Reviews (430)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its efficient handling of recurring payments and subscriptions, integrating smoothly with Shopify. They praise its user-friendly interface and the control it gives customers over their subscriptions, enhancing user experience. Regular updates add new features, ensuring reliability. The customer support team is noted for its quick and effective problem-solving capabilities.
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We worked with Krupa from their Support Team and he was efficient and resolved our concern quickly. Highly recommend!
Thanks for the great review! We are glad to hear that Krupa was able to resolve your concerns in a quick turnaround. Thanks for choosing Bold!
Bold Subscription service has always been top notch for us. We have ZERO know-how when it comes to this stuff, and each time we have a mini-crisis, they're always there to help. Today, my customers couldn't view their My Subscriptions page. I popped onto live chat and both Nir and Guarav looked into the issue, asked relevant questions and got us up and running again in no more than 15 minutes. Amazing. I can say with certainty that Bold apps have some of the best service of all of my app plugins with Shopify. Plus, it runs smoothly, so that's a big plus! Thanks Nir and Guarav for making this is a much less stressful experience.
Thank you for your kind review. It makes us happy that Nir was able to help you with your mini-crisis. We are always here to help no matter how big or small the crisis is. Thank you for choosing Bold!
I have had issues with the app, but the last two times I have reached out to the support people and both times I was helped by Chintak who was very helpful and courteous. I appreciate the time and the patience and appreciate getting the issue resolved. Thank you!
We are so happy to hear Chintak was able to give you the support you needed. Reviews like this make our day! Thanks for writing in, and thanks for choosing Bold!
Very helpful. Went ahead and found my issue in the cart and added some custome JS script to make the cart work effectively for us. Thanks again!
Thank you for your review. We are so thrilled that we were able to help you find the issue and resolve it, we are always there to help you!
The V2 app does seem to have some issues, and as far as I can tell, fewer features than V1. But it does do what it says, and provides a solid tool for subscription sales. I'm hoping that V2 continues to get better and more feature-rich, especially around analytics. More importantly to me as an ecommerce manager, the support is great. They are always kind, helpful, and quick to help out with any problems I have encountered, which is important when you are running a business and need issues resolved quickly. Specifically, I'll name check Kelsey in customer support for helping me with a particularly problematic issue. Very kind, very helpful, even to someone with a complex problem on a Saturday afternoon. I'm not sure yet how I would rate the app on just it's performance, but because of these support interactions, it gets a 5. EDIT/UPDATE: I am coming back to this some time later, just to say that support continues to be amazing. Kelsey, again, helped me understand how we can further customize our Bold implementation. If she hasn't had a raise lately, give her one.
Appreciate the review. We're constantly working on building out features for the app. Feedback helps steer our course, as well as gets our team excited for new releases. Kudos have been passed along to Kelsey. Thanks for choosing Bold.
So far I am very impressed with the plugin and the support that is offered is great at helping along the way with any functionality bugs.
Both Nirav and Guri have been very helpful and quick to react to my support tickets and getting the issues dealt with quickly.
Thanks for the review. Kudos have been passed to Nirav, and Guri.
Bold's support has been excellent. We recently worked with Krupa, who was knowledgeable, responsive, and helpful in getting our issue resolved quickly.
Thank you for your kind words about our support team. That truly makes our day! We are so glad to hear that Krupa was able to help you so efficiently. We are always happy to help!
Aryan from BOLD was absolutely incredible. He went above and beyond for our team over here and we couldn't be happier. Thank you for the stellar customer support!
Thank you for your review. So pleased that Aryan able to help you. Thank you for choosing Bold, we look forward to working with you more.
Staff was super helpful when I had an issue. Thanks Krupa!
We are so glad you had such helpful assistance from Krupa. We are always here for you! Thanks for your kind review and thanks for choosing Bold!
Customer support is great! They have helped me with any problems I have faced. Thanks Chintak for making this a easy process.
Thank you for your review. We are so glad that we were able to help you !