Reviews (383)

Overall rating
4.3
Counts per rating level
  • 70% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy installation, user-friendly interface, and seamless integration with Shopify, enabling them to add subscription functionality to their stores. It's highly recommended for businesses looking to boost recurring revenue, allowing customers to manage their subscriptions. The backend management for subscriptions is also praised, with quick issue resolution. The customer service is often described as responsive, helpful, and knowledgeable. It's proven successful across various sectors, being seen as a key tool for online retail growth.

February 18, 2024

Do not - DO NOT - get this app for subscription management. I used them for years and things used to be great, including the customer service. It is now a dumpster fire (customer service refused to help us with a minor integration issue and as a result our subscriptions were down for over 2 months...it was an actual nightmare to get it resolved. The craziest thing was we had had this issue before and they had fixed it no problem; the support team has narrowed their scope tremendously).

I repeatedly tried to book a call with them during those 2 months so that we could solve this issue faster; they refused. Email responses would take a week to hear back from them. Only once I threatened to leave Bold was the ability to book a call suddenly made available. Just skip the headache and get Recharge.

Little Creek Lamb & Beef
United States
Over 3 years using the app
BOLD replied February 21, 2024

We are terribly sorry to hear you had a negative experience with Bold Subscriptions. We truly take this to heart and hope to turn this around for you. I can see that our team has been in touch with you over the last couple of days to get your issues resolved. We appreciate your ongoing patience while we help resolve your issues.

March 9, 2024

would like to see a pickup feature for customers to choose from or switch out between delivery and pickup.

mealsbychefswole
United States
5 months using the app
BOLD replied March 14, 2024

Thank you for your review and suggestion! We'll be sure to keep this in mind for future development!

February 22, 2024

Muy caros para el servicio que ofrece y la atención al cliente es muy mala. Muchos problemas en su instalación y durante su uso. No se actualizan para nada.

Artmonía Café
Spain
Over 1 year using the app
BOLD replied February 27, 2024

We are extremely sorry to hear about your experience with Bold Subscriptions and appreciate you submitting your feedback. We have forwarded your concerns over to our Product team to help improve Bold Subscriptions for the future.

February 13, 2024

Customer service via chat was very helpful. Irfan understood the problem I had and fixed it immediately. Also sent an aritcle on how it was fixed in case I have the problem again in the future.

K&K Skin Products
United States
Almost 3 years using the app
BOLD replied February 21, 2024

I'm glad that Irfan was able to help! Thanks for choosing Bold!

February 6, 2024

Great customer service! Had a technical issue on Bold and Chandan and the online chat team have been very helpful and helped us resolve the issue in no time. Thank you.

de-liver-ance
United Kingdom
Almost 2 years using the app
BOLD replied February 12, 2024

Thanks so much for your kind review! We are thrilled to hear that Chandan was able to help you so efficiently!

February 28, 2024

We've been using BOLD for a while and have just migrated from v1 to v2 and we've left recharge from our other store. Irfan with Bold support specifically is one of the reasons we're brining everything under Bold. Irfan and the team have always been ready to help us with any problems that we have (most of which are user errors).

Farmer and Thistle
United States
About 1 month using the app
BOLD replied March 14, 2024

Thank you for the kind review. We're so glad you're loving Bold Subscriptions! Don't hesitate to reach back out if theres anything else we can do to support your subscriptions journey.

January 31, 2024

Krupa was very kind and quick to provide answers to my multiple questions.

Fiori and Fern
United States
Almost 3 years using the app
BOLD replied February 12, 2024

Thanks for your review and lovely words for Krupa, we'll be sure to pass along your feedback!

Edited March 9, 2024

Review Changed from (*****5) to a (****4)

Choosing a subscription platform is so MUCH EFFORT! Thankfully i reached out to Bold Support for options (I was on v1) and Chintak assured me that migration over to Bold v2 was the right move for us. I was so grateful, as we have been on Bold v1 paid version since 2019/20.
Thanks for keeping our subscriber base taken care of!
Bold on Shopify for the win!

**CHANGED REVIEW**
Since the 22nd of Feb I'm not such a happy customer :(
User Experience(lost a *): Lacking forecasting ability and adjusting customer subscription dates, reports are only available in excel. Inability to sort upcoming orders by date in app. ...not handy AT ALL. The only active sorting feature is ACTIVE, PAUSED, etc. so if you have 300 active subscriptions you have to scroll thru all 300 to see what day they are posting. OR export an excel spread sheet, sort that, then go back to the app and look up the accounts and make the changes. Yikes!
Customer side, it's okay for individual account holders changing products and dates etc.
Back to searching for a more User Friendly Platform.

Barnyard Coffee Roasters LLC
United States
About 1 month using the app
BOLD replied February 27, 2024

Thanks so much for the great review and for continuing to use Bold Subscriptions! We are glad to hear that Chintak was able to help you during the migration and made things easier for you. Thanks for choosing Bold!

February 13, 2024

I do not understand how to cancel my subscription to BOLD on my Shopify since I did not complete the set up and am being charged for the service.

NewDittySwag
United States
2 months using the app
BOLD replied February 21, 2024

Hey there! The subscription can be cancelled by removing the application from your store admin. If you are still having issues, please contact our Customer Success team and we would be happy to help!

January 22, 2024

Upside: Very easy to use and navigate.

Downside: US app so support is only available after UK hours. Would be much better if support was available during GMT.

Himmense
United Kingdom
About 3 years using the app