Reviews (629)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient restore process, crucial for recovering lost or altered store data. The customer support team is praised for responsiveness and exceeding expectations. Users appreciate the secure, automatic backups of essential data like products and customer information. Its intuitive design and proactive updates on backup status enhance its reliability, making it a vital tool for ecommerce data safety and recovery.

Edited May 8, 2020

The app works as described, Paul and Annie seem very willing to give attention to their users. In a highly competitive world riddled with terrible customer service, the team at Rewind shines as a bright exception. I will be using this app for my many stores in the future.

The Fire Hose Store
United States
About 10 hours using the app
Rewind replied May 8, 2020

Thank you very much!

July 23, 2018

I have not been using Rewind for very long but so far it seems to be doing the job. I do however have to rave about the outstanding customer service Rewind offers. They have gone above and beyond to help me with my backup solutions.

Ego Driven
Canada
About 7 hours using the app
Edited May 2, 2025

I have it since a few years. Never used it. But now I went over 1000 orders a month they want to x10 the price. It seems they want to get their piece. But I am fine keeping it at the 9 USD a month.

Eardopes
Netherlands
Over 3 years using the app
August 5, 2018

Have not had to use it yet but nice to know it's there. Rating is 4 star as not tested. Back-up is essential - would not have a website without it, after all the work to put it together.

Azza Pacific
Australia
8 days using the app
December 16, 2016

I accidentally deleted a category today with 78 products. It took me 1 minute to fix with this app. Trust me buy it.

Seo1437
Australia
About 5 hours using the app
May 12, 2021

This app really does what it says it will do. Adding the app to the store was easy. My new migration hyper-inflated my order number and choice of plan. I signed up anyway. I figured that at some point in the 7-day trial period, I'd sort things out. Turns out I didn't need to add that to my iPhone calendar. A customer service representative responded super promptly to an email asking for assistance and he adjusted my plan. One less thing to worry about. While waiting on my first backup, the onboarding process included animated training on the features of the site and how to restore both single items and the entire store. Super pleased.

Christmas Light Source
United States
About 3 hours using the app
Rewind replied May 19, 2021

It might seem like an obvious comment, but we take pride in providing a product that does exactly what we say it will! Thanks for sharing your story here, I'll let the team know that you enjoyed the onboarding tours too.

March 26, 2024

Worth every penny for the peace of mind Rewind Backups provides. Easy to install, pricing is transparent and customer service is very helpful and quick to respond!

True Parts B2B
United States
About 3 hours using the app
August 29, 2016

This is a ‘must have’ App.

Were your business to suffer loss of your trading records then that may very well prove disastrous. And while Shopify is an excellent business, it cannot be expected to cover every single eventuality for every customer.

Rewind provides a fast, professional and easy to use solution against loss of crucial company data. I could not recommend it highly enough.

Nigel Hayes

Side Street Studio
Canada
About 2 hours using the app
April 16, 2021

Aditya was very consultative and of huge value in helping our business understand how we can enhance our store's data protection. Highly recommended.

Limited100
United Kingdom
About 1 hour using the app
Rewind replied May 5, 2021

🙌Love to hear that you're protecting your store with Rewind

September 19, 2021

Very easy to use and very simple interface. Love this! The app you hope you never have to use! Set up is seamless and you can access your regular backups whenever. from withgear

WITHGEAR
South Korea
About 1 hour using the app
Rewind replied September 21, 2021

So glad to hear it – thank you!