Reviews (608)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its robust backup capabilities, ensuring security for store components like products and orders. They appreciate the user-friendly interface that simplifies managing backups and performing restorations, such as theme settings. The app operates efficiently without disrupting store operations, and customer support is frequently praised for its responsiveness and helpfulness, making it a reliable choice for safeguarding Shopify stores.
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Great App. Fast and good service. Thank you
Bianca with customer support was very helpful and patient and walked us through the entire process. We feel more secure knowing all of our data is backed. We had a malicious freelancer delete everything once, and we never want to be left without an option to back it up ever again. We also customize our code occasionally, and sometimes things go wrong, with Rewind we feel at ease.
Thanks!
I was so grateful to know that this app that I kept paying for but not really knowing what I needed it for was there when I found out why I needed it. Thanks to Brittany, I restored my website before my major mess up and carried on with my day.
I’ve never had to use the Rewind app, fortunately, but having it running in the background provides an immense sense of peace of mind for our business. I highly recommend it.
Not possible to download the created back up :( you have to write to support by email.. why? If we talking about personal data - you can do it through shopify directly in a few click.
Since we installed it, Rewind has become one of our most essential apps, and the support we’ve received where and when needed, recently from Brittney on the team, has been exceptional. We’re so happy with rewind, as our go-to backup and staging solution, we’ve taken out an annual subscription and highly recommend it.
Love it. Set and forget - knowing you can go back and undo mistakes is a great relief
After doing a backup, certain in-text images did not get restored. Contacted support, although they were nice, could not fix the issue and said that Rewind Backups does not include these images. I had to manually fix many, many product pages and put these images back.
Then, a few weeks later these images were again removed, without doing a backup. Again, this is costing us many hours of manual work to restore these images.
We had a paid subscription and expected better performance.
If you are looking for an app that restores ALL aspects of your site, including all images, then don't use this app.
Thank you for your feedback and sorry for the hassle you experienced with restoring images.
To clarify, Rewind backs up and restores the exact HTML of your product descriptions, along with images that are properly attached to Shopify resources like products, variants, and collections. In your case, some of the images were added as standalone media via hard-coded URLs, which unfortunately means they weren’t linked to Shopify objects and couldn’t be included in the backup.
The best way to ensure full image coverage is to upload them using Shopify’s image picker. That way, the images are “attached” and Rewind can capture and restore them automatically.
We appreciate you highlighting this. Your feedback helps others avoid similar pain and gives us insight into where expectations can be clearer. Thanks again.
Great team and very supportive in terms of support. I had a challenge to change ownership of the app and they were very responsive and I got it solved in a day.
Amazing team behind the product and I would recommend it to anyone looking for a backup tool solution for their shopify stores.
My biggest respect to you guys! Your app worked like a charm when we needed it the most!
Thank you for your kind words and for taking the time to share your experience, we really appreciate it!