Reviews (609)

Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its robust backup capabilities, ensuring security for store components like products and orders. They appreciate the user-friendly interface that simplifies managing backups and performing restorations, such as theme settings. The app operates efficiently without disrupting store operations, and customer support is frequently praised for its responsiveness and helpfulness, making it a reliable choice for safeguarding Shopify stores.

November 22, 2018

A few small bugs (like estimated total count before you decide on a plan), however setup and backup works great and very easy to setup. Highly recommend. I appreciate the free plan to save a couple dollars while getting the store off the ground. Every bit helps. I'm sure to keep this app! The chat support person was amazing. A must have app for any shopify store.

Canada Baking Supplies
Canada
About 24 hours using the app
June 17, 2021

Noone ever told me that shopify does not do a real back up of my shop and all my products etc. We#re running some WP-Website and we#ve been hacke several times. When I heard about Rewind, there was no doubt for me to install it imediately. Let's me sleep way better now. Great support, from the first day on.

BONES & BUDDHAS
Germany
About 22 hours using the app
Rewind replied June 23, 2021

It's a common misconception that you're able to get help to restore or recover from issues like that! Glad you found Rewind, thank you for your review.

August 21, 2020

I recommend this application to all Shopify store owners who are doing any kind of development. I received excellent customer service when I had some specific questions about the information that was backed up. The response was fast and the questions were answered and I was on to my next task. This app truly has given me the peace of mind knowing that I can basically hit the undo button if I mess anything up during my website development.

SM Magnetics
United States
About 21 hours using the app
Rewind replied September 8, 2020

We're so glad to hear that! Thanks for writing a review, we celebrate each and every one :)

June 16, 2021

We use rewind to backup our site so we can restore it just in case anything happens. Affordable and good.

Gilla Salon and Spa
Canada
About 20 hours using the app
Rewind replied June 23, 2021

We appreciate that, thank you!

April 23, 2021

A Pleasure to speak to Aditya who showed me the app and how it works. Thank you so much for our chat and the advice

The Lemon Tree Candle Company
United Kingdom
About 20 hours using the app
Rewind replied May 5, 2021

We made sure to pass your message along to Adi - thanks for your review!

June 19, 2019

Very useful app. Simply to use. Does a good job for a weekly backup.

wholesalewaterheater
United States
22 days using the app
January 3, 2017

Set up was a breeze. Does its job automatically and without any problems. I can't give it 5 stars as I haven't had to use it yet to restore any backed up files, so I don't know if it truly works. Great knowing that if my files get deleted they will (hopefully) be an easy backup restore away. Another reviewer mentioned that it unhid 'hidden' products once activated. That has not been the case with our store.

Resin Obsession
United States
21 days using the app
March 22, 2017

Haven't had to use Rewind software yet so I left out one star until I actually need to restore from a backup. Other than that very pleased so far.

Baja Bobs
United States
19 days using the app
November 11, 2016

Rated as 4 stars because have not had to use it to restore my Shopify store. Have restored from a backup on a previous store and using the server vendor's backup. It worked, but needed the assist of the staff at the vendor. Rewind backs up on demand and as scheduled and gives a notification after the scheduled backup. Don't understand why Shopify does not do this, but glad to pay Rewind to give me piece of mind.

Dressage Illustrated
United States
18 days using the app
August 15, 2017

nice idea for backups but totally flawed in the fact that you cant download an offline copy of the backup.

Anyone know whos has dealt with sensitive data over time that leaving your data and backups down to a system out of your hands is basic bad practice.

Also the app is expensive at $5 every month, thats $60 per year or $300 over 5 years - a hell of alot more than very high quality software which is a time purchase. I do not agree with the ongoing payment system these apps suck you into - over time they end up costing a ridiculous amount of money for what you get.

If offline backups were available and the app was a one time payment , would prob get 5 stars, until then its 2 stars.

Cheap Snow Gear
United Kingdom
19 days using the app
Rewind replied July 29, 2019

We do allow customers to download offline copies of their backups. Contact us at help@rewind.io and request an export of your data - we're happy to provide that to paying customers who have been with us for 6 months or more.