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I signed up for a trial with Bing Shopping, expecting clear communication and fair billing. However, I only received an email three months later informing me that I had been paying for a 1,000-product plan, despite only having two products - which should have qualified for the free plan. At no point was I notified that I was being charged, nor was I given the opportunity to opt into a paid plan.
To make matters worse, Shopify support keeps dodging responsibility by repeatedly telling me to "reach out" to the app developer and request a refund - when it is clear that the app did not follow its own rules in the first place. Instead of making customers jump through hoops to fix their mistakes, they should take accountability and issue refunds automatically when these errors occur.
I have no interest in dealing with a company that operates like this. If you’re considering using Bing Shopping, beware of hidden charges and lack of transparency.
Hi Welsh Words, I believe we corresponded over email a few days ago.
From our end, I can see that you installed and started using the app in December on our small plan- which allows for 1K items.
We don't offer a free plan (although, that is a good suggestion! I'll add that to our roadmap).
Could you please respond to our email so we can arrange a refund?
The App ui don't load and only return an "Internal Error"
The app was functional for me, but don't expect any kind support from them. I've tried for almost 2 weeks now to get a response from them and nothing, and all I wanted was to inquire about minor adjustments to my feed, which were suggested by a Bing representative.
It was a great AP until Bing has a complaint from a other advertiser that your prices are lower then theirs ,pays more per month in advertising budget then you so they pull your ad to keep the other advertiser
Awesome customer service. Chris was super responsive and helpful in setting up the app. Can't wait to see how this helps my already high conversion rate from Bing!
We can imagine how frustrating this is. We've been replying to your support emails, but also not getting a response back. Please contact us direct at info@shoppingcartapps.com so we can assist you.
They don't reply to email. Not a good app
I've uninstalled the app however it still charged the monthly fee. I requested a refund but yet to hear from you guys. Please revert to me asap.
This is a pretty lousy app to use and the service is unimaginable.
We pride ourselves on expert support, but we are sorry we did not live up to your expectations. We issued a complete refund as requested.
THIS IS THE WORST APP AND WORST CUSTOMER SERVICE. I SERIOUSLY CAN NOT STAND HOW POOR IT WORKS AND HOW POOR THE SERVICE IS!
Terrible customer service, it is nonexistent! Emailed several times and no one is home to help! We were excited to use this app and the install is not easy as well as time consuming. Once the app is set up, we ran a campaign and still no ads running. As of now it is a total waste of time (5 days of set up with no help from the developer). We are uninstalling the app due to zero customer Service. What a shame! If someone helped and the ads worked - would have no issues paying for the app.
While we always aim to provide experienced advice as well as speedy response times, we fell short in this case. We reached out to reconnect, but we fully understand the Shopify Store Owner's disappointment with their experience. We've put some additional processing in place to prevent this from happening in the future.
App is unusable. Times out when you try to add products to sync. Worse yet, since the Free tier is so small, there really is no free trial and they ask you to upgrade to a paid tier before you can even attempt a sync. So basically, I paid, then tried to sync, found the app to be unusable, and they will not respond to support inquiries either through their Intercom bot or through their support email inbox. Will give them 1 more day to respond before I open a complaint with Shopify and hopefully have this scam shut down.