Reviews (1,031)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust backup capabilities, emphasizing its automatic feature that secures critical data like products, themes, and customer information. They appreciate the quick restoration options that minimize downtime, enhancing business continuity. The app is noted for its user-friendly operation and seamless background functionality, allowing merchants to focus on core activities. Support is frequently praised for responsiveness and effectiveness, often providing help outside standard business hours. Merchants view it as a worthwhile investment for risk mitigation and peace of mind.

July 26, 2017

One click for peace of mind - it couldn't be simpler + it works!

Winerax
New Zealand
20 days using the app
October 24, 2018

I was looking for an app to provide a backup of my store and Rewind offered everything we needed in a very easy way to install and utilize. The customer service is excellent and really quick to reply to any questions.

POWERELLA
United States
20 days using the app
August 20, 2018

Terrific app to provide peace-of-mind. I love the fact that Rewind is always on duty, if something should ever happen to our website content. Highly recommended for all Shopify clients!

Thelifetree
United States
20 days using the app
March 15, 2017

There is a competitor (I forget the name) that looks almost the same feature for feature. I tried them first only because they offer one extra feature: backup to Google Drive.

However, their system didn't work at all. It just simply never successfully completed a backup.

So I switched to Rewind and it is pretty amazing. Everything just works, but I got a few things I didn't expect. Like you get a weekly report of how many changes you made on your site.

And it's super easy to navigate and find old versions. I haven't had to restore anything yet, but it looks like it would be easy. And Mike from Rewind tells me they have saving to Google Drive on their roadmap for 2017.

I wish the $5/month plan were a little more generous because we're just over the limit, but all in all, it's a great app and there was clearly a lot of work that went into this, so they deserve their paycheck!

Trail Designs
United States
20 days using the app
August 9, 2017

Installation was easy and I appreciate not having to worry about backing up our 2,000+ products. Worth every $.

New Earth Gifts And Beads
United States
20 days using the app
February 3, 2017

So far so good. Nice to know our site is backed up completely.

Hptautosport
United States
20 days using the app
Edited December 20, 2017

Fortunately I haven't had to use the "rewind" feature yet but the install was smooth and effortless. The app UI is simple and intuitive. With no access to FTP or databases with Shopify this backup app is crucial if you want to sleep sound at night. It's the best reviewed backup app on the app store so the obvious choice. Along with keeping your data safe it's nice to know since you don't have much of a test development choice for Shopify, that you can easily reverse changes you've made to your shop if they just didn't work out, especially if you're modifying your theme.

Smpeyton
United States
20 days using the app
May 18, 2021

Great support. They were understanding and kind. Very nice UI and design. Good functions. Recommended.

dishbee
Germany
19 days using the app
Rewind replied May 19, 2021

Thank you!

August 15, 2017

nice idea for backups but totally flawed in the fact that you cant download an offline copy of the backup.

Anyone know whos has dealt with sensitive data over time that leaving your data and backups down to a system out of your hands is basic bad practice.

Also the app is expensive at $5 every month, thats $60 per year or $300 over 5 years - a hell of alot more than very high quality software which is a time purchase. I do not agree with the ongoing payment system these apps suck you into - over time they end up costing a ridiculous amount of money for what you get.

If offline backups were available and the app was a one time payment , would prob get 5 stars, until then its 2 stars.

Cheap Snow Gear
United Kingdom
19 days using the app
Rewind replied July 29, 2019

We do allow customers to download offline copies of their backups. Contact us at help@rewind.io and request an export of your data - we're happy to provide that to paying customers who have been with us for 6 months or more.

July 10, 2018

Excellent app. It gave me peace of mind with, literally, just one click. It doesn't get easier than that. I didn't have to use the "restore" up to now and I hope I never will have to. But, just the thought that this app has my back, is priceless!!!

Coloraddicted Com
Greece
19 days using the app