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It’s a good app for managing blog comments. However, it lacks a few features that I was looking for.
1. It would be nice if comments could be auto-posted to your blog and still be able to manage via email.
- Currently, ALL comments have to be managed via email before posting. This can be a little annoying because for most comments there’s no need to do anything.
2. Commenters should be able to reply to comments.
- Currently, the blog owner can reply to comments, and it shows the reply, but commenters cannot reply. It send and email to the commenter letting them know the blogger replied, but they can’t comment back.
I emailed the app dev on point 1. and received a reply basically saying that’s just the way it is and didn’t seem open adding more features.
Thanks a lot for your review.
1. Since you emailed, I have had 2 more users request auto-posting comments. Because of these requests, we will add this feature in the near future, and I can update you when it is live.
2. Users seem to prefer that any lengthy back-and-forth is done in email rather than in a string of comments & replies. When the commenter is emailed, they can reply directly to you via that email and any back-and-forth happens via email. For now, we'll keep this functionality as is.
Thanks again for trying out Sunny
Works well, easy way of responding to blog comments.
Thanks for the review!
Easy to install & get started! Exactly what we needed, works beautifully! We are so happy with Sunny! It's great to be able to connect with customers on our blog.
Thanks so much for the review! We're always glad to hear about how the app helps users connect with their customers.
It's been very helpful in helping us keep track of comments that need replies, we needed a little help and they went over and beyond. We got this app for all of our stores. Highly recommend!
Hi Rouge! Thanks for the review.
Sunny does allow you to reply directly to comments, that's the main reason people love it!
Please contact info@sunnysideapps.com so we can get this feature is working for you.
Thank god we can manage blog comments easily with this app! It's no-frills (meaning no feature bloat, which I love), and the developer is responsive to support inquiries and requests. Thank you Jon!
Thanks for the review!
This little app is great! Lets us manage native Shopify comments right from email. My only issue is every email for every comment is titled the same: "There's a new comment on your Shopify blog" and that it doesn't say "from Commenter Name" at the end to make the emails unique.
Thanks for the review and the suggestion! We've just launched a new version that includes your idea to have the commenter's name in the subject.
We have all had to contact customer support before at some time in our life. Seems like we do it a lot more these days. However, I don't think that I have ever had a better experience than the experience I had with Sunny Comment Manager. They promptly communicated with me regarding my problem, stayed in touch with me during the whole process and solved my problem. I'm sticking with them. I recommend this app. 5 STARS PLUS!
Finally Shopify has an app that sends my blogs comments to my email automatically. I can respond to comments right away vs only checking every week or so. You can just approve/delete right from the email link. The formatting of responses is slightly different than if you go to your own blog and write them yourself but the convenience of responding to comments by email is totally worth it. Highly recommend if you (like me) are too lazy to check comments every day.
Thanks HomeCare101! We've spotted the formatting issue you mentioned and a fix will go out in next week's release.
This is confusing to use and install and doesn't fit in to my website style. Sucks
