Reviews (12)
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Great app and beyond exceptional customer service. I get immediate and INTELLIGENT responses to any support request. Thanks Beacon (and Jason!) you are protecting our store. It's much appreciated.
Thank you so much for taking important time out of your day to leave a review on our app! We're always happy to provide all the support you need now and well into the future! Thank you again for your support! It really means a lot to us to continue to build and develop Beacon to be the best at handling any fraud issues that arises.
Fantastic app. We've been using Beacon Fraud Protection over a year and it helped our online shop from fraud orders. Support is very responsive and understand our enquires. Highly recommended!
Neo, thank you very much for your support and kind words! We are happy to hear you are enjoying the new updates to Beacon for detecting and stopping fraud for your business. Your time and business is important to us so providing all the support you need quickly via 1-1 video call meeting, email, or chat is vital to the success of our partnership. Feel free to reach out to us anytime!
We are extremely happy with Beacon and all of the support we have received. We highly recommend it based on not only value but the quality of the people behind it.
We really appreciate your honest review and it's wonderful knowing that Beacon fraud protection app is supporting and protecting your business's finances. We deeply care for customer like you and we will continue to support you for any fraud related issue you are having.
Wow, that's awesome.
Hi Gucut! We are trying to contact you again. You can email us directly at app-support@lizuna.com or you can click on "Get support" within the Shopify app page ! How can we help you?
We've been using this app for years now. It helped us detect early fraud, save money from chargebacks, and allowed us to verify customers seamlessly. Highly recommended!
Beacon has been a great help to our store in cancelling fraudulent transactions. They're very attentive and very responsive to us whenever we send them a message. They keep us updated with the new features and they never fail to address our concerns. Kudos to Jason and the team!
Thank you for leaving a review! We're happy to know our app has been aiding in fraud detection and prevention for your company. We care for your business and our success is only determined by clients that find value in our app. We're glad for the partnership!
Jason
Perfect for what we need, and the team has helped tremendously with customizing aspects and explaining things thoroughly. I am very happy with the app & support.
Thank you very much for taking some time to leave a review! We're always happy to adjust Beacon's Shopify fraud protection system to fit your business requirements! Your feedback will allow us to continue to add more functions and features to Beacon to better the detection of bad-actors that abuse Shopify's checkout!
-Lizuna
Awesome app! We've had quite a bit of fraud over the years due to the type of products we sell and have used various apps but this is by far the best we've used! It gives you so much control over so many variables to accept orders or not. Even better is the customer service, they'll help you get things set up and customized for your store. Also so far it seems like they're actively working on new features in the background.
Really appreciate the feedback, Dee! We're happy to hear that Beacon has added valuable protection to help you prevent fraud orders. Your support means that we will continue to develop Beacon into the most customizable fraud prevention platform for Shopify businesses.
Jason
Provided you get the settings correct for your needs then this is a really great app. The developers are super helpful and will work with you to get your settings right. They are very responsive and quickly fix any issues that arise. Those who have left negative reviews were probably running with the default settings. If you do not configure the settings you actually need then you cannot blame the app for working in a way you might not have expected. So, please ensure you configure it appropriately from the offset and reach out to the developers if there is anything you don't understand. We are very pleased with this app - we have not been running it for long and it has already helped us to prevent a fraudulent transaction.
Thank you so much for the review, Sally! We're always happy to help you get the fraud detection system working the way your business runs. We're here to help your business grow and we're looking forward to working together!
-Jason
We started using Beacon to help us police promo code abusers. We were seeing that people kept taking intro deals using new email addresses to continually purchase first-time starter packs. For this problem in particular it took a little time for Beacon to get enough data into their system, but it's really working well now. The most important thing I would highlight is that they are very receptive to feedback finetuning their app to help you get what you need.
Thank you so much for taking the time to review our app! We're happy to know that Bacon has become an integral part of the order processing to help you detect for any suspicious activities for promotional abuse fraud. We look forward to working with you to further improve Beacon's functionality and add more tailored customizations and automations.
Jason