Reviews (431)

Overall rating
4.2
Counts per rating level
  • 71% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficient handling of recurring payments and subscriptions, integrating smoothly with Shopify. They praise its user-friendly interface and the control it gives customers over their subscriptions, enhancing user experience. Regular updates add new features, ensuring reliability. The customer support team is noted for its quick and effective problem-solving capabilities.

September 14, 2021

Kelsey provided great customer service and support and fixed the issue that I was struggling with. Thank you!

Humble Brands
United States
Over 1 year using the app
BOLD replied September 14, 2021

Thank you for the review. We are so happy that Kelsey provided you with the support you needed to fix the issues you were experiencing. Thank you for choosing Bold!

August 28, 2021

Guarav is the bomb! The only times I've needed to reach out to Bold support they've known exactly what's wrong and how to fix it. Each and every time it's been my own user error, which are issues I can fix on my own lol! Coming from a fellow tech support agent, well done @bold's support!

Ugly Cup Coffee
United States
Over 1 year using the app
BOLD replied August 30, 2021

Appreciate the review! Always happy to hear that our Merchant Success Team is able to help. Thanks for choosing Bold.

Edited April 20, 2022

Very helpful - Gagandeep was very helpful. Figured out the issue and help solve the problem - thanks. Recently (Kelsey) as well as Chintak fixed an issue. Very prompt and fast. Thanks.

I Create Art
United States
Over 1 year using the app
June 27, 2023

The app has been great! I had one small issue and Esha was super helpful and fast getting everything fixed!

TERRA
United States
Over 1 year using the app
BOLD replied July 4, 2023

We are so happy to hear you are enjoying Bold Subscriptions! The team is always happy to assist with roadblocks that come up. We'll be sure to pass along your kind words to Esha. Thanks for choosing Bold!

Edited June 23, 2021

I spoke with Priyanka & Gagandeep at customer support who really helped out speedily and with care. Customer service is great! This is one of the main reasons I like Bold Subscriptions!

Brazilian Gold Coffee
United States
Over 1 year using the app
BOLD replied November 23, 2020

Thank you very much for your review. We are pleased that Priyanka was able to help you. We will be there to help you if you ever need any more assistance! Very excited to see the success of your subscriptions!

August 18, 2021

Great App. Very nice and quick customer support. Thank you, Nir for helping us out. He changed the design of our widget in no time!

ShredSkinz
United States
Over 1 year using the app
BOLD replied August 19, 2021

We are so pleased Nir was there to help you. Thank you for your review!

March 2, 2021

Jericho helped me out very quickly with my issue. Great support and easy to use product. Thanks Jericho!

Eva's Wild
United States
Over 1 year using the app
BOLD replied March 2, 2021

Thank you for your review. We are so pleased that your issue was resolved quickly and that Jericho was there to help. Thank you for choosing Bold!

Edited February 14, 2023

Customer service with Chaysen was top notch - very knowledgeable and solved my issues quickly and completely - Bold support makes this a great add-on for Shopify. - - Mohammed was also GREAT - very knowledgeable

store.rootganic
United States
Over 1 year using the app
January 8, 2021

**Simran** fantastic support! They were able to quickly resolve a UI issue and work with me on getting the customizations we wanted for our shop!

Super Bloom Bakery
United States
Over 1 year using the app
BOLD replied January 12, 2021

Thank you for your review. So happy to hear that Simran was able to provide great support!

August 27, 2021

I TOTALLY RECOMMEND BOLD. This app is very helpful when needing subscription/recurring based functions for your products. Bold is an excellent company and i recommend using any Bold App available, not just subscriptions. If you have questions, use their chat feature. someone is with you within 5 minutes and they are super helpful. I worked with Mayank several times and he was able to answer all my questions and make minor changes for me to improve my customers experience.

Pursuit RTC
United States
Over 1 year using the app
BOLD replied August 30, 2021

Appreciate the passionate review. Kudos have been passed along to Mayank. Thanks for choosing Bold.