Blockify Fraud Filter, Blocker
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (576)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its effective reduction of fraudulent orders and unwanted traffic by enabling the blocking of specific locations and IP addresses. They appreciate features like content protection against scraping and detailed visitor analytics. The app is noted for its user-friendly integration with Shopify and reliable performance. The support team is praised for their quick, friendly, and effective assistance, often through live chat.
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This app has been great overall—it saved me money when I made the switch, and its features are exactly what I needed. When I first contacted support, Ben was super helpful and responsive. I even left a positive review to reflect that.
However, when I returned for further help, the experience was disappointing. Despite my earlier feedback, I was kept waiting for ages while being asked to make changes I couldn’t implement myself. The excuse given was that Ben was dealing with other customers, but it felt like I’d been deprioritised after already leaving a good review. Eventually, he did sort it out, but only after a frustrating amount of back-and-forth.
All in all, the app itself is excellent—but the support experience left a bit to be desired the second time around.
Hi there,
Thank you so much for your honest and detailed feedback — we truly appreciate you taking the time to share both the positive and not-so-positive parts of your experience.
First, we’re thrilled to hear that the app has been a great fit for your needs and that it helped save you money 💰. It also means a lot to know that your first support experience with Ben left such a good impression — thank you again for your earlier positive review! 🙏
That said, we’re genuinely sorry to hear that your second experience didn’t live up to the first. We understand how frustrating it can be to wait for support, especially when it feels like you’re being deprioritized. That’s definitely not the experience we want for anyone using our app — before or after leaving a review. We always aim to support every user with the same level of care and urgency.
We’ve shared your feedback with our support team to reflect on how we can do better, especially in setting clearer expectations and offering more immediate help when users run into things they can’t do themselves.
Thank you again for sticking with us through that experience and for still recognizing the value of the app. Your voice matters, and we’ll use it to improve. If there’s anything more we can do for you, please don’t hesitate to reach out — we’re always here and happy to help 💙.
ご対応下さったLynnさんとても助かりました。ありがとう。素早い対応でした。Ip Blockで商品画像が消える現象が起きていて、WebSiteもブリンクするように１秒ほど画像が消え画面が上に数センチ動くような変な挙動がありました。何が原因かわからなかったため解決するのに2週間ほどかかりました。Lynnさんのおかげで３分ほどで解決してくれたので助かりました。うちのサイトはアプリがたくさん入っているので判明するまでがPainでした。以上
この度はご不便をおかけし、誠に申し訳ございませんでした。しかし、Lynnの迅速な対応にご満足いただけたとのこと、大変嬉しく存じます。お客様のご指摘を真摯に受け止め、今後同様の問題が発生しないよう、サービスの改善に努めてまいります。貴重なご意見をありがとうございました。今後ともどうぞよろしくお願いいたします。