Reviews (1,028)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its reliable data backup capabilities, which secure critical store data like products, themes, and collections, and offer easy restoration to minimize downtime and revenue loss. Its user-friendly interface and seamless Shopify integration make it accessible for non-technical users. Features like staging and monitoring provide enhanced control over data. The customer support is noted for its responsiveness, with fast service available even on weekends, and positive interactions with team members enhancing the support experience. Regular updates and proactive communication from the team also boost merchant satisfaction.

November 25, 2016

Good app to have piece of mind for your Shopify store. A safety net for any possible issues that may occur.

Milanfineart
United States
5 months using the app
August 29, 2023

Great app with great support. Requested to bundle up the plan since we have multiple stores, and they did not hesitate at all. Keep it up!

myFirst Thai
Thailand
5 days using the app
Edited December 17, 2018

I don't have very many products and signed up for the free plan. I don't know how it's possible that they are now charging me $ 8-month fee as saying I have 5000+ records when I don't even have a hundred products. Slimy, sneaky people. Distrust very much! Oh, and they have a no refund policy!

Something to Cherish®
United States
5 months using the app
Rewind replied July 29, 2019

Thanks for choosing Rewind to backup your store. We have a very flexible refund policy that will refund any charges to customers who aren't happy with our service.

In your case, you were being billed for the total number of items in your backup, not just the number of products. This would have been explained when you subscribed to Rewind.

We'd be happy to refund you the $8 fee - simply contact us at help@rewind.io or 1-855-5-REWIND and we'll refund you the full amount.

August 16, 2017

Must to have!! Great App!! Don't miss anything

https://sexyrealsexdolls.com

Sexyrealsexdolls
United States
5 days using the app
September 24, 2018

Does what is says on the tin. I am very happy with this app so far. Easy installation and setup. I hope to never have to use it but knowing I have it gives me a lot of peace of mind.

You Biscuit (Pty) Ltd t/a Nifty Gifts
South Africa
4 days using the app
May 7, 2021

Easy to use, easy to install, personal care and support already after only being a Customer for 3 days. Makes me worry a lot less knowing i have this service ! Thank you Aditya Shah for answering all of my questions and helping me to understand how the back up works and restore's

WearMyWardrobeOut
United Kingdom
4 days using the app
Rewind replied May 19, 2021

Aditya is an All-Star, thanks for giving him a shout-out! We are very proud of our support and success teams :)

March 1, 2020

I used this app only once recently. It was useful to find and publish an older version of one of my items. However, the Meta title hasn't been changed so I had to amend it manually. It was ok because I had only 1 item to change. But if I had 100 items, It would be a nightmare.

Natural Tendance
France
3 months using the app
August 21, 2019

They charged me without asking me.I dont recommended!!!! this is not honest.I'm very angry!!!!!!!!!!

Vintagepillowsstore
Türkiye
2 months using the app
Rewind replied August 21, 2019

Hi there,

As we bill through Shopify, we must receive your approval prior to being able to charge you. We can see that you selected and approved the charge for your plan on June 11th, 2019 at 2:49AM EST. Regardless, if you feel you may have selected the wrong plan or weren't happy with the product, we will gladly refund you. Please contact our help team at help@rewind.io to arrange for your refund.

December 19, 2022

hi i didn't get my store rewind where i was I need help i was using the free trial to see how it works

itsnotpsychoitsbipolar
United States
2 months using the app
Rewind replied January 10, 2023

We're sorry to hear that your restore did not work as anticipated! Our support team reached out, and it appears that there was some confusion around restore capabilities. It is not possible to restore from a backup that was never created. You can find our help doc that outlines how Rewind works, here: https://knowledge.rewind.com/s/article/how-does-rewind-work

Your first backup is your first point to restore back to. Please be assured that going forward, you'll be able to restore from any version that has since been backed up, and get things back up and running in no time!

We're always happy to help in any way we can, and encourage you to email help@rewind.com if you have any questions or issues.

September 28, 2022

After investing 100s of hours into my shops it feels really good to have fresh backups of everything. Im vary happy with the Rewind app user friendly and nice UI and the excellent and prompt support I get.

Retroblick
Sweden
2 days using the app