via email to keep customers informed before the change. This was our first price increase in many years, and it reflects substantial added value through continued investments in our product reliability and security. If you have any questions, our support team is available at help@rewind.com.
The only time I ever needed to revert to a back-up due to a coding mix-up, I learned it was not automatic and I needed to contact someone to do it. With response times taking 2 days each time, it was quite frustrating. You can imagine, when you need to revert your website due to a coding error, you want it to revert asap. I ended up just hiring a coder to fix it. That said, I decided to continue using the app as a fail-safe, just in case. However, with their recent announcement that they are taking a *100%* price increase (yes, 100%) next month, I am moving on to another backup app. I get the cost of business is going up, but for an app with no COGs, no Tariffs, etc, a 100% increase is ridiculous. Bye bye.
We’re sorry this didn’t go as quickly as you needed. Rewind backs up and restores themes—including .liquid code—and in most stores, recovery is automated, requiring just a few clicks. In some cases, custom code and ongoing code changes can make an automated rollback more involved. In these cases, we aim to move fast to help. If we missed the mark here, we apologize.
