Reviews (606)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its robust backup capabilities, ensuring security for store components like products and orders. They appreciate the user-friendly interface that simplifies managing backups and performing restorations, such as theme settings. The app operates efficiently without disrupting store operations, and customer support is frequently praised for its responsiveness and helpfulness, making it a reliable choice for safeguarding Shopify stores.
Refine
-
By rating
We use the app from day one as we have many products and different staff adding them on the website. We are reassured to know that in case of mistakes we can easily recall the previous version of the product's description. As we are using HTML tabs, it is very useful if someone mess up with the code while writing the description : 1 click and the HTML code is back. Also, knowing that we have a backup of the themes is very reassuring as we work a lot on them and sometimes have conflict with apps. If we do not identify the bugs immediately, it is almost impossible to fix it via the 'previous version' feature of Shopify. With Rewind , we can fully recall the website until the version with the bug fixed and so identify the issue. It will be almost impossible with Shopify integrated feature because we will have to do it page after page...and in the correct order. We love the app, it is more just than a tool you will use at the critical moment. It is also affordable and suggest you to go for the plan with the 'live backup feature'. BTW, we strongly suggest you to try to recall pages, themes, products when you install the app so you are sure it is working and you know what to do the 'D-day'. Better to be prepared than adding stress when your website is in trouble ;)
Great tips in here, thanks for sharing! We're so glad to hear that you're enjoying peace of mind with Rewind.
A very easy and friendly user interface. We have many interns and employees working on the website and it is reassuring to know that we have a backup in case they change critical settings or erase something. Since we have the app we are more keen to delegate and this freedom give ideas to our team to improve our website as they know there is a safety net (we told them what was not saved too ! :) Always keep in mind Shopify is easy to use, yes, but not magic and does included historic of versions ro backup feature ! Congrats to the dev, it is affordable and simple to use.
Very easy to setup and such a lifesaver. It is literally one click to setup and then the job is done automatically. We already needed to restore some of our products after an error during a massive CSV import/change. Price is really affordable. Love the piece of mind.
Free, quick and easy installation. No need to do anything, everything is automated. Recommended! 5 STARS!
Brittney Durston, a Customer Support Specialist, was quick to respond kindly to my request for a JSON export of my website.
I am new to shopify. I came from Wordpress/Woocommere and was looking for an all-in-one migration and back up-app like you have in Wordpress.
I tested this one but the backup did not contain all the settings I needed.
In the 7th day of my trial, there was suddenly the bill of 79 euros. Oops, I was planning to cancel, but not clear how to stop the subscription. I contacted shopify, but now by coincidence I was too late.
In fact I do not need the app for the upcoming month at all, because my shop is pending and not ready to go online yet.
I contacted Rewind, told them all of this and asked for a refund. Their response was, I was out of the trial period, so they can just charge me.
I think this was not really emphatic, rules are rules, but sometimes people are beginners and make mistakes. I answered them to reconsider, because I read previous reviews that they do sometimes refund if someone is not satisfied. I am still waiting for their answer. If things change I will update.
Straightforward integration and great support. I wanted to download a copy of my backup files and the support team helped me straight away.
Support is always quick to respond and very helpful!
Hice respaldo de mi página muy rápido y el soporte estuvo excelente. Muy buena atención por parte de Brittney Durston.
i uninstalled and im still being charged monthly
I’ve used this great product for many years and always impressed with excellent suppport team especially Brittney.
Responsive and helpful!
Rewind Backups is a fantastic app for Shopify stores. The peace of mind you get by having installed it definitely worth it.
I recently closed my shop and wanted an export of the data Rewind backup. Brittney at Rewind made the process effortless.
It is an important and useful app.
Really satisfied with this app. Been using it for 3 years for our small business. It backs up every single detail of the store that we didn't even think about. We get regular emails for back up summary which is really helpful.
Customer service is top notch. We recently needed some help with our data export and the support team was super friendly, helpful and understanding of our needs.
Totally recommend it.
We received fantastic support from Brittney, she found a great solution to the issue we needed to resolve and was very patient and helpful with a fair bit of back and forth to get everything sorted. Highly recommended!
Excellent company and product. I highly recommend them.
The Rewind Backups app is reliable, easy to use, and offers a clear overview of what's being backed up and when.
