Rewind Backups

We had cause to need a recovery but had never used Rewind before. They responded to our request within about an hour.

Fortunately, we resolved the issue internally and didn't need to recover in the end but they (Bianca) followed up on this with a lovely email. This has given us a very good impression of Rewind so far.

The team are fantastic - they've been so responsive and helpful in helping us get going with over 20+ stores! The piece of mind knowing they're backing up is amazing; with so many products, orders, content - and a large team engaging in the site management - it's great to know the backups will be there should we ever need them.

We’re currently preparing for a system transition as we update our Shopify site, and Brittney Durston from Rewind has been an absolute standout throughout this process.

From the start, Brittney provided thoughtful, detailed guidance that helped us understand what to expect and how to prepare effectively. She offered clear advice on best practices and troubleshooting strategies to help us avoid potential issues before they arise. Her proactive approach and depth of knowledge have given us real peace of mind as we move into this next phase.

Even though we're still in the preparation stage, Brittney’s support has already made a significant impact. She’s professional, responsive, and truly invested in helping her clients succeed. We’re grateful for her partnership and highly recommend her and the Rewind team!

Installed 3 years ago as a way to make sure I sleep at night but never had a need for it, and personally was slightly questioning the monthly cost. Yesterday we had an issue with an app uninstalling badly from our store resulting in us losing some functionality. An initial restore got most things sorted, reached out to the team and within 2 hours a full restore of other parts was done by the team and everything is up and running again.

After doing a backup, certain in-text images did not get restored. Contacted support, although they were nice, could not fix the issue and said that Rewind Backups does not include these images. I had to manually fix many, many product pages and put these images back.

Then, a few weeks later these images were again removed, without doing a backup. Again, this is costing us many hours of manual work to restore these images.

We had a paid subscription and expected better performance.

If you are looking for an app that restores ALL aspects of your site, including all images, then don't use this app.

We are very pleased with the level of care we received from the app regarding the restoration of our product metafields. Stephan and Ahmad are a credit to your company and were very quick to reply to all questions and queries which put our mind at rest.

Will definitely be recommending this app to other developers and stores we work closely with.

The support team is incredibly kind and responsive, always ready to help. The app is easy to use and extremely valuable, especially when mistakes happen while uploading products or making changes to the store. A real lifesaver for anyone managing a Shopify store!

App did not backup and restore Variant data and metafields. The AI Chat and help files inform of API limitations, but other Apps can do it. Look elsewhere and save yourself the pain of data loss.

Great app and even better support! I had a problem with the restore process and got a fast response from Brittney! All is well.

We just integrated with the Rewind app and have already had a chance to use it! The customer support team is incredibly kind and responsive. The tool is set up well and easy to use. We're grateful to have this added layer of support and security!