Reviews (385)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy installation, user-friendly interface, and seamless integration with Shopify, enabling them to add subscription functionality to their stores. It's highly recommended for businesses looking to boost recurring revenue, allowing customers to manage their subscriptions. The backend management for subscriptions is also praised, with quick issue resolution. The customer service is often described as responsive, helpful, and knowledgeable. It's proven successful across various sectors, being seen as a key tool for online retail growth.
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The subscriptions widget on product pages looks very nice and the system works well. The only issue I have is that customers cannot pick shipping method themselves, but that's apparently a Shopify limitation.. The Bold customer service is really helpful, especially Nikhil did a good job with a fast fix of an issue!
Thank you for the kind review. We are just so happy that Nikhil was there to help. Thank you for choosing Bold!
Great app - this works really well for our store. I just wish there was a way to only require customers making subscriptions to create an account (i.e. not every customer).
Thank you for your review and feedback! While Shopify customer accounts do not have this option at this time, we recommend to enable the “Subscription Created” email within Bold Subscriptions. These emails are customizable and can be used to direct customers to create an account once they purchase a subscription. Hope this helps!
Thanks again for choosing Bold!
Superb service and the subscription app is magic! I installed the app and had a few UX issues that needed to be resolved. I wasn't expecting it to be sorted over chat - thanks, Jericho! Well done bold, first-class service
Thank you so much for your review. We are so happy that Jericho was there to sort out the issues you were having over chat, we are always happy to help! Thank you for choosing Bold!
Jericho was a great help. Got everything set up with our new theme. Bold works great! We've been using it for about 2 years now
Thank you for taking the time to leave a review! We will be sure to pass along your kind words to Jericho. Thanks so much for choosing Bold, we wish you every success!
This is the worst "update" I have ever seen on a app. They had a great working program and they went and ruined it by making a program update that doesn't do anything- DO NOT USE THIS APP !!!
Thank you for taking the time to provide us with this feedback. Apologies that we weren't able to create a solution that fits Menucha. Our developers are constantly working on improvements to our apps, hopefully we can work together once again in the future.
Yes, this app does provide the ability for subscriptions, however basic functionality is often broken. We are bombarded with emails from unhappy customers who cannot change addresses or card details. Sometimes orders are sent to addresses that have been deleted both in the customer profile and the app!!! It makes us look completely incompetent to the customer. This has become damaging to our business and we have now taken the decision to change to ReCharge in the hope the service is better and more reliable.
I used this app for my subscription based business and so far Its great. Customer service is very helpful and goes beyond what's expected. Thank you Kelsey, appreciate your help.
Thank you for the review. We are so happy that Kelsey and the team were there to provide you with the service you needed!
Customer service live chat was great. got everything I needed. The only downside is I had to wait for each question to be answered. Possibly serving multiple people at once. Other than that Gagandeep was pleasant and knowlegeble!
Thank you for the review! Kudos will be passed along to Gagandeep.
Awesome help from the suppor teamt that will go into your store and fix any issues. Pretty happy so far.
Thank you for your kind review! We are so happy that you are liking the app and that we were able to help you. Thanks for choosing Bold.
I was originally recommended this app by Shopify Support, and honestly, it's been the best decision I've made. Their app works without hiccups, although I would advise checking everything before going live. I need to give a special mention to Gagandeep from their support staff, I have talked with her on repeated occasions mostly for small things, but when we needed to migrate our store to a more robust template. She expedited a support request to have the app manually installed on our new site. I would highly recommend this app if you plan on selling subscription products on your store, functionality, internal reports, and ease of order and subscription management is unparallel. Again I need to reiterate that thir support staff is amazing, Gagandeep has proved on repeated ocassions how much they care about their clients, and by extension mine as well. Today I had the oportunity to chat with Kelsey how went above and beyond for me and my problem, special kuddos to her as well as Gursharandeep from Tier 2 Support. Honestly you can't go wrong with Bold
Very happy to hear you gave us a try on Shopify's recommendation. Happy to hear that Gagandeep was helpful, kudos have been passed along. Thanks for choosing Bold.