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Block fraud and hold chargebacks using our community built blocklist.
When one store flags fraud, all stores are protected. A merchant-powered blocklist that turns every block into shared protection against the internet’s worst fraudsters.
- Any customer blocked on another store is flagged for you to review.
- Auto group customers with multiple accounts (e.g. different emails).
- Easily block any customer without needing complex fraud rules.
- Hold customers who have issued chargebacks on other stores.
Languages
English
Works with
- Checkout
- Shopify Admin
Categories
Fraud types
Prevention tools
Pricing
Free Dev Plan
Free
Features
- Free for development stores
Everything
$4.99 / month
Features
- Auto block blacklisted customers
- Block or hold orders from any customer
- Discover your worst customers
- Cluster customers with multiple accounts
- Unlimited customers & orders
30-day free trial
Advanced
$12.99 / month
Features
- For Shopify Advanced merchants
- All features from Everything
30-day free trial
Plus
$49 / month
Features
- For Shopify Plus merchants
- All features from Everything
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (15)
Unfortunately, we're still getting chargebacks due to orders being flagged high risk but were not put on hold by Blox. Thanks.
We're disappointed to see that your experience with Blox hasn't been ideal. While we can't guarantee a 100% reduction in chargebacks, we want to make sure we help as much as possible and we've reached out directly to help.
The helpful insights are super easy to use for our customer support agents, and this gave us a great grip on fraudulent orders. We were able to literally get rid of all our return and replacement abusers.
Great idea for sharing blacklist across all stores using them. Hope more people use them ASAP.
However need these improvements:
1. to allow adding of customers to the blocklist via tags.
(Update: they implemented this, working)
2. Prevent blocked customers from checking out in the first place, not cancel after they paid.
(In progress)
Support
App support provided by Blox.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts
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View customers
Customer data
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View products
Inventory, products, collections
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Edit orders
Assigned fulfillment, draft orders, merchant managed fulfillment, all order history, returns, third-party fulfillment
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View discounts
Discount codes and promotions
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View other data
Locations, Shopify Markets settings
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