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While I was shocked to find out that responding to blog comments wasn't native to Shopify, I'm really glad to have Sunny - Blog Comment Manager as an option. I think the comment section could be improved a little bit. I notice that when I get a comment and I respond, it's one big block with 1. their comment, 2. ---, 3. "my business" replied, 4. my response, 5. their name and the date. The order I'd like to see is 1. commenter's name, 2. the date, 3. their comment, 4. then in a separate box, I'd like to have my response in a similar setup but right underneath and a little to the right. Does that make sense? The app does what it's supposed to do.
Thanks for the feedback randomcreativemoments!
Themes will format comments in different ways, sometimes with the names and dates at the top, sometimes at the bottom (like yours).
We've designed Sunny to be 'neutral', so that it looks good regardless of the theme formatting, but we are limited here, and always looking for ways to improve. Thanks again
This little app is great! Lets us manage native Shopify comments right from email. My only issue is every email for every comment is titled the same: "There's a new comment on your Shopify blog" and that it doesn't say "from Commenter Name" at the end to make the emails unique.
Thanks for the review and the suggestion! We've just launched a new version that includes your idea to have the commenter's name in the subject.
Thank god we can manage blog comments easily with this app! It's no-frills (meaning no feature bloat, which I love), and the developer is responsive to support inquiries and requests. Thank you Jon!
Thanks for the review!
It's been very helpful in helping us keep track of comments that need replies, we needed a little help and they went over and beyond. We got this app for all of our stores. Highly recommend!
Hi Rouge! Thanks for the review.
Sunny does allow you to reply directly to comments, that's the main reason people love it!
Please contact email@example.com so we can get this feature is working for you.
Easy to install & get started! Exactly what we needed, works beautifully! We are so happy with Sunny! It's great to be able to connect with customers on our blog.
Thanks so much for the review! We're always glad to hear about how the app helps users connect with their customers.
I love the reply and approval to comment feature on the email notifications. This app is a life saver. Great job!
Glad you like it! Thanks a lot for the review. Happy blogging!
We have all had to contact customer support before at some time in our life. Seems like we do it a lot more these days. However, I don't think that I have ever had a better experience than the experience I had with Sunny Comment Manager. They promptly communicated with me regarding my problem, stayed in touch with me during the whole process and solved my problem. I'm sticking with them. I recommend this app. 5 STARS PLUS!
Finally Shopify has an app that sends my blogs comments to my email automatically. I can respond to comments right away vs only checking every week or so. You can just approve/delete right from the email link. The formatting of responses is slightly different than if you go to your own blog and write them yourself but the convenience of responding to comments by email is totally worth it. Highly recommend if you (like me) are too lazy to check comments every day.
Thanks HomeCare101! We've spotted the formatting issue you mentioned and a fix will go out in next week's release.