Reviews (383)

Overall rating
4.3
Counts per rating level
  • 70% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy installation, user-friendly interface, and seamless integration with Shopify, enabling them to add subscription functionality to their stores. It's highly recommended for businesses looking to boost recurring revenue, allowing customers to manage their subscriptions. The backend management for subscriptions is also praised, with quick issue resolution. The customer service is often described as responsive, helpful, and knowledgeable. It's proven successful across various sectors, being seen as a key tool for online retail growth.

January 29, 2024

Good app, excellent customer service.
V1 was good, but it did have a few issues (mostly relating to the fact that it was a third party payment and not fully integrated with Shopify). V2 has fixed all of that, so now refunds, shipping, payments, etc. are all seamless.
The team helped me with the transition from V1 to V2 and that worked very well.
Overall, I'm very happy with this app and would recommend it to anyone looking for basic subscription operations on their shopify page

Sterling Valley Maple
United States
6 months using the app
BOLD replied February 12, 2024

Thank you for taking the time to write in with your review — we appreciate your support! We are so glad you are happy with the new functionality and are finding things so seamless. Thanks for choosing Bold!

January 26, 2024

Been using Bold for 6+ years. Some of the BEST customer service you can find. Even to the point where they'll help adjust the product subscription layout. Game changer. And the features are great for our one-product based business. Reliable company that we don't plan to switch.

Zaca
United States
9 months using the app
BOLD replied February 12, 2024

Thank you for your wonderful review! Our team is humbled and thrilled to read your words. Thanks so much for taking the time to write in. We look forward to many more years of continued success working together!

January 18, 2024

Bold is the heart of our business. So thankful for a subscription app that works so well with Shopify and our e commerce business

Light to Dark Coffee
United States
About 2 years using the app
BOLD replied January 23, 2024

We love to hear this! We put our heart into Bold Subscriptions too! Thanks so much for your kind review. Words like your truly motivate to keep improving and building useful features for our merchants!

January 18, 2024

The app has been a great and easy-to-use tool to manage our subscriptions. It has saved us a lot of time and money by automating all the processase related to subscription management.

Hampton Coffee Company
United States
About 2 years using the app
BOLD replied January 23, 2024

Your review makes our day! We are just thrilled to hear that you are finding Bold Subscriptions so easy to use. Thank you for choosing Bold!

January 24, 2024

Easy to work with and performs as advertised. Also they have humans on the back end to assist as needed.

Rugged Ridge Forest
United States
9 months using the app
BOLD replied January 26, 2024

Thanks for taking the time to write in! We're always happy to assist our merchants whenever needed. We'll be sure to pass along your kind review to the team!

January 24, 2024

this subscription app has quite a few customizable pieces to help me get my products exactly how i'd like them. we sell pretty nuanced and only on a yearly subscription, and once set up, bold does it all for me.

Okra & Molly
United States
9 months using the app
BOLD replied January 26, 2024

We are humbled by your kind review. We are so glad that we can meet your unique requirements and wish you continued success! Thanks for choosing Bold!

January 15, 2024

It's mostly good but the customer can't always adapt their subscription pattern that easily. From the business side, it is straightforward and we can change things when customers ask and also add varying subscription dates/skip.

Organico Realfoods
United Kingdom
About 3 years using the app
BOLD replied January 23, 2024

Thanks for your review! We appreciate you taking the time to write in with your feedback. Our team continues to work to improve Bold Subscriptions everyday, so feedback such as yours is extremely useful to us. Thanks again for choosing Bold!

January 25, 2024

Bold is a crucial stepping stone for growth in any online retail business, offering customers opportunities to set up subscriptions to relive stress of having to constantly re-order. As well as helping companies secure future set orders. Bold support/customer services have been a wonderful help in any required support or questions.

Jackson Reece
United Kingdom
8 months using the app
BOLD replied January 26, 2024

Our customer success team will be thrilled to read your review. Thanks so much for your kind words! We are happy to be a part of your success and look forward to serving you for many more years to come!

January 26, 2024

The app is not ready for regular use -- at least for my business. After working with them for over a month on the transition -- we learned through testing (not even directly from them) that prepaids were not yet working. My business almost exclusively uses the prepaid feature Now I am being charged for two apps -- with the new one not even feasible for my business.

On Point Quilter Subscriptions
United States
5 months using the app
BOLD replied February 12, 2024

We are sorry to hear that Bold fell short of your needs at the time. We are happy to say that prepaid subscriptions have now been released and are indeed a feature of Bold Subscriptions. Our team is working hard, developing and improving the app everyday. There are many more features to come!

January 26, 2024

Enjoying the app. Overall it's easy to use. A couple of features we'd like to see change. One example is that when you cancel and refund a customer's order you have to do it twice. Once through the Bold App and then again through the Shopify App. It should automatically cancel and archive the order when you cancel it on the Bold App...all in one seamless process.

Unbelievabuns
United States
5 months using the app
BOLD replied February 12, 2024

Thanks so much for writing in with your kind review and feedback! Refunds should not have to be processed twice in Bold Subscriptions. Our team has reached out in an attempt to investigate and offer assistance. Please keep your eye out for our email! We are happy to help!