Bold Subscriptions , 311 reviews

Overall rating
Counts per rating level
  • 70% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration of subscription functionality and reliable handling of recurring payments. They value its ease of use, flexible subscription plans, and data-driven reporting features. The customer support team is often praised for their prompt and knowledgeable service. This app is seen as a game-changer for simplifying the process of offering subscription items.

January 10, 2022

Just off of on online help with Vineet. They were incredibly patient with our issue and fixed it seamlessly. Excellent customer service!

Littlemore Organics
United States
About 2 years using the app
August 5, 2021

Kelsey was amazingly helpful and swift and thorough with her support. Helped me massively! Bold is head and shoulders above their competition

Winners Only Health & Wellness Ltd
United Kingdom
About 2 years using the app
BOLD replied August 5, 2021

Thanks for the kind words. Kudos have been passed forward to Kelsey. Appreciate you choosing Bold. We're always happy to help.

January 12, 2021

Simran was very helpful with fixing some coding issues! He was patient with my needs and worked in a timely manner

Light The Candle Co
United States
Almost 2 years using the app
BOLD replied January 20, 2021

Thank you for your review. Very happy that Simran was helpful and was able to solve your coding issues. Everything looks great!

January 19, 2022

The subscriptions widget on product pages looks very nice and the system works well. The only issue I have is that customers cannot pick shipping method themselves, but that's apparently a Shopify limitation.. The Bold customer service is really helpful, especially Nikhil did a good job with a fast fix of an issue!
Almost 2 years using the app
BOLD replied January 21, 2022

Thank you for the kind review. We are just so happy that Nikhil was there to help. Thank you for choosing Bold!

March 4, 2022

Great app - this works really well for our store. I just wish there was a way to only require customers making subscriptions to create an account (i.e. not every customer).

United States
Almost 2 years using the app
BOLD replied March 7, 2022

Thank you for your review and feedback! While Shopify customer accounts do not have this option at this time, we recommend to enable the “Subscription Created” email within Bold Subscriptions. These emails are customizable and can be used to direct customers to create an account once they purchase a subscription. Hope this helps!
Thanks again for choosing Bold!

September 26, 2021

Awesome help from the suppor teamt that will go into your store and fix any issues. Pretty happy so far.

Black Gold Elixir
New Zealand
Almost 2 years using the app
BOLD replied September 28, 2021

Thank you for your kind review! We are so happy that you are liking the app and that we were able to help you. Thanks for choosing Bold.

February 19, 2021

Superb service and the subscription app is magic! I installed the app and had a few UX issues that needed to be resolved. I wasn't expecting it to be sorted over chat - thanks, Jericho! Well done bold, first-class service

United Kingdom
Almost 2 years using the app
BOLD replied February 22, 2021

Thank you so much for your review. We are so happy that Jericho was there to sort out the issues you were having over chat, we are always happy to help! Thank you for choosing Bold!

January 11, 2022

Jericho was a great help. Got everything set up with our new theme. Bold works great! We've been using it for about 2 years now

Nearby Naturals
United States
Almost 2 years using the app
BOLD replied January 12, 2022

Thank you for taking the time to leave a review! We will be sure to pass along your kind words to Jericho. Thanks so much for choosing Bold, we wish you every success!

October 1, 2021

I used this app for my subscription based business and so far Its great. Customer service is very helpful and goes beyond what's expected. Thank you Kelsey, appreciate your help.

United States
Almost 2 years using the app
BOLD replied October 4, 2021

Thank you for the review. We are so happy that Kelsey and the team were there to provide you with the service you needed!

Edited October 7, 2021

I was originally recommended this app by Shopify Support, and honestly, it's been the best decision I've made. Their app works without hiccups, although I would advise checking everything before going live. I need to give a special mention to Gagandeep from their support staff, I have talked with her on repeated occasions mostly for small things, but when we needed to migrate our store to a more robust template. She expedited a support request to have the app manually installed on our new site. I would highly recommend this app if you plan on selling subscription products on your store, functionality, internal reports, and ease of order and subscription management is unparallel. Again I need to reiterate that thir support staff is amazing, Gagandeep has proved on repeated ocassions how much they care about their clients, and by extension mine as well. Today I had the oportunity to chat with Kelsey how went above and beyond for me and my problem, special kuddos to her as well as Gursharandeep from Tier 2 Support. Honestly you can't go wrong with Bold

Bowie's Bites
United States
Almost 2 years using the app
BOLD replied September 24, 2021

Very happy to hear you gave us a try on Shopify's recommendation. Happy to hear that Gagandeep was helpful, kudos have been passed along. Thanks for choosing Bold.