BOLD Subscriptions

Just got migrated with bold subscription, Chintak was absolutely awesome, so helpful, knew what he was doing going extra mile and all.
Chintak is the reason you got a 5-star rating from me.

Bold subscriptions has been a nightmare since we installed it, in their first version (V1) they could never figure out why our taxes were being charged incorrectly after years of problems so we would have to manually fix this for each order.

Now with the new Bold subscription migration they did from V1 they have no idea what they're doing. First they told us groups could have 865 products and it didn't work so they said 650 products and now months later they tell us after the fact it has to be 250 products maximum. There is no way to be notified if you have a new subscription, cancelled subscription or paused subscription. The order notes from checkout aren't carried into the order so those notes do not come through properly. Right now the latest problem is that after subscribing to a product and adding to cart, it's not saying that it's a subscription item so we have no idea if it's working.

Overall terrible experience and the new app is useless, they don't know what they're doing.

We had an issue with the Liquid code that meant that we couldn't make full use of the application's functionality. Taylor made an amendment to the code remotely and got us up and running within an hour. Very happy!

Daniel helped me navigate learning bold and some glitches customers were having! He was great!

Chintak helped me when I didn't want to be helped. I wanted him to just do it all! But with some breath work, a bit of patience and his PATIENCE combined we had success in less time then I'd expected.

Just went through the migration process from v1 to BOLD Shopify Checkout and it was a very smooth process that was significantly helped by the amazing customer service provided by Daniel and Chaysen.

Bold's Migration Team was a big help in getting us up to speed in our latest update. Brysen and Cody worked with our team to ensure we had everything working as intended for our subscription products without interruptions to our existing customers.

Chintak was awesome! Helped me figure out the issue very easily!

If I could give them a 0 I would. Things have worked fine for the last 4 years that I had been using V1.

But the migration to V2 has been a disaster. Today is October 22 and since October 8, when their Tier 2 team got everything 'fixed', customers have been unable to order non-subscription products from my site.

Today's rep told me " the action that needs to be taken must be done by our app developers and they are currently addressing critical and high-priority issues that have emerged in some of our other projects." I'd steer clear!

The migration process was very simple. The team stayed in communication and answered all of my questions. Appreciate the support and would recommend bold to other organizations.