Reviews (118)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its efficiency in applying bulk discounts and editing product prices swiftly. It's recognized for features like adding free shipping, displaying sale differences with a countdown, and reverting prices post-sale. Merchants can set up scheduled discounts quickly and alter discount rules with a single click. The app also supports flash sales and doesn't require coding modifications, making it a time-saving tool.
Refine
-
By rating
It does NOT work. After 6 hours only a few pieces had discounts. And then I did a Force Rollback and NOTHING!
Shit app, don't respond. Have an open issue for 6 months now. Even the discounts don't work any more. Worst team ever. Don't use it.
I used this app a few times. The first time it messed up all the prices, then the fixed up. I decided to use it again and it messed up again all my prices. I contacted them but no response and now I will need to manually change all prices! Do not install it, find a better app.
Thanks for the review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
UPDATE OF THIS APP:
Our store was being off 3 days during the Boxing days due to the issue related to this app. Their support is too slow. They said "we have been working all night to fix it up" and once you ask them for help you get your answer the 2.nd day. If they caused this issue and we have lost thousands of dollars they should take this case as the highest priority but guess what? They took a day off. When you ask them how they manage refund for what they did then they say "we talk about later". What the hell is this? Trying to avoid their responsibility? The funny part is they said "we have fixed it" and then we found out that 50% of our products had an incorrect product price. So another day our store offline. We don't even lose money but also our loyal customers as they said they will never purchase with us again!!!!!!!!!
I 100% RECOMMEND DON'T USE THIS APP AND NOT EVEN THIS COMPANY EITHER. NEVER WORKED PROPERLY.
-------------------------------------------------------------------------------------------------------
Beware for this app. We have been using it for a year and we hoped that it helps us with changing the price of the product in bulk. HAS NEVER RUN CORRECTLY. We gave them a chance to fix it, and every time we used it, it only messed up our theme and product pricing. We ran a campaign for sales (21% discount) and guess what happened? It ran 4 times for the same discount for the whole store, which means that if the price of the product was $ 60, then their campaign reduced the price by 4 x 21%. All our products, therefore, fell by 84%. Their application was also faulty at the moment and we didn't have a chance to stop it or at least suspend it. I had to manually set a password and freeze the store, otherwise, we could lose thousands of dollars. This happened 3 times in a few months. And reach out their support is another story. Takes weeeeeeks. I just hope they will provide some refund for what they caused. ------------------------------------------------------------------------------------------------------
See the other review from E.Leigh's. They had the same issue as us. I really want the refund for what they caused. DON'T USE IT!!!!!!!!!!!!!!!!!!!!!!!!..............
I kept getting an error on the back-end, I couldn't even access the dashboard to change or view anything. I was stuck with over 100+ products on sale！！！！ totally a trash!!
We sincerely apologize for the inconvenience this has caused and we appreciate your understanding in the matter. We know that this issue has prevented you from achieving your goal, and that we have fallen short of your expectations.
I have relayed this feedback to the rest of my team and can assure you that this mistake won't happen in the future. The issue with the server (the cause of your problem) is fixed. That said, if there's anything else that I can help you with at the moment, please feel welcome to reach out and I would be more than happy to help.
Terrible, the second time had to edit my own 1600 SKU manually. This App basically cost me a lot of my business. It's not working properly at all. Do not install it if you want a headache. Tried once to contact them instead of looking into the problem saying which product is it, I mean almost my whole page I said, never really help also. They should pay me for the damages done.
Please accept our sincere apologies for the inconvenience. By asking the product example we would like to track all the price operations that are made and reversed them if needed. At the same time, it speeds up the process as our team will know where to start looking. We are so sorry for confusing you.
It double and triple discounted items without our consent. We've lost over $20K because of this app.
Please accept our sincere apologies for this unpleasant situation. We highly appreciate you reinstalled the app and giving us a chance to fix it. The issue was fixed, and the same situation shouldn't be repeated.
TenGrowth team apologies for the inconvenience.
The description of the Price Plan is very vague. The app didn't provide complete information at the time of installation. As per the Free plan, I can list 10 products for free. I had listed 8 products but they still charged me for the Basic plan. As I had to change one product in the listing, as per the instructions I deactivated the campaign and changed the product and activated again. Only upon contacting them they are providing an explanation that in this case the app considers 8x2=16 products listed. This is no where explained in their instructions or FAQs. Their customer service is also very very slow. AVOID THIS APP.
Update: Even after disabling all the campaigns and not using the app, they have still charged me for the 2nd month. I am already disputing the first charge and they are very slow in replying. It has been over a week since I have written to them but still no reply.
Dear Desicue,
We apologize for any confusion regarding the Price Plan. Our app takes into account any changes made to the price of a product, regardless of whether the change is an increase or a decrease. This means that if there are changes made to the product listing, such as in your case, the app takes this into account and the pricing may reflect this change. This information is provided on the app page and during installation.
We strive to provide the best customer service and respond to all support requests as quickly as possible. If you are still waiting for a response from us, please reach out to our support team again and we will assist you further.
Regarding the billing, the app was not deleted and the subscription was not canceled, so it was billed automatically. We will be happy to assist with any billing concerns and ensure that your account is up to date.
Thank you for bringing this to our attention.
Best regards,
TenGrowth Team
Dont use this app, this app has messed up my shop completely, I have done everything to remove this app as suggested by them, yet I still have a sales widget on my product pages. Customer service non existent when I finally heard back they blame my theme. My theme was an expensive theme very well known, i trust them more than some lousy app on here! Also my theme provider said it was the apps fault that they have the coding which I assumed too with my basic knowledge!
Dear Sisi And Seb,
We apologize for any issues you have encountered with our app. It's important to note that our app operates independently and does not interact with the store theme in any way. Our primary function is to make mass changes to prices in the database according to a set schedule. The sales widget, while a secondary feature, is added without making any changes to the store theme. We understand the importance of having a seamless experience and would like to help resolve any issues you may be facing. Please reach out to our support team so we can assist you further.
Best regards,
TenGrowth Team
Update 2 (1/19/22) We received an email explaining that the pricing is not based on unique products, but actually based on # of price changes. In our case, for 51 products, changing the price 2 times equates to 102 which bumps us to the next tier. Okay, fine then why were we charged 14.95 again the next month when I didn't adjust pricing? Nonsense. Update 1 (1/19/22) After posting the negative review we were immediately refunded with the reason of "The delay you are unsatisfied about appeared because Shopify writes off money from the store once a month, so we do not see a real write-off in our admin panel immediately." Completely ignoring the initial issue of the incorrect payment amount. [We only have 51 unique products so there's no way for us to even reach the next pricing tier.] According to our January Billing Cycle, we were once again charged for the 14.95(it was also refunded) even though, once again, we only have 51 unique products. Original Review: I need to specify that the app does work. However, the app charged me more for a higher plan even though we never met that plan's usage level. We contacted support and they said they would look into it, but they just left me hanging.