Great support. Very fast turnaround in handling my request. Brittney was very to work with and understood our needs. Thank you!
One of the worst backup app, Hard to navigate, to do everything you need to contact support, which is never available. They respond you in 2-3 days. Even to export your backup data you need to contact support, Highly disappointed.
Great customer support and onboarding, hopefully I will never need to restore anything but in case there are different levels and events.
With Rewind, we can feel safe that our store data is always being backed up. We back up our theme code with GitHub, but didn't have a way to back up our products, collections, etc. Rewind provides a hassle-free service that does exactly what we need!
The entire support team and app experience is first class, we trust Rewind with multiple stores and they've always had our back.
Rewind Backup has proven to be an essential tool for my Shopify store. What makes it great is the extraordinary customer service, specifically from Logan. He showed exceptional professionalism, in-depth product knowledge, and commitment to resolving my complex backup issues.
The app itself is excellent, but a special shoutout to Logan J. for his extraordinary service. Highly recommended!
Your app is asking for 500$ subscription with an automatic payment. Please stop automatic payments i don't wanna use your app anymore
Thank you for taking the time to leave a review. All of our plans come with a 7-day trial that can be cancelled at any time by removing the application from your store. It looks like your trial had ended, and that's why the charge has gone through. We have reached out to you to help get this charge refunded from your Shopify billing, and hope to hear from you to get this resolved soon! You can also email help@rewind.com at any time and one of our talented reps will get back to you as soon as possible.
I would recommend Rewind because it works great and very easy to use. But, not less importantly, I got excellent customer service from Shelby who as good as held my hand through some challenges I was facing and made sure I was getting the best service and value for money!
Excellent app for backing up our Shopify websites data that isn't done by Shopify! Easy to use, runs like clockwork, and has great support when, rarely, needed.
Highly recommended for anyone with a Shopify store who wants to ensure EVERYTHING is backed up!!
hi i didn't get my store rewind where i was I need help i was using the free trial to see how it works
We're sorry to hear that your restore did not work as anticipated! Our support team reached out, and it appears that there was some confusion around restore capabilities. It is not possible to restore from a backup that was never created. You can find our help doc that outlines how Rewind works, here: https://knowledge.rewind.com/s/article/how-does-rewind-work
Your first backup is your first point to restore back to. Please be assured that going forward, you'll be able to restore from any version that has since been backed up, and get things back up and running in no time!
We're always happy to help in any way we can, and encourage you to email help@rewind.com if you have any questions or issues.
Rewind is a life saver. Wish everyone not to have to use it anytime but once you have you are all set.
After investing 100s of hours into my shops it feels really good to have fresh backups of everything. Im vary happy with the Rewind app user friendly and nice UI and the excellent and prompt support I get.
Backups may not seem helpful at first glance, however it becomes your only savior when things have gone sideways. Just like insurance, it's not useful until you need to use it - and when you do, you'll be glad that you made the investment. This app is very easy to use - you practically don't have to do anything for it to help save your orders, customers, products, photos, and settings of your website. Their team is also very responsive and friendly - they provide actual customer service where you feel that they value your business.
Accidentally deleted our blog posts and was able to restore them! I contacted support and they helped me right away. The help and support is amazing and they even followed-up to make sure everything was good. Great and friendly customer service!!!
Excellent App for backups, I love it. Great support too! My site is SEO heavy and I know I'm safe with rewind from any errors or mistakes.
The support team is awesome, very patient back and forth with me being the weak link in the chain. The rewind backups product rocks!
The support team was great. They responded very quickly and gave me the information that I needed. I'm glad that I chose Rewind Backups for our store.
Amazing and fast customer support. Very easy to use interface. We are now doing changes on the live website without worrying because backups and change history is covered by Rewind. Highly rerecorded.
I totally depend on the rewind App. I think its the next best thing to apple pie! I had an issue today with me accidentally deleting some collections and Elizabeth from Support helped me to solve this issue! Thanks Rewind!
The app you hope you never have to use! Set up is seamless and you can access your regular backups whenever. As Kurt Elster would say, this is the first app you should ever install on your store.
Thanks for the kind words and we're glad to hear you've found Kurt – he's one of the best people in the Shopify ecosystem!
App used to work and it has stopped working. We are back and forth with customer service for the last 1 week and no luck. What is the point of paying an expensive fee and the dev team doesn't have a clue?
