Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable, user-friendly drag-and-drop editor and extensive library of templates and elements. It supports multiple languages and is mobile-responsive, enhancing the user experience and reach. Many reported improved SEO rankings and increased sales. It integrates with popular apps and offers responsive 24/7 customer support. It has a free plan with additional features available at affordable prices, making it suitable for both beginners and advanced merchants.

April 17, 2023

Developers published updates to our theme (bug fixes).. this caused the Beae app to completely pull all pages created. The Beae developers suggested creating all new pages as a fix. This is a nightmare for stores that create and manage many pages. These pages were apart of active campaigns. I am afraid that whenever your theme pushes updates like additions and bug fixes you will have an issue with your pages. For many shopify themes, that is frequent. Beware.

Tian Zevon
United States
8 months using the app
Beae.com replied April 18, 2023

Hi Jennifer,

It's Dominique from Beae support team lead. First of all, I'm sorry for what you've been through. I checked on the case carefully and I believe there was a missing step here in the bridge of updating theme not in the usual way. I sent you the email to completely support you so please check it.
I'm looking forward to your response to keep the support flow.

Best regards,
Dominique - Customer Success Manager

August 2, 2023

Very limited settings. Can't add "close window" as an action for a button. Limited options for the trigger. Limited options for how often the window will appear. Adds code to site that requires collaborator access to remove. Patronizing tech support.

Fitness Exchange
United States
5 days using the app
Beae.com replied August 4, 2023

Hi there,

It’s Anthony, the manager of technology expert team. Hope you are going well!

First of all I feel so sorry when you have not really good experience while using the app. Secondly, i would like to show you some information, hope you understand.

About the feature of Pop-up close button, in development process we had a lot of idea but finally to make the editor look scientific, from that it’s easy for no-code customers to use the app, we have filtered functions that customers use the most to show.

For customers that need support in high level, we have the development team behind customer service always willing to help. It has been proven through customer’s sharing.

Our support team is available 24/7 to help you out. We sent you the collaboration request to support to ensure the best support, in a way that seems to make you unsatisfied.

Once again, we always feel sorry for any unhappiness that customers go through and always be there to support!

BR
Anthony