Reviews (462)

Overall rating
4.3
Counts per rating level
  • 71% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly subscription management features, such as "subscribe and save," and the ability for customers to manage their subscriptions independently. It integrates seamlessly with Shopify, and the support team is noted for being responsive, especially during migrations. Merchants also value the customization options and report increased recurring revenue, attributing business growth to the app's reliability and features.

March 10, 2025

They had great customer service! Bhumi helped me fix my problem very quickly and exactly how I wanted it

The Compost Cooperative
United States
Over 3 years using the app
January 13, 2025

Seamless with Shopify. BOLD continues to have excellent service people too

Coffeecology
Canada
3 months using the app
BOLD replied January 20, 2025

We appreciate your kind words. Thank you for taking the time to leave a review.

October 18, 2024

Good customer service however wish they had a phone number. Too much back and forth with emails and things can be resolved quicker if you can speak with an agent on the phone.
But the service we received via email was helpful just time consuming.

Age Quencher USA
Canada
About 1 month using the app
May 3, 2024

Customer service is super helpful! I was struggling to help a customer and Krupa did everything they could to help me find the right solution! The tips I was given will be saved in the event I run into the same issues again.

Jack59
Canada
About 3 years using the app
BOLD replied May 8, 2024

So glad Krupa could help! We strive for excellent service, and appreciate the 4 stars.

Edited April 6, 2025

Thanks Daniel P, we tried to resolve this issue in the past with no luck but Daniel found the problem straight away and went above and beyond to remove code from old unused app causing issues with Bold making it hard for clients to log in. Cheers mate.

iNZect Direct New Zealand
New Zealand
Over 4 years using the app
BOLD replied February 18, 2021

Thank you so much for your review. We are so happy that Laurel and Sid was able to provide you with the service you needed. We are constantly working on making our app better and we really appreciate your feedback!

Edited March 26, 2025

Update 27/03/2025 -Great customer service, quickly solved an issue with clients having an issue accessing their subscription.

Gone from being an awesome app to complete rubbish with the v2 launch. I've been told after migrating from version 1 to version 2 that my store is no longer compatible with their app and I need to hire a coder to make my store compatible. I can't convey how painful it has been dealing with these guys, this process has caused me tons of pissed of customers, most of my products are no longer compatible with this app and i'm still getting to pay for it. This is after they confirmed my "eligibility" to use the v2 platform. Who ever designed the v2 well done in screwing up a part of my business and now I have to find an app that will actually work.

Inner Strength Supplements
New Zealand
Over 1 year using the app
BOLD replied October 30, 2023

We are so sorry to hear of your disappointing experience. Your feedback is greatly appreciated and will be very useful to our development team. Bold Subscriptions is constantly releasing new features and our team is working to add the features that are most important to our merchants. I can confirm our support team is working closely with you to sort out the issues you have faced. We will do all we can to get you back on track.

January 22, 2024

Upside: Very easy to use and navigate.

Downside: US app so support is only available after UK hours. Would be much better if support was available during GMT.

Himmense
United Kingdom
About 3 years using the app
January 15, 2024

It's mostly good but the customer can't always adapt their subscription pattern that easily. From the business side, it is straightforward and we can change things when customers ask and also add varying subscription dates/skip.

Organico Realfoods
United Kingdom
About 3 years using the app
BOLD replied January 23, 2024

Thanks for your review! We appreciate you taking the time to write in with your feedback. Our team continues to work to improve Bold Subscriptions everyday, so feedback such as yours is extremely useful to us. Thanks again for choosing Bold!

September 18, 2023

The application doesn't have all of the bells and whistles that I would like. I would like to be able to isolate and export more of my business date via CSV and I'm unable to do so. What I will say is that the customer service is "bar none" every interaction is friendly, the representatives are knowledgeable, and more importantly patient. Great service is hard to come by these days but, not with this web based organization. I spoke with Irfan today and the experience was most delightful to say the least. Thank you!

SoulFULL Eats
United States
Almost 2 years using the app
BOLD replied September 27, 2023

Thanks so much for your review and valuable feedback. Feedback such as this is extremely valuable to us and we'll be sure to take this into consideration. We are also thrilled to read your glowing words about our support. Thanks so much for writing in and thanks for choosing Bold!

January 19, 2022

This app is pretty good. It has some bugs though like duplicate orders that are created randomly sometimes and its also kinda limited in features but overall does the job of subscriptions. I would have to say though there customer support is great Kelsey has helped me several times now and is always a pleasure to work with. If it wasn't for her I would have deleted this app.

GrubTerra
United States
About 1 year using the app
BOLD replied January 25, 2022

Thank you for your honest review. I see our team is working hard to find the issue at hand. In the meantime, we are so happy to hear that Kelsey has given you the outstanding service you need. We will be sure to pass along your words!