Reviews (421)

Overall rating
4.2
Counts per rating level
  • 70% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and effective subscription management. They praise the responsive customer support team for making issue resolution straightforward and appreciate the smooth migration support to newer versions with better Shopify integration. The app is also valued for its customization options and flexibility in managing subscriptions, essential for businesses focusing on recurring revenue models, contributing positively to business growth.

November 19, 2020

Setup for the app is very easy and had no trouble at all implementing. I have a few questions on for specific things and was helped by Cody almost instantly and provided me an answer right away! Highly recommend.

Alpeka
United States
About 2 months using the app
BOLD replied November 20, 2020

Thank you for your review. We are so happy that you had no trouble with set up and implementation and glad that Cody was able to answer your questions instantly. We are very excited to see the success of your Subscription!

June 20, 2023

After updating our software we had a few issues pop up, as expected. Thanks Chintak for quickly responding to my support request!

Carrboro Coffee Roasters
United States
About 2 months using the app
BOLD replied June 21, 2023

Thank you for your kind review. We are glad to hear you received such excellent support from Chintak. We are always here to help! Thanks for choosing Bold!

Edited July 5, 2023

The Team at BOLD has always been easy to work with and quick to fix any issues. Esha and CJ did a terrific job helping with the upgrade and necessary changes. Thank you! Great customer service.

weaverscoffee.com
United States
About 2 months using the app
BOLD replied June 12, 2023

We are just thrilled to read your glowing review about our support. This is exactly what we strive to offer! We will be sure to pass along your kind words to our support team. Thanks for choosing Bold!

April 1, 2021

5 stars for customer service - Jericho, has been very helpful answering questions during the Version 2 setup.

Pet Friendly
United States
About 2 months using the app
BOLD replied April 5, 2021

Thanks so much for the rating. So happy that Jericho was able to help you with the set up of the app. Thank you for choosing Bold!

December 31, 2020

Customer Support is really efficient and friendly. Simran is patient and knowledgable when answering my questions. Would recommend this app to other subscription Shopify business!

Taitala
United States
About 2 months using the app
BOLD replied December 31, 2020

Thank you for your review. Happy to hear that Simran was able to help you with your questions and thank you for your recommendation. Happy New Year and best wishes in 2021.

Edited February 19, 2021

I rated this great app 4 stars because a couple of features very important for my website (and included in the description pages of the new version) are still not available on the V2 version. This is unlucky for us, but I am confident the developers will update the app soon, as promised. On the other hand, I rate 5+++ stars the support I received: questions about features, design tweaks, help with spam, and many other issues. Everyone I spoke to or chatted with was extremely helpful and competent. Gaurav, Gangadeep, Priyanka, a shout-out -and thank you :)- to all of you!

The Organic Wine Store
United States
About 2 years using the app
June 17, 2021

My boy Nil was the best help. I appreciate his help so much. I dont know what i have done without him

Pawppy
Germany
About 2 months using the app
BOLD replied June 18, 2021

Appreciate the review. Kudos has been passed along to Nir. Thanks for choosing Bold.

Edited February 24, 2021

This app makes it easy to bring a subscription based business model to the marketplace. I wasn't completely understanding how to set up my subscription groups. I requested some chat assistance from the support team and Nir was with me quickly and helped me get everything worked out. In fact, I now call him "Magic Touch Nir" because his help was so clear and effective in helping me get the product working correctly on my shop. Thanks to the entire BOLD team for making GREAT apps that really help Shopify store owners stay focused on growing their business - not figuring out how to code to make something happen on the store. And, special thanks to "Magic Touch Nir" for the help and quick response!

Conquer The Call
United States
About 2 months using the app
BOLD replied February 25, 2021

Thank you so much for your kind review. We are very happy that Nir was there to help you and it's always a pleasure to help. Thank you for choosing Bold!

January 19, 2022

This app is pretty good. It has some bugs though like duplicate orders that are created randomly sometimes and its also kinda limited in features but overall does the job of subscriptions. I would have to say though there customer support is great Kelsey has helped me several times now and is always a pleasure to work with. If it wasn't for her I would have deleted this app.

GrubTerra
United States
About 2 years using the app
BOLD replied January 25, 2022

Thank you for your honest review. I see our team is working hard to find the issue at hand. In the meantime, we are so happy to hear that Kelsey has given you the outstanding service you need. We will be sure to pass along your words!

January 25, 2021

The app is easy to install and the customer support team is incredible! Many thanks to Gagandeep, Taylor and Vignesh I had a pleasure to talk with so far. All my questions were resolved within minutes! There is one big flow - Bold Version 2 does not allow to set up buffer days and a cut-off date for a subscription. At the moment I need to manage this manually, which is ok as I am just starting and do not have a lot of subscribers. However, I really hope this function will be introduced ASAP as it is crucial for subscription model.

The Barrel Box
United Kingdom
Almost 2 years using the app
BOLD replied February 2, 2021

Thank you very much for this helpful feedback! We will pass along the feature request for buffer days back to our team. Happy to hear that Gagandeep, Taylor, Vignesh and the team have been able to provide great support.