Reviews (383)

Overall rating
4.3
Counts per rating level
  • 70% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy installation, user-friendly interface, and seamless integration with Shopify, enabling them to add subscription functionality to their stores. It's highly recommended for businesses looking to boost recurring revenue, allowing customers to manage their subscriptions. The backend management for subscriptions is also praised, with quick issue resolution. The customer service is often described as responsive, helpful, and knowledgeable. It's proven successful across various sectors, being seen as a key tool for online retail growth.

June 13, 2024

V2 has been great for us.

I needed a few things yesterday, and the service was fantastic. Fast, responsive. Able to do customizations.

Woman Evolve Book Club
United States
Over 3 years using the app
May 3, 2024

Customer service is super helpful! I was struggling to help a customer and Krupa did everything they could to help me find the right solution! The tips I was given will be saved in the event I run into the same issues again.

Jack59
Canada
About 3 years using the app
BOLD replied May 8, 2024

So glad Krupa could help! We strive for excellent service, and appreciate the 4 stars.

June 5, 2024

Krupa is great!

V Vitamins
United States
Almost 2 years using the app
May 23, 2024

Irfan a été très aidant et a résolu tous mes problèmes en quelques minutes! Mes clients aussi sont très heureux de leur expérience

Pattes Vertes
Canada
8 months using the app
BOLD replied May 27, 2024

Thank you for the review! I'm glad that Irfan was able to quickly and efficiently resolve your issues.

April 18, 2024

Krupa did a great job trouble shooting. Quick turn around too!

Keto Brainz Nootropics
United States
About 1 year using the app
BOLD replied May 8, 2024

We're happy to hear Krupa was able to help you out! Thanks for the review.

April 25, 2024

Easy to talk to, fast to help. Happy with the service and with the revenue this app brings to my business!

Live Hermosa
United Kingdom
8 months using the app
BOLD replied May 8, 2024

We are thrilled to hear you had a positive experience! Our team is always happy to help, and knowing the app is boosting your business makes our day. Thanks for the 5 star review!

June 12, 2024

We have used Bold Subscriptions for over three years to bill our monthly recurring Shopify accounts. Have experienced virtually no issues and have had great support when required. Love the new app dashboard. Would highly recommend to any business needing a reliable customer billing platform.

SafeGuardian Senior Medical Alarm SOS Pendants & Smartwatches. #1 Fall Detection w/ Call & Text Alerts
United States
2 months using the app
March 8, 2024

I used to love Bold, I have been a customer since 2016. But both Apps and the Customer service has declined and is horrible! I had to uninstall all Bold apps to include this one.

Southern Elegance
United States
Over 2 years using the app
BOLD replied March 15, 2024

We're truly sorry to hear about your disappointment, especially from a long-time customer like yourself. We genuinely value your loyalty and feedback. We're committed to providing excellent service and would love the opportunity to make this right. Unfortunately, since the app has been uninstalled, we're unable to assist directly at this time. Nonetheless, we're continuously striving to improve, and your feedback will certainly be taken into account as we work towards enhancing our products and services.

April 2, 2024

We've been using Bold for several years now. We were a bit anxious of switching from V1 to the new version, but I must say that 1: The tool works great, but even better 2: the support is great. (Shout out to Daniel, Krupa and Chandan)

Would definitely recommend.

Ginbutler
Denmark
About 2 months using the app
BOLD replied May 8, 2024

Music to our ears! We're so glad the transition to V2 went smoothly and that Daniel, Krupa, and Chandan made the switch a breeze. Thanks for taking the time to leave this kind review!

March 22, 2024

I'm just getting started with the app, but I have to say that Irfan in customer service is AMAZING. I had a little trouble getting a few things to work and he took careof them all quickly and also sent me instructions so if I could do it myself if I needed to fix something in the future.

tooktake
United States
3 months using the app
BOLD replied May 8, 2024

Irfan's a customer service wizard! Thrilled to hear he helped you tackle those initial hurdles. Now you're equipped to unlock the full potential of Bold and take your Subscriptions to the next level!