Hey there!
I've been following the progress on your current ticket and although we are working to resolve the issue - it seems like you might have meant to post this review for our sister app: Rewind Copy - not rewind Backups.
Rest assured we are in the process of working to uncover the issue with copying your blogs on that application and I want to assure you of our company guarantee that if we cannot resolve the problem for you (which is pretty rare) that we're happy to refund you in full for the inconvenience.
I want to thank you for your patience in this matter while we attempt to resolve the issue you're experiencing with Rewind Copy.
-Kaleigh de Palézieux
Head of Customer Support
App is decent. But the customer service is awesome!! They help you 24/7 and give you the best support possible! Especially Logan and Noah are doing a great job!
I was recomended this app and evernthough i havent had to use it yet. It is a must for all stores regardless of the business, you just never know when something could go wrong!
Well said - thank you!
So far, so good! I didn't find the plan I wanted right away, so I contacted support. The rep was very helpful and made my plan available right away with some excellent advice about our growing business and how the plans work. She also gave me a great tip about another of their apps I plan to get!
Happy to hear that our support team was able to help you out - we think we've got the best in the biz! Thanks for reaching out about a specific plan, Shopify doesn't always make it easy for us to present the right plans.
Glad I discovered this app before going live. Peace of mind now knowing any data loss due to human error or random acts are covered and reversible simply by using Rewind. I would recommend this to anyone running a business online as an insurance policy to save yourself hours of manual labor. The support team is very helpful too.
Congrats on setting your store live! Thanks for your review, we're proud to protect your business 🙌
I've been using Rewind since my store started and it's always proven reliable. Customer service is awesome - they helped resolve an issue that would have taken much more time otherwise. Thank you!
We're glad to hear it, our support team really is top-notch! Thank you for taking the time to write a review, it means a lot to us :)
I luckily haven't needed to use REWIND to restore my site and data but knowing that for $10 a month I'm covered, its great! The support team is helpful and available. This is the cheapest insurance I pay for. Thank you Rewind!
We've got your back! Thank you for your review :)
This app does not rollback the things it needs to roll back- we have tried to rollback 3 different times and it does not restore blogs correctly nor does it restore product quantity correctly. We are not waiting around to find out what else it does not restore correctly- we can restore our items better than this app. Additionally, we are not "discussing" this either as we cannot possibly be the first to complain about or have these issues.
My name is Maura and I work on the product team at Rewind. I am sad to read that you've had a negative experience with our app. I can assure you that we help many merchants recover lost data daily and we boast a high rate of successful restores. In the event that restore results are not optimal, we work 1:1 with the merchant to get them back on their feet.
Oftentimes, a "correct" restore is different between stores. For example, some merchants want Rewind to restore product quantity, while others prefer we don't. We're actively working on making our app more adaptable to varied restore expectations, and I would personally welcome the opportunity to learn about your restore expectations.
We have recently being having some bugs with our theme file and this app has enabled us to edit everything with the reassurence that a restore is only a click away.
We've always got your back! 🙌
Easy to use and backs up all the store data. Provide peace of mind just in case the site goes down and we need to recover quickly.
Glad to hear that Rewind had given you peace of mind 🇨🇦
Really useful, and great peace of mind. the support is excellent, they got us out a pickle when we were setting up our store. install it straight away. hopefully you won't need it but if you do you'll be glad you did!
Happy to hear that we were able to help you out!
Fantastic support from Logan, got us back up and running in no time after having lost some products in a CSV update. Thank you!
Sorry to hear about your CSV troubles, that comes up quite often. Glad you've found Rewind!
Multiple times now my Shopify store has had the strangest problems. Recently all the products in the store had their second product image disappear. Ive got more than 2000 products so scrambling to find the images and re-upload would have been hell. For some odd reason the other day I looked up this app and downloaded it. Used it twice ever since and its been nothing less than a godsend. Backups aren't a joke. This app takes it seriously. Highly recommended.
"Backups aren't a joke." – you're speaking our language!
I installed this app a few days ago and it is such an excellent app.I had lost some products o my store and could restore them all with a click of a button.
There are plenty of reasons to like this app. 1. Backing up is a seamless and easy experience.
2. Having your store properly backed up grants a sense of security and puts your mind at ease when making edits or changes.
3. Customer service is very helpful and polite in their service.