Reviews (408)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for boosting repeat business and simplifying subscription management, crucial for e-commerce growth. It integrates smoothly with Shopify and offers a user-friendly interface that allows easy adjustments to subscriptions. Key features include managing various subscription dates and executing basic operations directly within Shopify, enhancing operational efficiency. The app is particularly praised for its effectiveness in subscription box businesses and other recurring billing models, with an updated dashboard that improves usability. Customer support is a standout feature, with merchants expressing high satisfaction. Support staff, such as Krupa, Irfan, and Chaysen, are frequently commended for their quick, knowledgeable, and effective assistance. They are also noted for providing significant support during the migration from V1 to V2 of the app, ensuring a smooth transition and operational continuity.
Refine
-
By rating
Support is awesome. Simran helped us with install questions and getting the display looking good on the spot. Couldn't ask for a better experience. Highly recommend the subscription app as well as the customer support. Well done team.
Thank you so much for your review. We are super happy that Simran was there to help you with your installation questions. If you ever need any more assistance we are always happy to help. It looks great!
The team at BOLD has been tremediously helpful. We have installed the BOLD Subscription V2 solution and the team supported troubleshooting initial setup. Jericho & Gagandeep were attentive and knoweldgeable about the solution design. Collaboratively we resolved the intitial install challenge. Great Customer Service!
Thank you so much for your review. We are so happy that Jericho and Gagandeep was there to help you! We will always be there when you need us, thank you for choosing Bold!
Great customer service from Colton, Nikhil, Rifat, and Chaysen. Installation process is straightforward, and it looks great on the store.
We are so glad to hear you received great customer support! That is what we strive for at Bold. Thank you for your kind words, we will be sure to pass those along to the team! Thanks for choosing Bold!
After installing manually the app and spending a lot of time on it, they told me I have to pay to translate the app in French. Shame on you Bold Subscription.
Merci pour vos commentaires honnêtes - nous sommes désolés d'apprendre les problèmes que vous avez rencontrés et nous aimerions avoir une seconde chance de vous préparer au succès! Nous avons confirmé qu'un de nos experts vous a contacté via l'e-mail de votre billet, veuillez garder un œil sur nous et nous sommes prêts à vous aider.
Appreciate the customer support provided on a Friday evening to get this app installed correctly having previously installed Bold Memberships!
Thank you so much for the review! Wishing you all the best with getting started with Bold Subscriptions. Please check out our Help Centre for great resources regarding set up of Bold Subscriptions V2.
Still learning the app but your support (i.e., Gaurav) was awesome. I'd hire that tech support for my own customers!
Thank you for your kind review. We are so happy that Gaurav was there to help, we'll be sure to pass along the kind message. Thank you for choosing Bold!
Great customer service but did not provide the exact subscription feature I was looking for and was unable to try it due to technical errors on their end!
Thank you so much for the feedback. We are working rolling out new features and fixes, so if the app wasn't the right fit right now I really recommend coming back and testing it out in the future.
Excellent customer service, would recommend. Very helpful team. They managed to work with me one on one to help me set up the app.
Thank you so much for your review! So happy to hear that our team was able to help you get set up and ready to go.
Priyanka was great and very helpful with implementing the app! She was quick and tested everything for me. Have not used the app yet.
Horrifying. Has none of the features as the old app, and yet they're upcharging an extra $10. I really hope they allow me to install the old version because this one simply isn't good!
Thank you for your feedback. We sincerely apologized for any frustration this may have caused you. We are constantly working on our app to provide more features, merchants like you need.