Reviews (449)

Overall rating
4.3
Counts per rating level
  • 71% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies subscription management and seamless Shopify integration. They commend the customer support for their quick and effective assistance, especially during app migrations. Features that allow customers to manage their own subscriptions enhance user experience. Long-term merchants are satisfied with its reliability and continuous improvements that adapt to their business needs.

October 3, 2024

I've worked with Chaysen a few times and he helped me migrate to the new version of Bold, and I am very appreciative of him!

Oak Barn Beef
United States
7 months using the app
October 23, 2024

CHAYSEN was awesome to work with and did a great job!
Hawk Soap Co.

Hawk Soap Co.
United States
About 2 months using the app
September 19, 2024

Chintak was awesome! Helped me figure out the issue very easily!

Equithrive
United States
8 months using the app
October 29, 2024

Taylor did a fantastic job. Thank you BOLD

Branded Content NYC
United States
3 months using the app
BOLD replied November 27, 2024

Glad to hear you had a positive experience with our support team. Thanks for the review!

October 19, 2024

I forbindelse med en migration af subscribers fra Bold Subsciptions v1 til Bold Subscriptions with Shopify Payment har jeg fået fantastisk hjælp i denne uge af Cody i Customer Service. Cody holdt fokus på opgaven, holdt mig løbende godt informeret om processen og kom i mål med det.

Lagom Coffee
Denmark
9 months using the app
September 23, 2024

BOLD has worked well for my business for the last 5 years. It's been reliable and help was provided whenever I had a (rare) issue. I just migrated from V1 to V2 and support was helpful throughout the whole process. Everything is working well so far, and I appreciate Chintak walking me through all the steps.

NewLife Vitamin Shop
United States
19 days using the app
October 11, 2024

Great app and excellent customer support! Thank you, Nicole!

Preferred Keto
United States
About 1 month using the app
October 4, 2024

The AI chat bot on the chat isn't very helpful, but it's pretty easy to get connected with a live agent and Chintak is always very helpful!

Sufficiency of Scripture Ministries
United States
14 days using the app
October 8, 2024

AMAZING Customer Support - Daniel was phenomenal and patient

oh hey
United States
4 months using the app
September 6, 2024

Excellent app and brilliant, fast support from the team. Special shoutout to Irfan, Chaysen & Evan. Thank you

The Bean Shop
United Kingdom
Over 2 years using the app
BOLD replied September 13, 2024

Thank you so much for the review! Support is so important to us. We do it all in house with a 100% Canadian team. Best of luck over the holidays!