Bold Subscriptions , 304 reviews

Overall rating
Counts per rating level
  • 69% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its flexible subscription plans and billing options, making it a crucial tool for subscription-based businesses. Its robust reporting and analytics features are praised for aiding in informed decision-making. Despite some finding it slightly challenging to customize, it's described as a game-changer for businesses. The app's seamless integration with Shopify and continuous updates reflect a commitment to quality. The responsive and expert customer support team is highly commended, quickly resolving any reported issues to enhance merchant satisfaction.

Edited July 28, 2023

Update 7.28.23: Yet again I am blown away by customer service. Chintak fixed an issue for me that I honestly was expecting a "We can't do anything about that, you need to speak with shopify or the theme company". But no, Chintak was able to make a change that will make life for my customers much easier. Thank you!

I've never had anything but a fantastic experience with Bold Support. From the migration process from V1 to changing the text for me when I could not figure out coding. Their customer support is what makes me a very loyal customer. Special shout out to Cody for being my go-to migration guru. I can always count on Cody for a speedy and helpful reply to my emails. Also like to send another shout out to Chintak for help with my most recent question, great communication, solution and follow up!

Custom Equine Nutrition
United States
3 months using the app
BOLD replied April 27, 2023

Thank you for your glowing review! We are so just thrilled to hear that you’ve had such a great experience. We work hard to provide seamless migrations and will be sure to pass along your kind words to our team. We are always here to help out with anything you need! Thanks for choosing to grow with Bold!

April 4, 2023

I've been using BOLD Subscriptions for my subscription-based business on Shopify and I couldn't be happier with the results. The app is easy to use and provides a lot of flexibility in terms of subscription plans and billing options. The reporting and analytics are also very helpful for tracking performance and making data-driven decisions.

The customer support team at BOLD is also excellent. They were always available to answer my questions and help me resolve any issues that came up. I also appreciate the regular updates and improvements to the app, which shows that the company is committed to providing a high-quality product.

Overall, I highly recommend BOLD Subscriptions for any business looking to offer subscription-based products or services on Shopify. It has been a game-changer for my business and has helped me generate a reliable and predictable source of revenue.

Beck & Bulow
United States
8 days using the app
BOLD replied April 5, 2023

Thank you so much for the review and recommendation. We are thrilled to hear that our support team has been able to help you so efficiently! We are working hard to improve and develop new features everyday, so needless to say, reviews like yours make our day! Thanks for your continued support!

June 19, 2023

I have had issues with the app, but the last two times I have reached out to the support people and both times I was helped by Chintak who was very helpful and courteous. I appreciate the time and the patience and appreciate getting the issue resolved. Thank you!

For the Love of Dutch
United States
Over 2 years using the app
BOLD replied June 21, 2023

We are so happy to hear Chintak was able to give you the support you needed. Reviews like this make our day! Thanks for writing in, and thanks for choosing Bold!

Edited May 31, 2023

Perfect customer service !! Jade Buhler was amazing to help me set up the subscription the way I wanted. Love the app so far, it integrates really well on my webesite.

KIAGO Nutrition
About 1 month using the app
BOLD replied June 2, 2023

Feedback like yours make our day! We are so happy to hear that you are enjoying Bold Subscriptions. We will be sure to pass along your kind words to Jade. Thanks for writing in!

April 10, 2023

Really helpful support. When my Shopify theme was updated, there was a missed step. I needed help updating my code and subscription verbiage, and figured I could reach out to Bold for help, and Chintak was super responsive and did so right away. Thanks!

Bonito Coffee Roaster
United States
6 months using the app
BOLD replied April 14, 2023

Thank you for your lovely review. We are so happy to hear that Chintak was able to help you out, that's exactly what we are here for! Thanks for choosing Bold!

May 2, 2023

Great and easy to manage app! Had an issue earlier today with a button feature... their team resolved the problem by the end of the day. Top notch!

Morrocco Method International
United States
About 1 year using the app
BOLD replied May 4, 2023

Thank you for your wonderful review. We are always happy to help! Thanks for choosing Bold!

June 12, 2023

Irfan helped me quickly and succinctly. Bold keeps rolling out some good things that help make subscription items easier and easier to offer customers.

Ruddy Man Grooming Co.
United States
Over 1 year using the app
BOLD replied June 12, 2023

Thank you for your wonderful review! Our team is working hard to continuously develop new features needed by our merchants. We are so glad that you are finding them useful! We will be sure to pass along your kind words to our outstanding specialist, Irfan. Thanks for choosing Bold!

September 13, 2023

Krupa provided speedy and thorough customer service when I had an issue caused by some website changes I made! Very pleased with this interaction.

Happy Birdwatcher
United States
Over 2 years using the app
BOLD replied September 19, 2023

We are so glad to read of your wonderful support experience! Your review really makes our day. We will be sure to pass along your kind words to our specialist, Krupa. Thanks for choosing Bold!

June 27, 2023

The app has been great! I had one small issue and Esha was super helpful and fast getting everything fixed!

United States
25 days using the app
BOLD replied July 4, 2023

We are so happy to hear you are enjoying Bold Subscriptions! The team is always happy to assist with roadblocks that come up. We'll be sure to pass along your kind words to Esha. Thanks for choosing Bold!

Edited May 31, 2023

Very pleased with the customer support - issues we experienced around creating customer accounts following guest checkouts and address sync problems were dealt with professionally and quickly by Dan from the Bold Commerce team. Now we can use the app as intended (within the limitations set by Shopify for subscription apps..)

Lemonaid & ChariTea
United Kingdom
Over 2 years using the app
BOLD replied May 31, 2023

Thanks so much for writing in with your feedback. We are sorry to hear about the difficulty you’ve experienced with your customer’s account management. Our team has reached out to you to provide some guidance with the issues you are facing. We would love to help! Please keep an eye out for communication from our team.