Reviews (463)

Overall rating
4.6
Counts per rating level
  • 84% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its high-quality products and extensive selection, enhancing customer satisfaction and diversifying store offerings. It features a user-friendly interface that simplifies order management and product navigation. Exceptional customer support, notably from representatives like Leo and Emma, is highlighted as responsive and helpful. The app's seamless integration with other platforms, real-time inventory updates, and automated order processing streamline the dropshipping process. Merchants also value the transparent pricing structure for maintaining good profit margins and reliable shipping with effective tracking for timely deliveries. Additional features like powerful search engines and easy product import are praised for improving dropshipping operations. New merchants benefit from educational resources and support, aiding in effective business setup and growth.

May 23, 2024

Je n'ai pas pu la tester complètement mais pour ce qui est d'aider les professionnel pour débuter sur la plateforme c'est plutôt bien fait.

World Of Toys
France
4 months using the app
April 8, 2024

gostando por enquanto

DryHouse
Brazil
About 2 months using the app
December 8, 2023

Muito bom!

Minha loja
Brazil
About 3 hours using the app
February 27, 2024

Aplicativo bem informativo

PureBrush
Brazil
2 months using the app
Edited March 18, 2024

Even though we are new to the app, the features have great promise especially with staying up to date with the latest trends sourcing for out of stock products. We may add further reviews when we test the waters over time. Keep up the good work ****************************
*Update (29/12/2020) We are on a paid pro plan and from the many months we've been with Topdser there has been good and bad. Unfortunately there has been more of the bad experience being received, such as having to wait 7-14 days for our sourced items to be shipped to our customers and that's not even including the shipping times. There have also been quite a few mix ups by the Topdser staff causing the wrong items being sourced at times. Given the long waiting times and stressed caused, we hardly received any empathy from the 'Agent' named Emily from Topdser. On the other hand our agent named Jade is quite polite and usually quick to reply to assist us but it doesn't help when issues start to arise when the Topdser team give excuses that differ to what you're told by another agent.
In addition, the Sourcing feature has been disabled for the past 3+ weeks even for merchants on a paid plan which is just bad service. We recently inquired when the Source feature would be re-enabled and the response we received from Emily was: "Sorry we haven't plan to enable the sourcing feature to all merchants yet. if it's re-open, we will inform you". Why is there an "IF" especially when merchants are paying a lot of money for their promised features.
Overall Topdser does have promise in redeeming their status to be a 'Top' sourcing provider but they need to clean up their act and start listening to merchants' needs. (we may provide further updates with our review down the tack if Topdser's service steers in a positive direction)
****Update (19/03/2024) Emma from BestDealer (formerly known as Topdser) have come a long way in being more transparent and quicker turnaround times in getting back to you in regards to sourcing and so on. Emma has also been a gem in helping us fulfil an urgent order that we had run out of stock on. She was very helpful throughout the process.

WickyDeez
United States
Almost 4 years using the app
Bestdealer replied May 13, 2022

Hi WickyDeez,

Thank you so much for your review. We're so honored to be part of your dropshipping journey. Sorry for the bad experience, we have accelerated our sourcing time now, there are many unavoidable problem during purchasing such as COVID-19, and that majorly contributed to the delay. Emily handles our after-sale queries based on our policy, please kindly understand this.

Our sourcing feature is re-opened now, if you still have any sourcing requests, please feel free to contact us, we will do our best to help you with your business.

Thanks for all the precious suggestion, we will definitely take them into consideration.

Edited July 7, 2020

Seamlessly nice app with shorter fulfilment days. I have deleted Oberlo since installing this app because they are miles apart. After experiencing the entire order process with no complaints from customer, i feel i should come back to add a seal of approval. It is unfortunate there is no rating above 5, i would have gladly done that.

PoacherOnline
Canada
Over 3 years using the app
Bestdealer replied May 20, 2020

Hi PoacherOnline,

Thank you so much for this outstanding 5-star review. We're so honored we can be a part of your dropshipping journey. Any questions please feel free to contact us.

Thanks,
Team Topdser!

Edited June 24, 2020

Topdser makes it easy for shop owners to have multiple accounts I can contact the supplier before adding product to my store. Chrome Extension is good too.

find your way to say it
United States
Over 3 years using the app
December 2, 2023

Parfait pour bien commencer

Essential
France
About 1 month using the app
May 13, 2022

TOPDSER is the BEST app for fulfillment PERIOD. I have used CJ, HyperSKU, Eprolo, SourceInbox, You name it, there is no comparison to Topdser, with special thanks to Selina, she has been always available for me, be it day be it night, they go beyond their limit to help us, exceptional customer service love them and high recommend them as it has been more than 2 years now since we started working together, and we will keep working with them

Turbo Athlete
United Kingdom
Almost 3 years using the app
May 21, 2020

Definitely i can recommend this app because its the partner with ali express . It have more access than any other app for trending products and trending niche.

jdstonebeads.com
India
Over 2 years using the app
Bestdealer replied May 26, 2020

Hi jdstonebeads.com,

Thank you so much for this outstanding 5-star review. We're so honored we can be a part of your dropshipping journey. Any questions please feel free to contact us.

Thanks,
Team Topdser!