BOLD Subscriptions App

I have used the subscriptions for about 5 years now. The app has been great and the support when needed has been just as awesome. Thankfully I don't need support very often!

This app is a huge enabler for the e-commerce side of our business, and the updates over v1 make it significantly easier for customers to manage their own subscription changes. When we have had questions or integration items to address, the BOLD team has been responsive and thorough. Special shout out to Brysen on the customer support team--thank you for going the extra mile to thoroughly address our questions.

Absolutely wonderful customer service

If you are a small-medium merchant, DO NOT DO NOT switch to Bold!

My migration from V1 to V2 was horrendous.

On numerous occasions in the past year, entire batches of subscriptions were not processed overnight, for no apparent reason. First tier customer service is not helpful, it feels like they respond from a script. The tendency is always to blame Shopify and to divert inquiries to them. You can’t call a hotline, you can’t get transferred to a supervisor. You just get semi robotic replies in their online chat (that only works during day time business hours). If you are lucky enough to convince them to escalate your complaint to a higher level, you wait 24-48 hours for an email reply.

Most recently, BOLD significantly overcharged me for the 1% transaction fee. I brought this to their attention before it became announced that the issue affected other merchants. After two weeks of waiting for an update, I had to follow up again and was given their wonderful solution. In a nutshell: “We (Bold) made a mistake. You have been charged incorrectly. We are now going to charge you the correct amount. Shopify will refund you the incorrectly charged amount in a few days/weeks”. Unbelievable! No substantial apology, no compensation for the time and effort. I feel like it will now be up to me to chase after Shopify to get my money back for the mistake that BOLD made. For a fintech company, this is absolutely unacceptable.

Take my advice, read the reviews for other apps, and chose one of those. BOLD may go out of their way for the large enterprises, but small businesses get treated like crap. I am going to start working in migrating to an alternative platform asap.

We mucked around for months trying to figure out what to do and when to start our migration form Subs V1 to Subscriptions to Shopify Checkout.
Cheyson and Cody and his team jumped in and sorted everything out with simple easy steps and it took no time.
This took all the pain away and in the end was a very simple process.
Thanks to you both and your teams, we certainly appreciate your assistance.

Bold subscriptions has been a nightmare since we installed it, in their first version (V1) they could never figure out why our taxes were being charged incorrectly after years of problems so we would have to manually fix this for each order.

Now with the new Bold subscription migration they did from V1 they have no idea what they're doing. First they told us groups could have 865 products and it didn't work so they said 650 products and now months later they tell us after the fact it has to be 250 products maximum. There is no way to be notified if you have a new subscription, cancelled subscription or paused subscription. The order notes from checkout aren't carried into the order so those notes do not come through properly. Right now the latest problem is that after subscribing to a product and adding to cart, it's not saying that it's a subscription item so we have no idea if it's working.

Overall terrible experience and the new app is useless, they don't know what they're doing.

Great experience so far! Daniel was great in helping me resolve a few subscription issues!

Do not use this app! I have never left a bad review for any app or product in my life, but I feel compelled to save anyone from having to deal with all that we have dealt with in this app. Not only does it continue to have problems, but they have the WORST customer service that I have ever experienced. They do not have any access to a live agents, ever. They have very limited business hours so if you have a major issue, which we have multiple times, you can not get any assistance if it is outside of their M-F central time office hours. Being an app in the eccommerce space, they should realize that these business are 24-7 and should at least attempt to have expanded hours since issues arise over the weekend too. They have shown us multiple times that they do not care that their platform glitches cause a disturbance in your business. That it could cost you customers. They simply don't seem to care. They show no concern about how long it takes them to even answer the support ticket in a timely manner, let alone actually fix the issue in a timely manner. I am always patient when it comes to tech because I realize that stuff happens and errors occur and all of that, but I am telling you. I have had more awful experiences with this app, its service, and its lack of customer service than I have ever experienced and I am so very frustrated. I have resisted changing to a new subscription app because I was worried about migrating to something new, but I should have a long time ago because this app continues to be a nightmare. Please keep looking and save yourself the trouble of dealing with this app. I am certainly moving on!

Chintak Pandya provided me quick and very accurate solutions to the issue I was having and was super patient and stayed with me while I had to pause talking to him and help a customer!

TL;DR This app charges WAY more for WAY less functionality

We have been using the BOLD Subscription app for over 9 years and I have been incredibly disappointed in the transition from v1 to this version of the app.

The new version of the app is missing several key features that were included in v1:
*No customer activity notification: in v1 we would get an email if a customer changed or canceled their subscription order, keeping our customer service team in the loop.
*No confirmation to the customer if they change or cancel their order. There are email confirmations when a subscriber starts a new subscription or there is a payment issue, so I don't know why they didn't include options for editing or canceling a subscription.
*In v1 customers could define their own subscription interval. Creating multiple variations to match the intervals that our customers are looking would create a very cumbersome list for the customer to have to sort through.
*Flat Rate Shipping only for subscription order. We have subscription customers who use our local pick-up option, guess we won't be getting orders from them anymore!
*Doesn't work with other BOLD apps. One of the main selling points for us almost a decade ago was that we could use the BOLD Subscriptions app with Custom Pricing and Upsells, but according to the BOLD Help Center the apps are no longer compatible.

To add insult to injury our cost for BOLD Subscriptions is projected to 100x (yes, that is a one-hundred times increase!) over the cost we were paying for v1. I thought shrinkflation at the grocery store was bad, but this is ridiculous. We are currently looking at upgrading to Shopify Plus to manage our custom pricing and switching to the Shopify subscription app.

I will say the front-line service team that I have interacted with has always been perfectly pleasant and are probably the best employees in the entire company.