Reviews (431)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its efficient handling of recurring payments and subscriptions, integrating smoothly with Shopify. They praise its user-friendly interface and the control it gives customers over their subscriptions, enhancing user experience. Regular updates add new features, ensuring reliability. The customer support team is noted for its quick and effective problem-solving capabilities.
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The app is well designed, but very limited in what it can do without paying for custom coding. However, customer service is AMAZING! I've worked with a few agents, but Gagandeep was the best. She helped me resolve an issue that took a bit of back and forth with the team, but she hung in there with me until my issue with subscription frequency display was resolved. I'm happy with the app so far in it's basic form, but would love to see an out-of-the-box capability of building your own box with customers without a ton of extra coding work.
Appreciate the kind words, they will be passed along to Gagandeep. Your feedback is heard, and will go towards adding functionality and features to our Subscriptions V2 App going forward. Thanks for choosing Bold.
Although have not yet used Bold because there was a failure in integration between shopify and bold, i have spoken to customer service and they were of tremendous help. very passionate team Update: Integration was 100% successful thanks to the Bold team; thanks!
10/10 recommend.
Thank you so much for the great review. We are so happy to hear that our team was able to set you up for success!
After signing up for a trial and then forgetting about it, I decided to try to get it sorted out today. Simran was extremely helpful. I chatted to him on the Bold Support chat facility and he's helped me get all set up. Very excited!
Thank you for your review. We are thrilled that Simran was there to help you get all set up, we are super excited for your subscription!!
App does exactly what we need, a few tweaks needed here and there but support have been very helpful
I had issues manually installing the theme code and the automatic would not work. I not only received some help installing but it was a quick response.
Thank you for the review. We are very happy to hear that our team was able to support you with quickly installing the app. Wishing you all the best with your subscriptions!
I am having a horrible experience with V2... After 6 months of using it, I still cannot believe how poor this product is. I have had issues with every single part of it : customers unable to change their shipping addresses, their variants, their payement information... Nothing really works consistently with it and my customer AND myself have completely lost trust that we can rely on it. Some simple tickets have been open for over 5 months.... ridiculous. Every time I contact the support team, they answer quickly and are all kind and full of Sorries and apologies but it only makes me feel like im stuck in an abusive relationship... no improvements, no adjustments and no real action to change the situation are being done! All this to say that I am migrating away right now... I would NOT advice to go with this V2 version, not now anyways... only troubles in the horizon. I am super disappointed. On a positive note, they happily reimbursed me twice for the service (I imagine that they are well aware that their product is really bad right now...)
Apologies for the experience you had. I understand the frustration this must have caused. Our development team is constantly working to improve our apps. The feedback you've provided will go towards bettering Subscriptions V2 going forward.
Great apps, still have some bugs to fix but the support service is really great. Nirav and Laurel are quick for the answer and help me correct some of the small problems.
Thank you. We'll pass along the kind words to Nirav and Laurel. Please reach out to our team or check out our Help Centre any time you need assistance. We're always happy to help.
The transition to V1 to V2 was great thanks to Cody and Krupa. Looking forward to seeing how the new version works for my business!
We are so glad to read of your positive migration experience, thanks so much for writing in with your wonderful review! We'll be sure to pass along your kind words to our migration team. Thanks for choosing Bold!
Great chat support. They helped me navigate my first subscription set up and made it very easy for me to understand!
Setup for the app is very easy and had no trouble at all implementing. I have a few questions on for specific things and was helped by Cody almost instantly and provided me an answer right away! Highly recommend.
Thank you for your review. We are so happy that you had no trouble with set up and implementation and glad that Cody was able to answer your questions instantly. We are very excited to see the success of your Subscription!