Reviews (383)

Overall rating
4.3
Counts per rating level
  • 70% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy installation, user-friendly interface, and seamless integration with Shopify, enabling them to add subscription functionality to their stores. It's highly recommended for businesses looking to boost recurring revenue, allowing customers to manage their subscriptions. The backend management for subscriptions is also praised, with quick issue resolution. The customer service is often described as responsive, helpful, and knowledgeable. It's proven successful across various sectors, being seen as a key tool for online retail growth.

January 22, 2024

Great!

Promise Cosmetics
Israel
Over 2 years using the app
January 20, 2024

Very useful for monthly subscription on books.

Sherlock Holmes Books by MX Publishing
United Kingdom
About 3 years using the app
BOLD replied January 23, 2024

We just love to hear you are finding Bold Subscriptions so useful for your business - this truly makes our day! Thank you so much for writing in with your kind review!

Edited February 15, 2024

Bold works good for us. Still getting used to everything after migration from Bold V1, but overall it works fine.

Aprika Life
United States
About 1 year using the app
BOLD replied February 12, 2024

Thanks for writing in with your feedback! We are sorry to hear that things fell short of your expectations. Our team has reached out to provide assistance and clarify Shopify's requirement to move to an app that supports the Shopify checkout. We hope to get you back on track as quickly as possible!

January 22, 2024

Great app to use and we have been using for the past couple of years. Service is great and help is always on the other side, which is very important for us. Would recommend to any business, especially with the free introduction trial period for you to try.
Would be great if there was a service, where you can hire a BOLD expert to help companies increase their subscription numbers.

MYOBAND UK
United Kingdom
Almost 2 years using the app
BOLD replied January 26, 2024

Thank you so much for your kind review - and your suggestion! Something to think about for sure!

January 19, 2024

It has been easy to install and use.

Global Positive News
United States
Over 2 years using the app
January 26, 2024

Easy, Simple & Great!

This app is a fabulous add on for any e-commerce site trying to maximize reoccurring revenue. Easy and fast to install, straight forward intuitive interface on both front and back ends and works great! Highly recommended!

ACCA KAPPA
United States
12 months using the app
BOLD replied February 12, 2024

Thank you so much for your glowing review, we appreciate you taking the time to write in! Reviews like yours truly make our day! Thanks for your kind words and thanks for choosing Bold!

January 22, 2024

Bold Subscriptions has been exactly what our subscription box business needed! It works great and greta for our customers!

Trunky
United States
Over 1 year using the app
BOLD replied January 26, 2024

We're so happy to hear that Bold Subscriptions works so well for your company! Thanks for taking the time to write in and thanks for choosing Bold!

January 19, 2024

I like that I am able to do subscriptions and that my customers are able to manage their subscriptions on their end. I do find the following things frustrating and clunky about Bold at this time:
-For some reason, the app suddenly started allow people to subscribe with local pickup as their shipping option. Although a few people have done so (I would not have allowed this if I knew), I am not able to make any changes to their account in Bold without putting a shipping address in.
-Why aren't there short term gift subscriptions? I shouldn't have to pay for another app for this.

Seaworthy Coffee Roasters
United States
Almost 3 years using the app
BOLD replied January 23, 2024

We truly appreciate you taking the time to write in with your feedback. This is extremely useful to our team and we will certainly consider how things like this can be handled better in the future! Our team is currently working on many new features that may satisfy your wishes! Stay tuned! Thanks so much again for writing in!

January 26, 2024

Been using Bold for 6+ years. Some of the BEST customer service you can find. Even to the point where they'll help adjust the product subscription layout. Game changer. And the features are great for our one-product based business. Reliable company that we don't plan to switch.

Zaca
United States
9 months using the app
BOLD replied February 12, 2024

Thank you for your wonderful review! Our team is humbled and thrilled to read your words. Thanks so much for taking the time to write in. We look forward to many more years of continued success working together!

March 8, 2024

I just installed the app and I'm sure this app will work fine BUT I have products that I DO NOT want to be shown to customers from within their login portal in the "add product to subscription" section. Unfortunately there is NO WAY to hide products here which is asinine because of course the app allows you to restrict what products are available for subscription to begin with but then they just show everything by default in the customer portal regardless of what I want made available? The support team called this a known bug but I would not call it that since the app as been out for several years now, it's way beyond bug status, this is just Bold being lazy. I was on Bold subscriptions 1.0 and finally ported over to this version only to find that it is far less customizable in many ways, this being the one I can't seem to work around.

DrOliviaNaturals.com
United States
1 day using the app
BOLD replied March 15, 2024

Thank you for your feedback. We understand the frustration of not being able to hide certain products within the customer portal, and we're actively working on improving this feature for a better experience. Your feedback is valuable to us, and we appreciate your patience as we strive to improve. Our team has reached out to see how we can assist you in the meantime.