Reviews (1,031)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its comprehensive data protection, automatically backing up crucial store data like products and themes. They appreciate the ability to restore specific items or entire store versions, and the convenience of receiving backup summaries via email. The app is noted for its seamless integration, user-friendly interface, and reliable performance. Customer support is also a highlight, with responsive and helpful service available even on weekends, enhancing merchant trust and satisfaction. Merchants frequently describe the app as a "lifesaver," essential for securing data with an easily restorable backup solution. Positive experiences with the support team, including notable mentions of individuals, further underscore the app's value.

January 28, 2020

I was looking for a way to back up my store as I am moving to Shopify after hearing of the price increase and all the downtime in the last month with Big Commerce. I saw that Rewind would give me the piece of mind that when my website migrated to Shopify I would have a back up if anything went wrong. I will continue to use Rewind on Shopify. Customer Service is also responsive and helpful.

Coastal Gifts Inc.
United States
Over 4 years using the app
Rewind replied January 29, 2020

Thank you for writing a review, we're so glad to have you on board! Welcome to Shopify :)

Edited December 3, 2018

After an app that erased the entire store, and having lost the entire Christmas campaign, I installed the app that should have done it first of all

I do not wish anyone the frustration, helplessness I felt, I even had health problems.
Now I am calm with Rewind and again working hard to open the store as soon as possible.

Greetings and Happy Sales!

Ana Ráez & Lencería Provocativa
Germany
Over 4 years using the app
May 11, 2018

All Shopify stores need this app. It's like insurance for an online store. Their support is great too.

Zedco Philippines
Philippines
Over 4 years using the app
April 9, 2017

Easy to install and use and good for peace of mind

Vintage European 2
New Zealand
Over 4 years using the app
September 17, 2021

We've used Rewind for quite some time and it's not the app we have to use often but when we do it's absolutely essential that we have it. It gives us piece of mind that we have a backup, and their support is outstanding. Example being when they reached out to us because we were actually overpaying for their subscription, and advised us to change the plan we were on. Would definitely recommend them.

Puppy Dogs & Ice Cream Inc.
United States
Over 4 years using the app
Rewind replied September 21, 2021

Thanks for the kind words, we really appreciate them!

January 2, 2016

This App is a must if you care about your store data.

I deleted all my products in Shopify account and Shopify support had no backup to restore them from.
But on a Saturday afternoon Mike from 'Rewind' saved my life and imported all my products back into Shopify! All the restored data was perfect.

Amazing, amazing, amazing!!!

Snugglefeet
United Kingdom
Over 4 years using the app
November 26, 2019

Great app and support - love the peace of mind it gives us: knowing that our date and store is safe in case of an accident.

innerwise Shop
Germany
Over 4 years using the app
Rewind replied November 28, 2019

We're proud of our support team and to be protecting your store! Thank you for choosing Rewind.

December 23, 2019

Needed support for a new install this morning. As always, Annie offers the best support in the business! Rewind Backup lets me sleep at night knowing everything is safe. We now use it on two sites and have never experienced a problem. Thank you very much Annie!

LuxuryClothing.com
United States
Over 4 years using the app
November 18, 2019

App is Amazing! Helps me to relax and know that an app has my back should something disastrous happen. Thank you Rewind for creating such a wonderful app and making it free for everyone!

Artzy Gifts
Canada
Over 4 years using the app
Rewind replied November 19, 2019

You're welcome! We're proud to protect your store.

September 21, 2018

We're currently evaluating this service, but the support provided so far has been good — thank you for the opportunity to trial it for free.

Urban Rhythm
Australia
Over 4 years using the app