Reviews (1,029)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its comprehensive data protection, automatically backing up crucial store data like products and themes. They appreciate the ability to restore specific items or entire store versions, and the convenience of receiving backup summaries via email. The app is noted for its seamless integration, user-friendly interface, and reliable performance. Customer support is also a highlight, with responsive and helpful service available even on weekends, enhancing merchant trust and satisfaction. Merchants frequently describe the app as a "lifesaver," essential for securing data with an easily restorable backup solution. Positive experiences with the support team, including notable mentions of individuals, further underscore the app's value.

May 29, 2023

Great customer service. Was having some trouble getting going with the service because my migration made their system believe my store was doing more orders than actual. Brittney got me squared away --all on a Sunday. Thanks so much.

Broadway Limited Imports
United States
1 day using the app
May 28, 2021

Thank you infinitly! I'm so grateful for taking your time for explaining to me how this application works!

Boutique Leelooart
Canada
1 day using the app
Rewind replied May 28, 2021

No problem, thank you for your review :)

August 12, 2016

Excellent app! Very good support. I particularly like how individual products can be restored if needed. Also, everything is broken down into modules (such as themes, etc) which make restores very fast. Overall, this is THE go-to app for our backup solution. It is absolutely first class!

Icommercenew
United States
1 day using the app
May 12, 2018

The suport is pretty good and fast. But at $60 per year (or $300 over 5 years) its quite an expensive solution. (especially when you can do this basically for free on any wordpress site). But will keep it for now.... start running multiple sites and your bill is quite huge.

Should be priced MUCH better, otherwise cant complain about the app.

Rugged Motorbike Jeans
United Kingdom
About 1 month using the app
October 16, 2017

Back up was seemless and simple !

I have not done a rewind yet.

Love the easy to see console so I can rewind the different parts that I choose. That is really powerful feature !

Also I have asked some questions and their support are right back to me, really impressed so far.

Bespoke Gates And Railings
United Kingdom
1 day using the app
Edited January 27, 2019

Like this Rewind Backups which gives me a hassle-free auto daily back-up of my on-line store without fail. Back up my store is always my top priority !

Mageline World
Malaysia
About 1 month using the app
August 2, 2017

It's difficult to leave a review until I've had a need to restore from backup, but I am very pleased with the user experience so far so consider my review for that. Coming from a previous Magento site, the thought of not being able to backup on Shopify was too much - I've seen firsthand the things that can go wrong, especially when adding apps and editing the source code.

While I do think this should be a feature built into Shopify and not something we should have to pay extra for, the app does a good job of showing me what's backed up and when and stays out of the way otherwise. The peace of mind alone is worth the small monthly fee - though if it was any more expensive I'd have reservations.

Back to changing the world, one hammock at a time!

https://www.treklightgear.com

Trek Light Gear
United States
30 days using the app
June 17, 2021

This app is very important. I recommend it to everybody, who has a Shopify store. App very simple and easy to use.

TEDMAR
Poland
1 day using the app
Rewind replied June 23, 2021

Thank you for your review + recommendation! Be sure to check out our referral program – you can benefit from sharing Rewind within your network :)

July 13, 2020

Really impressed with the product — but also the support! The CEO Mike answered my email, and follow-up support by Annie helped me glide through setup with a customised plan.

So impressed I almost fell over.

Thanks team!

Família de Trigo
Brazil
1 day using the app
Rewind replied July 22, 2020

😅 this review made our day!

November 22, 2018

A few small bugs (like estimated total count before you decide on a plan), however setup and backup works great and very easy to setup. Highly recommend. I appreciate the free plan to save a couple dollars while getting the store off the ground. Every bit helps. I'm sure to keep this app! The chat support person was amazing. A must have app for any shopify store.

Canada Baking Supplies
Canada
About 24 hours using the app