Reviews (1,033)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust backup capabilities, emphasizing its automatic feature that secures critical data like products, themes, and customer information. They appreciate the quick restoration options that minimize downtime, enhancing business continuity. The app is noted for its user-friendly operation and seamless background functionality, allowing merchants to focus on core activities. Support is frequently praised for responsiveness and effectiveness, often providing help outside standard business hours. Merchants view it as a worthwhile investment for risk mitigation and peace of mind.

October 3, 2016

I run an online vape shop on Shopify and Rewind app has saved our ass more than once. It's an affordable insurance to consider for any Shopify store.

Vapescom
United States
Over 1 year using the app
August 23, 2017

So easy to use and provides great piece of mind! I would highly recommend it to everyone.

Givethembeer
United States
Over 1 year using the app
August 31, 2016

We love knowing Rewind is there to back up our data automatically. It provides a great sense of security for us, especially when doing mass updates that can disable the store in 1 click if not done properly. Knowing there is a way to reverse anything we've just done is a great security blanket, and the fact it does it all automatically for us means we don't have to remember to back up each and every time we make a change.

Expression Tees
United States
Over 1 year using the app
Edited July 31, 2018

Great App! Easy to install. No energy wasted to install. Ease of use. Rest easy as you can have full confidence that your Shopify-Shop will be backed up properly. DWCTEK

Dwctek
United States
Over 1 year using the app
Edited February 5, 2021

My store has been using this app for over 2 years now and has proved vital when themes or products have gone wrong. Highly recommend!

Vytaliving
United Kingdom
Over 1 year using the app
Rewind replied February 9, 2021

Thank you! We're proud to have been a part of your journey.

Edited October 19, 2018

-- UPDATE --
Just after posting my review, the customer support contacting me directly apologizing and explaining why they could not add metafields due to the limitation the Shopify API has and to my surprise they gladly offered me a deal to suit my needs.

They seem they want to listen to customers as I got an email from the product manager who wants to know my thoughts about the pricing.

I am now a happy customer and I can't thank enough Sarah and how helpful she has been! Best customer service I've seen in a while!

---

Not used the backup yet but the app is nicely done. I rated 3 stars because of the greedy pricing, doesn't even includes metafields unless you pay $99/month, that should be included even for small business and pricing based on the number of products...

All those apps that make you pay per products make me want to use WordPress where plugins are the same price whether you have 10 or 10000 products...

Totem
United Kingdom
Over 1 year using the app
June 29, 2020

I made a huge bulk editing mistake; my site's life was saved by Rewind. The experience was so far reaching that it would have taken an excessive amount of time to restore had it not been for this app. Would not be without it.

Hallights
United States
Over 1 year using the app
Rewind replied July 22, 2020

Happy to hear we were able to help out and get your site back up and running in no time :)

April 10, 2021

Multiple times now my Shopify store has had the strangest problems. Recently all the products in the store had their second product image disappear. Ive got more than 2000 products so scrambling to find the images and re-upload would have been hell. For some odd reason the other day I looked up this app and downloaded it. Used it twice ever since and its been nothing less than a godsend. Backups aren't a joke. This app takes it seriously. Highly recommended.

Toys N Toys Baby Shop
India
Over 1 year using the app
Rewind replied May 5, 2021

"Backups aren't a joke." – you're speaking our language!

June 22, 2017

Great and user friendly product with excellent support staff behind it. Mike at Rewind patiently guided me when I encountered an issue with Shopify and wouldn't give up until the issue was resolved. Highly recommend this app and this company.

Seah Designs Llc
United States
Over 1 year using the app
March 6, 2016

Really saved my A**! :-) I had a 3rd party developer that deleted a huge amount of blogs entries. I was running on their free beta plans as one of the original app installers. Just upgraded to paid plan after successfully restoring every single blog entry. Seriously saved my hundreds of hours if I had to manually repost everything. This app is a MUST HAVE for any serious Shopify store!

Bariatricpal
United States
Over 1 year using the app