Reviews (421)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface and effective subscription management. They praise the responsive customer support team for making issue resolution straightforward and appreciate the smooth migration support to newer versions with better Shopify integration. The app is also valued for its customization options and flexibility in managing subscriptions, essential for businesses focusing on recurring revenue models, contributing positively to business growth.
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Customer support has been awesome - Kelsey was very helpful. The app works well for what we're doing :)
Gaurav was amazing at tech support. So helpful with all types of questions. The platform is great and the support is better! This will definitely help our company succeed!
Thank you so much for the review! We are more than thrilled to hear that our team has helped set you up for success. Wishing you all the best with your coffee subscriptions!
Perfect customer service !! Jade Buhler was amazing to help me set up the subscription the way I wanted. Love the app so far, it integrates really well on my webesite.
Feedback like yours make our day! We are so happy to hear that you are enjoying Bold Subscriptions. We will be sure to pass along your kind words to Jade. Thanks for writing in!
App works great although would be great to see some more advanced featured being rolled out (custom start date) Support is excellent - Gaurav was awesome in fixing my issue and they really went the extra mile to make sure everything was all good
Thank you so much for the valuable feedback! We will pass the feature. request for custom start dates back to our team. We are so thrilled to hear that the app is working well, and that Guarav was able to provide great support.
AVOID Bold Subscriptions. If you're planning on building your subscription members on Shopify - BOLD is NOT the way to do it.
Bold Subscription's Version 2 doesn't even deliver the basic functions it purports to provide. We've had a year of issues with constant promises to fix and correct - Bold has done nothing. I have HUNDREDS of emails from everyone from JAY MEYERS to the front-line technical staff - all excuses, zero action. It is beyond frustrating. Integrating subscription management software into your website is essentially creating a RELATIONSHIP (Bold is the WORST partner we've ever had). You're literally trusting your software provider with your brand's reputation. Customers don't see Bold... they see your brand - so when there is an issue (and there's ALWAYS, NEVER ENDING, CONSTANT issues with Bold) customers blame you. No exaggeration - Customers can't change a credit card, pause a subscription, or modify an address on their own. These BASIC features rarely work. Adding insult to injury - Bold's Subscriptions technical and customer support has taken as long as 8 weeks to follow up issues. AVOID AVOID AVOID Bold Subscriptions. They mislead us to get us on board (promises of seamless integration, functionality, and responsive customer service - NONE OF WHICH HAPPENED OR WAS TRUE), and then left us hanging.
We've been using Bold for a while, noth v1 and v2, some setups have changed location, which is a bit confusing at the beginning ,but it's not hard to figure out. Customer service (Vineet) is very helpful, and saved us a lot of time.
We are so glad to hear that Vineet was able to help you out! Thank you for leaving your feedback, and thanks for choosing Bold!
Fanatstic app, very slick and easy to manage. Lots you can customise for your customers too. Also very helpful support team with fast replies.
Thank you so much for the review! So happy to hear that our team has been able to provide quick and effective support. Please don't hesitate to reach out if we can help you with anything!
App has a few bugs, still need some improvement. But overall, it works great! Good customer service... Very helpful from my friend Simran!
Thank you for your review. We are happy to hear that Simran was there to help! We are constantly working on app improvements and your feedback is important to us. Thank you for choosing Bold!
We switched from Bold V1 to V2 1.5 years ago. Never the promised upgrades, never the transfer of V1 customers to V2. Now this app starts sending customers 3 products and charging for 1. Bold has lost our company a lot of money and has poor support. We have moved on. We moved on to another solution.
Thanks for your feedback. I am very sorry to hear that we fell short here for you. We take this to heart, and I can confirm our team has reached out to help. Bold Subscriptions is being constantly improved with many new features on the horizon. If at anytime you’d like to migrate customers into the app, our dedicated Migration team is always happy to help. Just let us know!
Awful Customer Service. This app has gone downhill. We've requested installation help several times only to be ignored.
Appreciate the kind words. Happy to hear about your experience with our team, kudos have been passed along to Kelsey. Thanks for choosing Bold.