Reviews (1,011)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive backup service, including automatic backups of products, customers, and metafields. They appreciate the security it provides and the control it offers over data restoration. The customer service is noted for being responsive and accommodating, often tailoring plans to suit specific needs. The app has demonstrated its value by successfully restoring data after issues.

August 28, 2023

Great support. Very fast turnaround in handling my request. Brittney was very to work with and understood our needs. Thank you!

Dr. Price's Vitamins
United States
4 months using the app
July 19, 2023

The Rewind team's customer service is truly outstanding, and their Protection Suite, comprising four cutting-edge apps, is a leading solution for Shopify back-ups, stageing, monitoring shop flows, and alerts. These apps have become vital components of our TechStack, providing unparalleled security and peace of mind. I wholeheartedly recommend Protection Suite to all shop owners seeking top-notch protection for their Shopify stores.

AG Jeans
United States
2 months using the app
August 26, 2023

One of the worst backup app, Hard to navigate, to do everything you need to contact support, which is never available. They respond you in 2-3 days. Even to export your backup data you need to contact support, Highly disappointed.

Tks stores old
Pakistan
About 2 months using the app
August 31, 2023

Really great support and so far all my data has been backed up. No need to use so far but I've got piece of mind that if I ever do I'm in good hands.

FilterFinder
United Kingdom
6 days using the app
July 13, 2023

Good app for backups, "set it and forget it" functionality. Helpful team and easy dashboard to use!

shop.telfar
United States
About 1 year using the app
August 29, 2023

Great app with great support. Requested to bundle up the plan since we have multiple stores, and they did not hesitate at all. Keep it up!

myFirst Thai
Thailand
5 days using the app
November 8, 2023

Great support, great app, great and easy implementation - all-in-all, just great!

Kandii
Denmark
3 days using the app
October 20, 2023

Their support desk is so nice and very kind. When I asked some questions about installing this app, their support desk, especially Ola,Support Wizard, helped me a lot and gave me very clear answer so quick.

インストールに関して質問があり、ヘルプデスクに質問しました。Ola という方が、すぐに、明快なサポートをしてください、無事、インストールできました。
とても助かりました。安心して使用できます。

シーツjp
Japan
15 minutes using the app
December 8, 2015

Excellent support. A week after installing we had an issue with an integration that deleted 600 products from our shop. Rewind had our products back up and running very quickly. A must have app.

Flyfishsd
United States
Over 8 years using the app
January 31, 2017

The product works perfectly. I have deleted my own items accidentally and had to go back and restore them. It only takes a second and when something doesn't work I can easily contact support. I can highly recommend this app

Contractor Training Center
United States
Almost 8 years using the app