Bold Subscriptions , 311 reviews

Overall rating
Counts per rating level
  • 70% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration of subscription functionality and reliable handling of recurring payments. They value its ease of use, flexible subscription plans, and data-driven reporting features. The customer support team is often praised for their prompt and knowledgeable service. This app is seen as a game-changer for simplifying the process of offering subscription items.

September 18, 2023

The application doesn't have all of the bells and whistles that I would like. I would like to be able to isolate and export more of my business date via CSV and I'm unable to do so. What I will say is that the customer service is "bar none" every interaction is friendly, the representatives are knowledgeable, and more importantly patient. Great service is hard to come by these days but, not with this web based organization. I spoke with Irfan today and the experience was most delightful to say the least. Thank you!

SoulFULL Eats
United States
Almost 2 years using the app
BOLD replied September 27, 2023

Thanks so much for your review and valuable feedback. Feedback such as this is extremely valuable to us and we'll be sure to take this into consideration. We are also thrilled to read your glowing words about our support. Thanks so much for writing in and thanks for choosing Bold!

May 8, 2023

The app is great, but is more difficult to customize and navigate that other apps I've tried. Brysen was great to work with in helping me with my issues, but he wasn't able to resolve all of my issues without getting another department involved. Still, we are pleased with this app so far!

Wonder Oral Wellness
United States
28 days using the app
BOLD replied May 9, 2023

Thank you for taking the time to write in with your feedback. We are so glad to hear you are happy with the app so far, and Bysen was able to get you to the help you need. Our mission is to see you succeed! Thanks for choosing Bold!

December 16, 2022

We are happy with Bold. Tha app might need some more development to function right away but we got really god help from the support team. They answer quickly and helped us really well.
6 months using the app
BOLD replied January 3, 2023

Thank you for your review. We are glad to hear our support team was able to give you the help you needed!

October 5, 2021

App does exactly what we need, a few tweaks needed here and there but support have been very helpful

Smashed Grapes
United Kingdom
Over 2 years using the app
April 30, 2021

Great apps, still have some bugs to fix but the support service is really great. Nirav and Laurel are quick for the answer and help me correct some of the small problems.

Over 2 years using the app
BOLD replied May 4, 2021

Thank you. We'll pass along the kind words to Nirav and Laurel. Please reach out to our team or check out our Help Centre any time you need assistance. We're always happy to help.

July 22, 2021

Great chat support. They helped me navigate my first subscription set up and made it very easy for me to understand!

Bizi: Vitamin Honey
United States
Over 2 years using the app
Edited February 19, 2021

I rated this great app 4 stars because a couple of features very important for my website (and included in the description pages of the new version) are still not available on the V2 version. This is unlucky for us, but I am confident the developers will update the app soon, as promised. On the other hand, I rate 5+++ stars the support I received: questions about features, design tweaks, help with spam, and many other issues. Everyone I spoke to or chatted with was extremely helpful and competent. Gaurav, Gangadeep, Priyanka, a shout-out -and thank you :)- to all of you!

The Organic Wine Store
United States
About 2 years using the app
January 19, 2022

This app is pretty good. It has some bugs though like duplicate orders that are created randomly sometimes and its also kinda limited in features but overall does the job of subscriptions. I would have to say though there customer support is great Kelsey has helped me several times now and is always a pleasure to work with. If it wasn't for her I would have deleted this app.

United States
About 2 years using the app
BOLD replied January 25, 2022

Thank you for your honest review. I see our team is working hard to find the issue at hand. In the meantime, we are so happy to hear that Kelsey has given you the outstanding service you need. We will be sure to pass along your words!

January 25, 2021

The app is easy to install and the customer support team is incredible! Many thanks to Gagandeep, Taylor and Vignesh I had a pleasure to talk with so far. All my questions were resolved within minutes! There is one big flow - Bold Version 2 does not allow to set up buffer days and a cut-off date for a subscription. At the moment I need to manage this manually, which is ok as I am just starting and do not have a lot of subscribers. However, I really hope this function will be introduced ASAP as it is crucial for subscription model.

The Barrel Box
United Kingdom
Almost 2 years using the app
BOLD replied February 2, 2021

Thank you very much for this helpful feedback! We will pass along the feature request for buffer days back to our team. Happy to hear that Gagandeep, Taylor, Vignesh and the team have been able to provide great support.

March 8, 2021

great tech support, although some of the features and functions that I need weren't able to achieve. But still, they find alternative solutions.

PH5B Cosmetics INC
United States
Almost 2 years using the app
BOLD replied March 10, 2021

Thank you for your review. We are happy that we were able to find alternate solution to get you going! Thank you for choosing Bold.