Reviews (1,035)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its robust security features, ensuring data is secure and recoverable with automatic backups. It covers various store components like products and themes, operating reliably in the background for easy data restoration. The customer support team is also praised for their responsiveness and effectiveness in assisting with any issues.

May 6, 2024

Great service. Thank you Brittney.

VISIPLAS Australia
Australia
Over 3 years using the app
January 29, 2024

Just signed up last week. Had a little issue. Support got back to me right away and the issue is fixed. Great customer service which is rare these days! Just as an fyi, Issue was not with the back-up itself. I was on the wrong plan and just needed to be on the right plan.

SoundOff Sleep
United States
3 days using the app
April 3, 2024

Easy to use and very responsive customer service. Thank you Bianca!

Vanessa Wu
France
10 months using the app
February 16, 2024

Rewind app is an essential life saver for an ecommerce brand. All critical data in your Shopify store is backed up in case of errors, prevention is key.

Big shoutout to Bianca & Brittney on customer support who were very responsive, informative and friendly. Also credit to the developer(s) who worked on restoring our key metafield data.

Classique Interiors
United Kingdom
5 days using the app
January 6, 2024

It is an important and useful app.

Quality Approach Fashion
United Kingdom
About 1 year using the app
April 22, 2024

Brittney went out of her way to help resolve the problem. She actively looked for a workable solution which was both appreciated and refreshing. Good old-fashioned customer service which is appreciated.

The Principles - ZeroWater FIlters
United Kingdom
11 days using the app
February 16, 2024

Solves a major problem - backing up reliably - and the team here is super-responsive. 5 Stars all-around.

Ventfort Hall
United States
3 days using the app
August 1, 2024

Netter und schneller, zuvorkommender Support. Nach der Installation ging das erste Backup schnell und unkompliziert.

Weinhaus Otto Paus
Germany
About 20 hours using the app
August 10, 2024

Hice respaldo de mi página muy rápido y el soporte estuvo excelente. Muy buena atención por parte de Brittney Durston.

EcoMammi
Mexico
About 6 hours using the app
March 26, 2024

Worth every penny for the peace of mind Rewind Backups provides. Easy to install, pricing is transparent and customer service is very helpful and quick to respond!

True Parts B2B
United States
About 3 hours using the app