Reviews (1,028)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its reliable data backup capabilities, which secure critical store data like products, themes, and collections, and offer easy restoration to minimize downtime and revenue loss. Its user-friendly interface and seamless Shopify integration make it accessible for non-technical users. Features like staging and monitoring provide enhanced control over data. The customer support is noted for its responsiveness, with fast service available even on weekends, and positive interactions with team members enhancing the support experience. Regular updates and proactive communication from the team also boost merchant satisfaction.

December 24, 2018

I lost all data Thursday on my website by installing a bad CSV file. I was not warned by Shopify.

The only save was my ink frog link to eBay. I was able to repair images and SKUs but not inventory.

I spent 3 days 17 hours per day with the first 2 days only 1 hour sleep. Now I am doing a long overdue complete inventory because of all the errors. I wouldn't wish this on my worst enemy. But I came out stronger as a result and want to keep it. I will be closing ink frog at some point. Glad I found this app. I noticed you even tell me how many products I have. That simple information was not even accessible on Shopify. Well worth $15 for peace of mind.

Just today I thought I lost a product because I deleted it, but found it again on Rewind and restored it. Although it was not restored in the order I had listed it as a product I am still good with not having to re do it. I thought I would never have to use this feature...guess what...just did!!

Kudos

Debra

Debraspassionboutique.com

Debra's Passion Boutique
United States
8 days using the app
March 17, 2020

The only time I need to use the Rewind app was when my menus reverted to an old version. I did not change the menus, and the last change was the Rewind app making an new menu backup page. The rewind app was unable to restore the old menus. Support was unable to assist and decided to blame everyone else. So the app has been useless to me when finally needed.

Dictation Solutions Australia
Australia
7 months using the app
Rewind replied March 18, 2020

Hi there,

We’re sorry to hear about the issue you experienced with your navigation menu! We recognize that losing any information can be a painful experience, and that’s why we’re here to help. While we wish we could provide backup and restoration support for every type of information stored on a Shopify store, unfortunately our access is limited in a few areas, including Navigation Menus.

Despite this, we do try and overcome the lack of access by using a different method of capturing the information stored in your navigation menu, and then we store that securely in your backups. While we recognize this method cannot support automatic restoration, like we can with products, we still do have access to this information and have worked with many merchants in the past to help them manually restore this. If you’re interested in receiving help to restore this, please feel free to reply to our support team’s message so we can assist.

April 16, 2017

We are still in the early stages of us this app, thus far it is working correctly.

Sdgpos2015
United States
7 months using the app
March 19, 2017

Hard to say if the app is amazing or not, until you have to use the backup to restore your data. Thankfully we haven't. I do feel more secure knowing there is a backup though. It took easily 100 hours to input the data into our store, and the thought of losing it is scary.

So, how do you review an app that you think is working, but won't know until you need it?

Thaiamuletsales
Thailand
7 months using the app
September 20, 2017

the report is good, the backup is good.

The One Fusion
United Arab Emirates
7 months using the app
October 9, 2018

Very happy with Rewind. It was easy to set up and the reports I have had so far are very clear and easy to understand. I appreciate the fact that it is free for a new, small business like mine just starting out. Thanks Rewind!

KitMaii
Australia
7 days using the app
August 31, 2018

Easy to install and good value. Regular reporting on what has been backed up. It is an essential app which can be easily overlooked until its too late.
My advice to anyone setting up or who has set up their store - get this app as soon as possible to protect your files and all the time you have invested in your Shopify store both now and for the future..

Deals King Australia
Australia
7 days using the app
January 28, 2018

Great app. Does exactly what it says and is pretty easy and straightforward. Messed up a mass import and was easily able to recover all my products prior to import. Saved me from hours of rework and an angry business partner.

Nica Life
United States
7 days using the app
August 2, 2018

We haven't had to restore from a backup yet, but from what we've seen it looks to have backed up everything we could possibly need! The pricing is also very reasonable for what you get. We lost our entire WordPress website and all data before moving to Shopify, so it's incredibly reassuring that something like Rewind exists.

Sokoandco
Australia
7 days using the app
June 5, 2021

This app does not rollback the things it needs to roll back- we have tried to rollback 3 different times and it does not restore blogs correctly nor does it restore product quantity correctly. We are not waiting around to find out what else it does not restore correctly- we can restore our items better than this app. Additionally, we are not "discussing" this either as we cannot possibly be the first to complain about or have these issues.

B.A. Toys
United States
7 months using the app
Rewind replied June 7, 2021

My name is Maura and I work on the product team at Rewind. I am sad to read that you've had a negative experience with our app. I can assure you that we help many merchants recover lost data daily and we boast a high rate of successful restores. In the event that restore results are not optimal, we work 1:1 with the merchant to get them back on their feet.

Oftentimes, a "correct" restore is different between stores. For example, some merchants want Rewind to restore product quantity, while others prefer we don't. We're actively working on making our app more adaptable to varied restore expectations, and I would personally welcome the opportunity to learn about your restore expectations.