Reviews (22)
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Blox has been great! Small businesses are often targeted by bad actors, and individually, we have limited resources to protect ourselves. Blox changes that by allowing businesses to work together, share information, and protect one another. The best part is that the network only gets stronger with every new store that joins. It's a fantastic concept that gives small businesses a collective voice and a stronger line of defense against fraud.
Thanks so much! We're so glad you're finding it valuable for your business.
not sure yet
Thanks for the review! If you’re not sure Blox is doing its job yet, we’d love to help. Reach out and we’ll walk through your settings and what Blox has caught so far.
Great idea for sharing blacklist across all stores using them. Hope more people use them ASAP.
However need these improvements:
1. to allow adding of customers to the blocklist via tags.
(Update: they implemented this, working)
2. Prevent blocked customers from checking out in the first place, not cancel after they paid.
(In progress)
she claim fraud on orders after receiving
Thanks for the review! A customer who receives their order and then files a fraud claim is exactly who Blox stops. Once you block them, Blox holds or cancels their future orders, even under a new email or name, and other stores in the network are warned too. We’ve reached out directly in case you’d like help setting that up.
Unfortunately, we're still getting chargebacks due to orders being flagged high risk but were not put on hold by Blox. Thanks.
Thanks for the honest feedback. Blox holds and cancels orders from customers with a chargeback, fraud or abuse history at your store or across the Blox network. Orders that only Shopify’s own fraud analysis marks as high risk aren’t held by Blox, but a free Shopify Flow template can hold those. We’re happy to help you set up both, so reach out any time.
Great experience for us so far. Filled a gap we had in our current tooling, definitely a huge recommended essential item for back office, fraud prevention for anyone. Part of my personal day 1 installs here now.
Thanks for the review! We're so glad you've found Blox useful.
The customer intel is invaluable for blocking decisions.
The helpful insights are super easy to use for our customer support agents, and this gave us a great grip on fraudulent orders. We were able to literally get rid of all our return and replacement abusers.
Thanks so much! These are the results we are after.
blox is our new favorite employee. it caught a blocked person (return fraud) who kept making new emails and still caught every one of them. Absolutely legendary and so satisfying to watch
Love this! A customer who keeps making new email addresses is exactly what Blox was built for.
Looooove blox. We have a huge issue dealing with a ton of return fraud/abuse as well as weird customer behavior. Been using Blox to find unprofitable or problematic customers and cut them out of our customer file to save us the operational and financial headache
